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"Basset Heating and Air Conditioning offers a great plan where the customer pays a reduced set price once a year to have their air conditioner tuned up in the spring and their furnace tuned up in the fall. Additionally, under the plan the customer recieves significant discounts should his or her air conditioner or furnace need emergency repair any time during the year. As usual, the Basset Heating and Air Conditioning front office called me to set up an appointment for my spring tune up. Mike called 30 minutes prior to arriving to assure me that he would be on time plus or minus a couple of minutes. The entire tune up took approximately 30 minutes. After the tune up was complete, Mike sat down with me and explained that my air conditioner was now 13 years old with a life expectancy of 15 to 20 years. He also explained that the EPA was phasing out the older air conditioners and that if leaks were to occur in my unit, the replacement freon was getting more and more expensive each year. He told me the approximate price of a new air conditioning unit and compared it to the price of continually replacing the freon in my older model. This was very good to know. Should leaks now occur over the next couple of years, I will definitely buy a new unit rather than throw away good money after bad. A very professional job from a very experienced, professional man.
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We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We offer a variety of plumbing services that are customizable to each individual project. You will find us to be competitively priced, paying close attention to the details of each and every project that we are involved with. We look forward to building lasting relationships and guarantee your satisfaction!

"Great. The service was a dramatic improvement to my baseboard hot water system."

"I had both of them taken care of at the same time so I am so glad.  Keven and Travis worked on the the water heater and Riley worked on the regular heater.  They were all so nice to me and charged me $1000 less than the last company!  He even told me about coupons that they had running and found them in the phone book for me, I couldn't believe it!  They were easy to talk to and very respectful, it is so good to have people treat me like that and for such a decent price.  The cleaning and tune-up was only $77 and the water heater replacement was $1175 after the coupon."

"I've used this company several times for various appliance repair and I am always been satisfied. The technician named Joey is spectacular. They are above and beyond average. They are prompt and great pleasure to deal with."

"Appointment was made for next day service (which was great) after buying 2 hours labor for $99 using Angie deal. There was a $45 travel charge to come up to Monument from Colorado Springs. Plumber quickly fixed the two leaky Delta faucets and diagnosed that the cold water supply pipe leak (under bathroom sink) will require a brand new Delta faucet. He gave recommendation to go and order the new faucet on the Delta website. Next he spent 5-10 minutes to troubleshoot the high water pressure issue - he stated it could be the main water pressure regulator, the hot water tank temp-pressure relief valve (which was leaking slightly), or the water expansion tank. He gave me instructions on how to increase the air pressure in the expansion tank with an bicycle air pump, told me to call back if it didn't work, and then left. This was all completed within 45 minutes out of the two hours purchased. I paid for the faucet parts and travel fee. I followed the instructions to increase the air pressure in the water expansion tank later that day but couldn't reduce the house water pressure down to nominal levels. I called the next day as instructed and they then told me I would need to replace the water pressure regulator and it would cost $289 plus travel fee. I explained that the plumber left early without solving the high water pressure issue and that there was unused time that I felt should have been spent on working this issue when he was there. They offered to waive the travel fee but told me that she could not separate the labor and the parts to replace the water pressure regulator. She was not able to quantify what part of the $289 was labor and which was the part cost. I expressed my disappointment but she did not offer any other options. I then decided to call another plumber on Angies List and give the business to someone else due to the lack of satisfaction for this part of the service. I got it fixed later that week.


Update: In response to the company's response - I guess my basic question is why couldn't he have spent the rest of the 1 hour and 15 minutes troubleshooting the water expansion tank himself? or the PRV after that? It seems unfair to task the customer to do extra troubleshooting when there was plenty of time left for the professional (who knows what he is doing) to work on problem. Instead he left early and apologized that he had to take another phone call on his way out the door. I am considered a pretty down-to-earth, reasonable guy, but this just left me scratchin' my head. 

Update: To be fair on positive things as well - I am happy to report that I took the plumber's advice to check out the Delta website.  I contacted them and explained the diagnosis of a crack in the copper pipe below the sink. They asked for photos (which I took and sent via my phone) and they are currently sending a new faucet set for me (the original is discontinued - so hopefully they are sending something close to the original style). So that was good advice and great service (life time warranty) for Delta faucets!"

"They were awesome. They were in and out in a day. No complains and I am happy with their service."

"The service call went very well. The technician performed some tests, readjusted the water level and flow and then pronounced that I really didn't need a new toilet."

"Tony and his team are incredible! They are knowledge about all commercial appliances, Hvac repair, walk in cooler/freezer installs and repair. They have even done some residential stuff for me. Without Tony my Pizza shop, Flower shop and Deli would not run like a well oiled machines. Hiring TD Commercial repair is the best, most affordable yet elite HVAC provider I have found in Colorado Springs!"

KT Service LLC has been in business since 2003 striving to provide the up most quality service in the Colorado Springs area!\nWe guarantee your satisfaction, and we won't leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! \nCall or click for your FREE estimate today!