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Audio Video Innovation, LLC
Telephone Jacks and Wiring Service, Computer Network or Wiring - Install or Repair, Smart Home System Install or Service,
About us
With over 35 years of experience in the audio visual industry, Audio Video Innovation, LLC, has the experience you can count on! We always respond quickly to your requests, and the work performed is of the highest caliber. We use the best in equipment and stay current with market trends. Thank you for selecting us and we welcome your questions.
Business highlights
16 years of experience
Memberships & Affiliations
Cedia- Custom Electronic Design and Installation Association (www.CEDIA.org)
Services we offer
Audio Visual, Installation, Programming
Accepted Payment Methods
- CreditCard
Reviews
4.337 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 3% | ||
| 5% | ||
| 3% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 37 reviews
Kevin C.
Dec 2018
Called this company for help installing my surround sound on my tv, they managed to come out the same day on a Saturday they were very friendly and professional I will call them again, thank you Wade!! Everything is working fine.
Response from Audio Video Innovation, LLC
"Thank you, Kevin, we pride ourselves on getting to our customers as soon as possible. Looking forward to doing many years of business with you sir!"
Cindy O.
Nov 2018
Computer Network or Wiring - Install or Repair
Upfront pricing, courteous, prompt.
Response from Audio Video Innovation, LLC
"Thank You Cindy, We look forward to serving you in the future."
Barbara E.
Oct 2018
I dropped off my TV over 2 weeks ago just to get an estimate on repairs. I told them it was an insurance claim and I only wanted an estimate and then I would pick it up since it might take awhile for the insurance to decide whether they would pay for repairs or replace the TV. After not hearing from them after a week I called. They said they would check on it and call me back. Didn't hear anything so a week later I called again. I was told the same story and two days later now I have still not heard from them. And I didn't realize that they don't do the repairs. I dropped it off to them and they have someone come pick it up and do the repairs. It cost $50 just to have them look at it. So I have no idea even where my TV is! I would NOT use them again or recommend them to anyone else.
Response from Audio Video Innovation, LLC
"We are Sorry it took two weeks to determine cost of repair for this customer. AVI provides service for many Audio Video Product. Yes, even Walmart purchased TVs as is the case with this customer set. Walmart's insurance company requires the set to be not only inspected but also estimated. They determine if it is worth repairing or to just replace. Alas, they do not provide that service. We know the correct repair centers to use for a product. Yes, the service providers do come to us to pick up the equipment. Monday, Wednesday and Friday. We have always completed insurance paperwork as the insurance company REQUIRES it to be completed. The customer WAS informed of all of this. We do our due diligence to make sure the information we give the insurance companies is correct. It must be!! Our records show we spoke with this customer 5 times during the 2 weeks the TV was waiting on the manufacturer. The service center is at the mercies of the Manufacturers. They are not always as fast as we would like them to be. Parts cost as well as availability can take time."
Donna C.
Jul 2018
They were very knowledgeable and rectified my system. If you need help with your stereo system go to a professional stereo company.
Response from Audio Video Innovation, LLC
"Thank you Donna for allowing us to serve you."
Dennis H.
Jun 2018
Young guy was nice but other guy kept trying to sell me things.
Response from Audio Video Innovation, LLC
"Wow! Imagine that!...A salesmen who makes an effort to sell you something. I am elated to hear the employees are at least trying to help you make informed choices."
John D.
May 2018
Experienced professionals. Improved my system output. Very quick to respond and knowledgeable.
David B.
Feb 2018
i havent seen what they've down
Meriam G.
Dec 2017
kept their appt and found the problem for a reasonable price
Amit G.
Oct 2017
Steve M.
Oct 2017
Stay away!!! Moved to Louisville in late May and hired them in early June to install and upgrade an existing system and purchased from them a new TV and soundbar for the Master Bedroom. They did the upgrade work on the system I already had within 2 weeks, but after 4 months I still don't have the TV and soundbar. They don't return phone calls or texts. Bottom line, I'm out over $4,000 and looking to taking them to court.
Response from Audio Video Innovation, LLC
"This customer was delivered all of his products as far as I can see in our records. We issued him a refund on the products that didn't fit for the system he wanted. It did take time to get the money back from the manufacture. We always refund a customers money when they are not satisfied with what we do."
Montez B.
Sep 2017
TV Wall Mounting
Cathy O.
Jun 2017
Computer Network or Wiring - Install or Repair
I made contact through Homeadvisor on Sunday evening. I was contacted on Monday morning. The work was scheduled for Tuesday. It was done by Tuesday afternoon. I am very pleased.
ISSAC G.
Jun 2017
I hired these guys and I got a quote for one price and they wanted to add additional hours of work and their expertise for the work, didn't support their experience. Steer clear of these guys. They are just your average freelance audiovisual installers with no experience in the field.
Erin H.
Apr 2017
TV Wall Mounting
Don C.
Feb 2017
TV Wall Mounting
Dave C.
Jan 2017
Great expertise and response time
Jeff M.
Sep 2016
Good guys, jumped right on and completed my job.
Troy C.
Jul 2016
Great guys, worth every penny
William S.
Jun 2016
Quick service and fixed the Geek squad's shoddy work the first time.
Joe Y.
May 2016
Scheduling was a little difficult
Matthew M.
Oct 2015
They did an incredible job. There are no wires showing in my living room and guest room. The work was thorough.
Rick H.
Nov 2014
TV Wall Mounting
Was quoted price for two men only one came, yet the cost was almost the same, did not know why but the quality of the job was very good.
Deborah H.
Aug 2014
Professional work done. A bit pricey.
Vasu V.
Jul 2014
TV Wall Mounting
Professional work done.
Warren K.
Mar 2014
TV Wall Mounting
This pro quoted us a price of $900 complete, guaranteed, not to be exceeded - but after completion of the job I was handed a bill for $1,100. They in a workman like mannor completed the work, mounted our TV with a mount, plus moving our cable outlet and installing an electrical outlet. Pleased with their work, just frustrated they did not live up to their committed price for the job. Recommend their work but warn you about price changing.
Licensing
State Contractor License Requirements
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FAQ
Audio Video Innovation, LLC is currently rated 4.3 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Audio Video Innovation, LLC accepts the following forms of payment: CreditCard
No, Audio Video Innovation, LLC does not offer free project estimates.
No, Audio Video Innovation, LLC does not offer eco-friendly accreditations.
No, Audio Video Innovation, LLC does not offer emergency services.
No, Audio Video Innovation, LLC does not offer warranties.