Get matched with top central a/c service or repairers in West-hartland, CT

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"Excellent! Joe and his staff were friendly, helpful and timely. They maintained COVID protocols for me/my family’s safety and went above and beyond to repair some unexpected issues. I also found cost to be very reasonable. 10/10...Plan to use them in the summer for my HVAC duct cleaning!"

"Called Steve on Monday morning at about 9am. Tried to explain job over phone, Steve provided ballpark numbers and offered to provide a better estimate by going to the sites. He's in Burlington, we're in Newton and Waltham. He could have no expectation of getting the job but he was fully prepared to invest time and effort into a quote. By 10:30 he was back with a quote that was significantly less than his ballpark. Felt like a no-brainer, so asked him to please go ahead.

The following morning (less than 24hrs from first contact) he went to site #1 and removed the material there - he removed all material, swept the area clean and picked up some yard waste that we hadn't even discussed - A+.

I met him at site #2. There was a lot more material here. He set about sorting and loading it and I left him to his work. When I returned later that day - everything had been removed right down to the last splinter!!! - A+.

From the time I first called him to the time all of the debris had been removed was less than 24 hours. Jack Bauer has nothing on this guy... 

I would not hesitate to avail of Steve's services again and would highly recommend him. "

"Had my gas furnace and whole house air conditioning unit replaced. Took two full days. The installers were proficient and knew what they were doing (especially Rich Fee). They took the time to explain the work and the new system features including new digital thermostats. All in all, I was very pleased with the service and the price."

"Great customer service and professionalism of their workers."

"Prompt service, clear explanation of the work that was done. We bought a condo and had no idea if or when the ducts were last cleaned, but my husband and I both had an uptick in allergies after moving in so we thought duct cleaning was worth a try. It seems to have helped."

"This is one of my favorite companies I've ever worked with as a homeowner. Rich is the consummate professional, always prompt to return a call or answer any questions. When he came to the house to provide a quote, Rich took the time to explain all possible options for the project, which were a bit complicated for my home since my second floor simply could not use ducts for the A/C. I had never thought of ductless units before, and Rich explained them clearly but also without trying to pressure or up-sell. I knew immediately this was the company I wanted to work with. I was able to get on the schedule for A/C install incredibly quickly, and the project took less than 2 days, far faster than I'd remotely anticipated. The team that installed the A/C came on time, worked efficiently and respectfully, and kept everything neat and clean through the whole process. I would and will hire Northern Comfort for any future HVAC projects in my home."

