Get matched with top tankless water heater installers in Mount Airy, NC

"Getting a response back on trying to get scheduled was difficult. Eventually we got it worked out and but had to follow up again."

"Mr. Ashby was patient and talked us through every single option that would fit our needs and our budget. We truly felt taken care of and prioritized as a 1st time customer. Our new water heater was installed the same day! THANK YOU!"

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Based on the favorable reviews of other members, I called three providers at noon. Unlike the other two, owner Scott Martin returned my call within 20 minutes even, as I learned later, he was away on vacation. I explained my heater had burst and needed quick replacement. I brought up the possibility of installing a tankless heater. He asked about my household make-up and usage, and advised the extra expense would not be cost-effective. He is a Rennai Tankless dealer/installer! He said he might be able to get a technician available in 2 hours and would call me right back. He did, and we arranged for a 4 pm installation.

His tech, Michael called 15 minutes beforehand reporting a traffic delay and he arrived soon after 4. He was very professional and, working alone,  completed the removal and replacement by 7. He checked the connections, discovered a small leak, and fixed that. We had hot water that evening. Scott did not charge extra for an emergency call that ran over into the evening; and, he applied an additional discount for my having found him through Angie's List!

The next day I discovered another small leak, called Scott and Michael was there and had it fixed by 1 pm.

I can't thank Scott and Michael enough for their responsiveness and professionalism. THAT'S how to run...and grow... a business!

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"This appointment was the free maintenance checkup following the installation in June 2014.  Scott H was my Service Technician.  He was very professional, arriving on time; explaining what he will check during this appointment; explaining his findings; making sure I scheduled my next maintenance checkup, also, making sure I had signed up for the Maintenance Agreement. Additionally, Scott H connected me to Christie in the Alpine Office to make sure they knew that I am an Angie's List member. He was very pleasant and comforting to talk to making sure I understood my system. He also made sure he covered his shoes when entering my home. I give Alpine an "A" rating."

"We used Pro Plumbing twice, once for service and a second time to replace my water heater. Both times they were prompt and professional. The service fee for just coming out to troubleshoot was inexpensive, which was greatly appreciated. For the installation of my water heater, their rates were competitive with other plumbers in the area. The service tech (Fletcher) was knowledgeable and explained everything in detailed. He was also patient while I asked him loads of questions, and he offered me lots of options for units and how he could install them to fit our tight closet. Everything seems to be working great (it has been about 6 weeks)! I would definitely hire them again."

"The representative from Modern Plumbing took pictures, explained possible sources and how to figure out the source from use. Once the source was found, described the repair and had it done in 20 minutes with a minimum of fuss. Very impressed with the detailed explanation throughout this issue. FYI, this was done via my Home Warranty, so the cost is not indicative of the actual charges."

"Awesome job. Was able to fix the main problem as always. Best plumber, very honest and responsible. 100 % guaranteed."

"I called this provider after my water heater burst.  They were very professional and helpful.  Unfortunately, they were not going to be able to get out to do our replacement soon enough due to other commitments.  However, despite that, they told us exactly what we needed to tell another provider regarding our water heater and told us approximately how much the replacement should cost.  I thought it was great that they were willing to be so helpful even though they were not getting the business.  Though they did not do the work at our house, I would recommend them based upon their professionalism, helpfulness, and price quote over the phone.
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"We had concerns with our air quality and especially mold. Mr. Lindsay came out - one of the few who responded, and when I say responded - it was as if I was texting with someone - quick answers, no flip flopping - straight up and honest. He came out - found our issues, recommended what was needed and nothing more while also informing us how to take care of some things (outside this scope of work) in a cost effective and proper method. When we were cleaning out the crawl space I noticed the water heater was leaking. One message to Mr. Lindsay and he was able to fit that into the effort at an awesome price! They showed up exactly on time - took the exact amount of time he stated initially and put everything back the way it was when completed. His crew was courteous and professional as was he. Mr. Lindsay didn't rush us at all and spent as much time as we needed to discuss anything we brought up - from shower replacement to AC units - anything at all he gave us the time. We have a few older pets with special needs, his understanding and compassion when we expressed our concerns with their well being was a breath of fresh air (pun intended). I had given up on some of the local folks after the years of getting messed over - Mr Lindsay restored my hope and left us feeling safer and extremely satisfied. I will definitely call him first for anything I have a need for in the future - If I could give an extra star I would."

"If I could give more stars I would!! Billy and his team are knowledgeable, fast, kind and affordable. They know what they are doing and truly care about the work that they do. We have an older home and have had quite a few plumbing issues in the past, but thanks to Appius plumbing I don't worry about ever having another plumbing issue again. They were able to replace all of our old pipes under the house, remove and install a new water heater, and fix our outside faucets in less than a day! Appius plumbing is the real deal. I promise you will not regret hiring them!"