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"They came on time and did the job very quickly and thoroughly. They cleaned out after the service was provided. I definitely recommend them"

Dr. Drain Plumbing and Rooter is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.\n

"Highly recommended. Steve spent time with me on the phone educating me about the pros and cons of tankless and heat pump water heaters. He followed up quickly with a competitive estimate after visiting my home. He is knowledgeable about rebates that can save a lot of the cost. He is a bayren approved contractor which is required if you want to take advantage of their rebates. He installed one water heater this week and everything went very smoothly. Next week I am having him back to put in a heat pump water heater."

"We haven't had an issue with the system"

"The sewer line backed up at 8PM on a Sunday night. Called J Drains because they could come out right away. We've had problems with tree roots in the past, so figured that was the issue. They showed up around 10PM and stayed until 12AM, but were unable to clear the blockage. The person came back the next day and eventually cleared the blockage, or so I thought. One week later it was clogged again. Ended up calling another company who replaced a 12 ft section of the main sewer line between the house clean out and the city clean out (all under the yard, not the patio, thankfully).
I give J Drains credit for showing up late at night and trying to fix the issue. However, in retrospect, the guy that showed up did not really know what he was doing. The house clean out (a two way clean out) was holding water, which means that the clog was downstream. The city clean out 12 ft away was dry, so clearly the clog was in between those two. However, time after time, he put the cable down the clean out and fed out nearly 60 ft of line. Obviously that was running into the house, and he could have damaged the plumbing in the house. Then he tried to tell me that the clog was upstream of the house clean out that was holding water. How is that possible?! There was talk of busting up the courtyard patio, etc. He even took the cable up on the roof and went through a bathroom vent trying to clear the blockage. Eventually, he got lucky, and the cable went the correct direction through the house clean out, punching through the clog. Too bad the sewer line was so damaged, that a week later, it had to be replaced. This time, by a company who could correctly locate the position of the blockage, and recommend a logical plan of attack.
The last thing that bothered me about J Drains was the bill. While the cost was reasonable, the guy who came out told me that his boss wanted him to charge me over $1000 for a list of things. He proceeded to tell me that he was going to waive all those fees and only charge me $400 total (for the previous night plus that day). At the time, I thought I was getting a deal, but the more I thought about it, the more it annoyed me. It felt like they were jacking their prices up, so they could then discount it, making me feel better about what I was paying. If he was really invoicing people for less than half what he should, he'd be out of a job. So clearly, this is a company practice to make people think they're getting a deal. Not professional at all.
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"Our great experience started w Nate who came out to assess our crawlspace/pipes situation. Not only did he provide us with three proposals (based on cost), but he was available for follow up as many questions the next week as we needed. On the day of service, Jack and Teddy were exemplary - completely professional and tireless workers who went about the full day with minimal disruption to our daily routine. They were responsive to every little question we had and at the end cleaned up around the workspaces thoroughly (which should be table stakes but is not always the case!!). Could not have been more satisfied with their service that day. The only concern I had when they first arrived was the impression that they hadn’t been completely briefed by Nate as to all the details of the job. They did call him then and then and checked the work order thoroughly. This made me believe Jack’s assurance that everything would fall into place once they got under the house. All good on that front in the end! Despite their reputation (from other plumbing companies, i might add!) for being pricey, Caccia’s proposal came in at around the middle among the 5 plumbing companies we had come to the house. Paired with their unbelievable Warranty Program - well worth the price, seriously! - we feel really confident about the value they provided and will be our plumbing company going forward. At the office Jen the ’work manager’ (maybe?) was always available for questions and called me back promptly if on another line. Finally, the infrastructure that being a larger, more established affords them was really impressive, eg texts with the employee’s picture!!!"

"Excellent company excellent plumbers. Out water heater ruptured in the middle of the night and we had a plumber contacting us with next steps almost immediately at 2am. Greg, our plumber went above and beyond trying to get our hot water back as soon as possible and as cost effectively as possible and we can’t thank him enough for that. Great communication and a quick install. Can’t see us using anyone else for our plumbing needs."

"I thought it was really expensive because I got a 7 years contract.  They gave me a 50 gallon water heater because the specs were changing the following month for what’s required for water heaters so they gave me one that was bigger than I needed. It worked fine."

"I love my Culligan Twin Water Softener and AC-30 Reverse Osmosis. We have the best water available, soft water for laundry and bathing and great tasting Reverse Osmosis for drinking and cooking. The people at Culligan are wonderful. I would recommend this company to everyone. Quality products, fair price, and friendly service. I give Culligan an A+"

"It went well. Juan and his team brought a camera line to see what's in the pipe. Then they went to the rooftop and cleared the pipeline and removed all the roots in there. They have been very professional. I will definite hire them again if similar situations were to arise again."