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Find Water treatment pros in New Almaden

Avatar for J Drains Rooter Service
J Drains Rooter Service
4.8(
13
)

Serving New Almaden, CA and surrounding areas

In business since 2007

Free estimates

Emergency services offered

"The sewer line backed up at 8PM on a Sunday night. Called J Drains because they could come out right away. We've had problems with tree roots in the past, so figured that was the issue. They showed up around 10PM and stayed until 12AM, but were unable to clear the blockage. The person came back the next day and eventually cleared the blockage, or so I thought. One week later it was clogged again. Ended up calling another company who replaced a 12 ft section of the main sewer line between the house clean out and the city clean out (all under the yard, not the patio, thankfully).
I give J Drains credit for showing up late at night and trying to fix the issue. However, in retrospect, the guy that showed up did not really know what he was doing. The house clean out (a two way clean out) was holding water, which means that the clog was downstream. The city clean out 12 ft away was dry, so clearly the clog was in between those two. However, time after time, he put the cable down the clean out and fed out nearly 60 ft of line. Obviously that was running into the house, and he could have damaged the plumbing in the house. Then he tried to tell me that the clog was upstream of the house clean out that was holding water. How is that possible?! There was talk of busting up the courtyard patio, etc. He even took the cable up on the roof and went through a bathroom vent trying to clear the blockage. Eventually, he got lucky, and the cable went the correct direction through the house clean out, punching through the clog. Too bad the sewer line was so damaged, that a week later, it had to be replaced. This time, by a company who could correctly locate the position of the blockage, and recommend a logical plan of attack.
The last thing that bothered me about J Drains was the bill. While the cost was reasonable, the guy who came out told me that his boss wanted him to charge me over $1000 for a list of things. He proceeded to tell me that he was going to waive all those fees and only charge me $400 total (for the previous night plus that day). At the time, I thought I was getting a deal, but the more I thought about it, the more it annoyed me. It felt like they were jacking their prices up, so they could then discount it, making me feel better about what I was paying. If he was really invoicing people for less than half what he should, he'd be out of a job. So clearly, this is a company practice to make people think they're getting a deal. Not professional at all.
"
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+4

Recommended by91%of homeowners
Avatar for Rayne Plumbing & Sewer Svc Inc
Rayne Plumbing & Sewer Svc Inc
4.4(
108
)

Serving New Almaden, CA and surrounding areas

In business since 1964

Free estimates

Emergency services offered

"It was okay. He spent about 20 to 30 minutes on the phone with the manufacturer of the water heater in order to troubleshoot what was wrong with it. I didn't think he knew the material as well as he should have. We had to pay an extra 30 minutes of labor. He did come on time."
Custom Bathroom Sink
Sunnyvale Plumber
Value Repipe
Woodside Shower Valve
Recommended by84%of homeowners
Benjamin Franklin Plumbing Novato
3.9(
264
)

Serving New Almaden, CA and surrounding areas

In business since 1996

Free estimates

Emergency services offered

"

During the check up, the technician discovered the rod was quite

corroded and it needed replacing.  The rod was quite expensive,

but the tech explained that I could probably find a part online

less expensive, but that Benjamin Franklin's guarantee and quality

was worth paying more.  I have had no problems with the water heater

and will call them again when it's time to replace.


"
Recommended by73%of homeowners
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