"The owner and customer service manager were both very responsive to issues raised during the installation of the system. They did everything they could to make sure I was a satisfied customer. The reason I could not give they company A's in the areas of quality and professionalism was the number of issues that needed to be raise during the installation and items they did not check out prior to leaving after the installation.
This company was chosen to install the system was because their quote was the most feasible placement of the oil burner, oil tank, vent system, and hot water tank received. Their price was comparable to other quotes.
This new system was purchased using a zero interest loan sponsored by the local electrical utility. Work was started after a credit check was run and an initial deposit was paid for items not not covered by the loan. The lead installer was knowledgeable and made me comfortable as the work started. We reviewed the work that needed to be done and work commenced. A team of four people began the install.
The first "issue" arose when they began to connect the hot water tank using 1/2" copper pipe. The previous system was connected to the house with 3/4". When this was brought this to the attention of the lead installer he was quick to call the office and get the needed materials and the water system was attached as requested with 3/4" pipe.
During the process of connecting the new heating system to existing piping, one of the workers incorrectly connected two pipes together and cause a water leak which damaged some materials in storage shelves. The owner was quick to compensate for the damaged materials.
At the end of the second day of installation the system was checked out and the workers left.
Soon after the workers left we discovered there was no hot water. The new system had a locked water mixing valve above the hot water tank. It was set to 70 degrees. I could have called the company, but chose to look up how to unlock the mixing valve and adjust to supply hot water to the house. I was able to adjust the mixing valve which allowed the tank to supply hot water to the house.
The installed heating system was a two zone system. Later that first evening one set of rooms were getting cold while the other set of rooms were getting hot. Upon further examination I determined the thermostats were reversed. After switching the two thermostat connections at the oil burner the room temperatures returned to desired temperatures.
When the hot water tank was first pressurized no water leaks was observed, however, during the next few days, a number of leaking joints were identified. A different employee install the plumbing of the hot water tank. It took another employee to arrive and take apart and reconnect the connections to stop all the leaks. I was told that the pipes were not adequately tightened at the first install. To the company's credit response time to my report of leaks was fast.
Two bills were received from the company for parts and labor to fix the water tank leaks. I called the owner of the company and the charges were reversed.
A few days later I noticed the circulator pump to the hot water tank was running and the boiler temperature was low. The house was not calling for heat. After some research I found that the boiler control unit was not set for an indirect water heater. So as long as the house did not call for heat, the oil burner did not turn on to supply heat to the hot water storage tank. The position of a switch in the control unit needed to be changed. Once changed the burner turned on supplying heat to the hot water storage tank.
The exhaust for the oil burner is out the side of the house using a power vent system. A few days after the install, I realized that the venting fan was running for an extended period of time (approximately 11 minutes) after the oil burner shut off. After reading the manufacturer literature, manufacturer recommends the vent fan to run for a period of 3 to 5 minutes after the oil burner shuts off. The run time of the vent fan was reduced from 11 minutes down to the 3 to 5 minute period as the manufacture recommends.
The oil burner purchased included a control unit that can be adjusted to provide increased energy efficiency. This feature was discovered as part of reading the control unit manual to solve the water heater - oil burner problem (see above). The company left the system where the control unit did not provide any added efficiency. After experimenting with the efficiency setting, a "good" trade-off has been reached between oil burner responsiveness and the house need for heat.
A few weeks after the install, the fire department came out the inspect the system. The system failed the inspection. The oil burner exhaust flue was within 18"  of combustible materials. Board needed to be installed above the flue pipe where the wood  floor joists were withing the 18" of the flue pipe. The company was quick to respond to the situation.
I am extremely happy with the new heating system, power vent, and hot water storage tank. I would have preferred not to have raised the issues and work thru the problems I had to with the install and start-up of the system. It is important to me to be associated with a company that will work thru issues and problems to satisfy the customer.
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"We recently had a complete roof replacement. Before proceeding, we did comprehensive research of area companies and Vista came out on top, with good reason! All appointments were not only on time but were extremely punctual. We met first with Product Specialist Holly, who was enthusiastic, very knowledgeable and helpful. While at our home assessing the proposed job, Project manager Rick explained the entire process in layman's terms. The day of the job, Project Supervisor Marc arrived early and went over the entire job with the crew. All company representatives left us with a business card with their cell #'s to call if we required anything. The installation crew was amazing. They arrived early and began immediately. They were no nonsense, very focused and, worked like a well oiled machine. All Vista team members were polite and respectful of my special request to be cognizant around some of my more cherished trees & shrubs. Vista was fastidious in their care for my home and lawn, not one speck of debris was left behind. Vista, the installation crew, company representatives, everyone, exceeded our expectations. Vista stands behind their work and products. If you wish to relax after a major home improvement project knowing the job was done correctly, you will want to consider Vista. Dan & Kim Belchertown"

"Rd.I had to pay an extra $15.00 because I had an extra air duct or intake vent. He discussed how often the ducts should be cleaned and offered another service that would help disinfect and keep dust mights down. The extra service also extended the length of time before I would need to have the vents cleaned again. I chose the extra service and will not have to have it done again until 8-10 years from now. My nephew who is 45 was not happy I was having the ducts cleaned but he was pleased with their work in the end. I had this done in my last house twice so I am not new to this. I was pleased with their work. They started immediately and finished about an hour and fifteen minutes later. I have house that is almost 2,000 sq. feet. The $230.00 includes the $89.00 I paid when I ordered it through Angie's List.

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