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"Needed to replace hot water heater and mentioned that when the service call was made and asked that they come to the house with the replacement. They came to do an estimate and wasted three hours after I approved the estimate as he had to go pick up the water heater."

"They replaced my old water heater. They did a fantastic job. 10 out of 10 would definitely recommend."

"Very responsive to initial contact. Provided helpful comparative info re water heater options. No pressure to choose expensive options. On time, professional, courteous and efficient in the actual water heater install. I would hire again for any plumbing need."

"The three men repaired the leak.  I have not had to have similar work done before, so I don't know how to evaluate the overall quality of the work.  The water leak was solved.  However, there were several things that I did not like about how the workman did the work.  I guess they thought they had me at a weak point, because they did a hard sell to get me to buy a premium plumbing inspection package that they claimed would qualify me for lower price on parts (I do not know whether they did in fact give me the lower price that they promised because the invoice was difficult to read.  To do the bypass of the broken pipe, the workmen had to cut four holes in the drywall.  The holes they cut seemed rougher (and thus more difficult and costly for me to get repaired) than would have been necessary.  One hole needed to be cut in the drywall behind my almost new water heater.  They pressured me into buying a new water heater, saying that it would cost the same to install a new water heater as to putting the existing water heater back after completing the bypass.  I don't think that was actually true.  During the two days that the men were working to bypass the broken pipe, a nice compact pump that I had to inflate my auto tires disappeared from the counter top where I had it stored near my back door.  Also, to test that the bypass had solved the leak, one of the men poured water from a bottle he had been drinking out of into my water line.  That was an unsanitary and I felt disrespectful act. <br />"

At George Brazil, we strive to provide the best and most comprehensive customer service experience you have ever had. One of the ways we do this is to go over with you our agenda card. We will explain to you, before we even begin to do any work what you can expect from us. This way we both know what is going to be done and in what stages. Nothing left to guess.

Been in business for 9 yrs, mostly Residential although I have completed my commercial test and passed it. I am a Husband married 25yrs and a Father of 5, my oldest 37, youngest 11. My 2 youngest are adopted grand children. I have 7 grand children. I am a totally committed Church guy with 28 yrs in my local church. Don't drink smoke or curse. I live by the saying " Do unto others as you would have them do unto you".