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"Smooth! And efficient. Communication was touchy sometimes but otherwise good."

"The self-test product was as expected. The reports require additional research to interpret and understand, so seemed more targeted at professionals."

"It didn't go well, and I ended up cancelling the contract after they powerwashed. They arrived and began the powerwashing. Something they said to my husband made me think they were subcontractors. This was later confirmed to me by the company, however, was not told to me until I inquired. I didn't receive a certificate of liability insurance nor the workers comp insurance form. They finished the powerwashing and upon leaving when I went outside they left me a total mess. I had clumps of mud and muddy shoe prints about 1 1/2 foot from my door and extended about 10 feet. They didn't wash the brick facade on the front, but did do another area of brick. I was told all brick would be cleaned. I should have taken pictures of how the property was left but my immediate concern was not having guests and animals track the dirt inside. The contract indicated clean up was important and would be done daily before they left, not so with these 2 guys. When I called the company Monday morning (this occured late Friday afternoon), I was never offered another crew, which could have saved the contract. I was then informed that ALL their workers were subcontractors and they had their own insurance, I never saw anything. My concern of course was, if this is what they do with powerwashing what will happen when they start slinging paint. On their website you see professionallooking people in uniforms, heaven knows where they got these 2 guys, maybe from day labor. Their truck indicated they were handymen, not painters. I paid for the so called powerwashing and the paint which they already purchased and count myself lucky to be done with this company as I'm pretty sure it would not have gotten better."

"I had a very unfortunate experience with a misleading sales rep. In December 2022, a sales rep named Ryan came out to my house to show me my options. He suggested that we have a perimeter trench dug around the basement with a well and sump pump. He went over the options with me and told me about the amazing sump pumps that 58 Foundations & Waterproofing has...they are battery back-up in case of a power outage. I was excited about that because it gave me peace of mind. Let me be clear when I say that there was only a SINGLE option presented when it came to the type of sump pump they provided. Ryan gave me the option of a battery back-up and no other options. The install crew comes out, does a fantastic job, and gets it all done in a timely manner. 5 months passes and we have some bad storms rolling in. I wanted to be sure that the sump pump battery was still good, so I open the lid of the well to check on the battery, only to find out that we have a pump without a battery back-up, like I was told by my sales rep we would have. I reach out to the company to see if the battery is hidden inside the pump. After 24 hours, I still haven't heard back from the company, so I reach out to the sales rep directly. He tells me that I didn't purchase the battery back-up pump and that he would be happy to sell me one for an additional $1,500 (I am sure he would be happy to sell me one). I contacted the company to see what resolution we could arrive at. I have basically been told at this point that I did not purchase one even though the sales rep told me I was getting a battery back-up pump. A battery back-up was VERY important to me. The SC manager for 58 Foundations & Waterproofing called me today and offered to sell me one. But I cannot bring myself to pay for something that I was told would be included. She told me that the invoice does not show a line item for the battery back-up and that the invoice only lists "sump pump". But, how was I supposed to know that "sump pump" didn't mean the battery back-up pump that the sales rep told me would be included? How was I supposed to know that there would be a separate line item for "battery"? They have relied on the ignorance of their customers to take advantage. Everyone who gets one of these systems, make sure that you actually get what your sales rep told you...because I did not. And at the end of the day, of course the company has blamed me for the miscommunication. The SC manager told me that there was just a miscommunication and that she was sorry that I did not understand what I was purchasing. In reality, the reason that I did not understand is because I was misled. Until this issue is fixed and a battery back-up is installed free of charge, I will continue fighting this issue."