Get matched with top water heater repair or service pros in Russell, MA

"Don't hesitate in doing business with Ben and Water Heaters America. My experience was a call one day and hot water the next. An extremely fair price for a repair that others would recommend doing a full, much more costly replacement."

"Our hot water heater was leaking on a Saturday afternoon. Tim was very professional and timely replacing our tank by Saturday evening. Fantastic response time and quality work. I can’t thank Tim enough other than recommending him to others and being sure to utilize him again if any other issues arise!"

"Josh and his team were awesome. They gave me a quote quickly, came out a few days later (our job wasn't a rush), and did an awesome job. They installed our water heater and vented it outside in under 3 hours. They left our basement spotless after the install too. Very very friendly and polite as well. If I ever need any other plumbing/HVAC work I'm going to reach out."

"Osden s was the 3rd plumber I called to assess a leaking hot water heater. The other 2 never returned my calls. Connor at Osden s called me back within 15 minutes, and after telling him about the issue and sending video evidence, it was determined that the hot water heater could not be repaired and had to be replaced. Connor came to my house at 7:30am the next morning, with a new hot water heater, and had it installed and working in about an hour. He was very knowledgeable and answered all of my questions, even gave me some ideas about other upgrades I m interested in doing!"

"The workmanship was quick, careful, & highly professional. However, communication issues arose prior to the final installation which troubled us. We found a message on our phone message mid-day prior to the scheduled installation from someone who identified himself as the installer that they wanted to come earlier than scheduled, but the number for call-back was unintelligible, I called Yankee & left a message that they should tell the installers to come any time that day but a later call from"the installer" told us that they couldn't do the work that day as scheduled because of an urgent family illness. When we called Yankee again, the Installation Manager offered to reschedule for the following week (not workable for us) or, though they normally don't do Saturday jobs, they would do so, & reiterated that an urgent personal issue was the reason for the delay. Though extremely inconvenient for us, we accepted that as the better alternative. The installers arrived on time on Saturday morning, worked with impressive efficiency, and were extremely polite & friendly. What surprised us was that they said that they could have completed the work as scheduled the day before & knew nothing about the phone calls we had received. These evident communication issues troubled us, but not the quality of the work. Time will tell whether the windows are as great as they appear & continue to function effectively over the long haul. Another strong positive: because of the inconvenience, they provided us with a $100 gift certificate to our favorite local restaurant. Overall, they provided excellent service & what appears to be an excellent product. However, their sales pitch stressed service & communication &, while better than some, lapses in quick availability of customer service & inconsistencies in communications led us to rate them extremely highly but less than perfect. We'd certainly strongly consider using them again for a different job but they didn't live up to the extra-high level of prompt, individual, personal service stressed in our initial meeting with their sales representative."

We’re dedicated to providing our clients with the very best in service, installation, and repair to meet your plumbing needs. We specialize Water Heaters. We take pride in the attention to detail put into each of the projects we're involved with. We're known for our quality work and the integrity of our business. We look forward to building long-term relationships with our clients, and guarantee your satisfaction.

"These guys are great! The man who came to estimate the job had a medical emergency after leaving our home leaving the company very short handed. His partner not only got the information from our site visit but got our job scheduled within a week! He also pointed out some very ergent safety issues with our flexible gas line installed in 2000, but also saw an issue with our water heater put in by a subcontractor from Columbia Gas. Not only was the water heater not installed properly putting our safety at risk then we found out it was NEVER inspected by the city! They showed up on time and completed the job on time within their quote. They cleaned up after the job and were pleasent and curteous. I would highly recommend this company to anyone wanting a plumbing job to be done without being taken to the cleaners."

"The Choice warranty Co is a lifesaver, great fast and reliable service, we had a water heater and a washing machine malfunction in a two month interval and we were approved for repairs in both instances within 36 hours and scheduled for repairs within one day later"

"I would absolutely rehire Brandow Plumbing again! I have an old claw tub with parts that were impossible for me to find on the internet. They responded to my servicemagic request with in 5 minutes, came to my house the next day and made the free estimate which was very reasonable, and then worked with me and my schedule and came back with the replacement part and installed it. Chad Brandow was very friendly, informative and professional and I can envision calling them again when I need plumbing services. Thank you Brandow Plumbing!"

"He was very nice to talk with and repaired our washing machine. He even helped sweep the water out."