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"Great service and great value"

"Extremely responsive. My well pump died and they were at my house 30 minutes after my call to diagnose, and installed a new pump first thing the next morning. Such responsiveness gives me great peace of mind "

"Rather not"

"On time, efficient and did a good job!"

"This company is by far excellent in all aspects of the job from the first call to the last handshake! Jim is very pleasant, personable and professional, as well was Kevin his worker. He set an appointment, was here on time. He came and he gave me a very fair quote and explained everything in great detail. He actually had a cancelation so he called knowing that my situation was dire. He came, installed the system, explained exactly what he had done, how the new system works and the process that I needed to do to maintain the system. He worked quietly and cleaned up everything afterwards. You wouldn't have known anything was even done unless you had seen it before hand. I feel that Jim was very fair in his price and very reasonable compared to others. I am extremely pleased with all of the interactions with Jim. He told to call with any questions or concerns. I highly recommend Jim. He made this process simple, informative, affordable and pleasurable! I felt very confident hiring him"

"It was done within a few hours. Very professional and explained everything that was done. Great experience"

"We have an irrigation well built and serviced by Well Water Connection. John the owner was very responsive, and the irrigation well has been a good investment making watering our green lawn pay for the well in just a couple years since town water is also expensive. Drilling for water around here is tricky, and we have had to figure out how to manage our well water usage. Well Water Connection has been a solid partner in maintaining our irrigation well."

"Good job done."

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."