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"Outstanding service and great work ethics"

"The reason for the 4 rating and not a 5 is the sales part of the experiences not the technicians and the work done. Larry was the technician for my water heater. I have previously written a review for the AC installment. Larry is amazing. He has a lot of experience but what impressed me more was the fact he was totally honest & cared about my experience as the consumer. I was actually told by one of the salesman that Daniel’s prices are higher than other companies. He was correct. They seem to want to immediately try to sell a new replacement without considering the customers situation. My water heater is only 15 months old but I clearly got a ‘lemon’ and it took 3 major parts to be replaced before it was fixed. The parts were still covered by the manufacturer warranty but the labor was not. After several trips it was fixed and from my conversations with the salesperson I felt he was pushing for me to purchase a new water heater and not really understanding of the fact that I had just replaced my AC and my water heater was only 15 months old. In the end, Larry, the technician, did the right thing. It has been a week now and my water heater is working fine. I appreciate honesty more than anything when dealing with these things. I feel like I got it but it took some extra pushing on my part and a technician who stood by what he said. The owner or rep of owner replied to my previous review on the Daniel’s site. I hope this review gives him the answer to why I have not given 5 stars for either review."

Trusted and reliable

"We own a home-based business which relies heavily on our computers operating efficiently. We have had a service contract with another computer repair business for several years. Recently when we were having problems with our computers, we tried contacting our service contractor multiple times. He never responded. Feeling frustrated, I contacted James at North Alabama Technical Services and explained our situation. He instantly came to our rescue. He "cleaned-up" our computers and took care of all the problems we were experiencing. He went above and beyond to help us in our dire time of need. We would strongly recommend James and his company for computer service needs. We have now retained him on a service contract and are looking forward to working with him in the future."

"Hi everyone I've been meaning to post about my experience of replacing my 3 HVAC systems over the summer. I have a really old home that had 3 HVAC systems that were between 18-25 years old each. Each slowly failed over the summer one by one requiring me to replace them all. They all ran on the old R22 refridgerant which is unbelievably expensive to refill locally unless you buy it online. We had gotten some bids last year 2017 and were quoted 25k-30k by different companies. We needed to replace a 2 ton, 2.5 ton, and 3.5 tons HVAC system. This past summer I took 4 bids on a Friday. I requested bids for the lowest cost system at 14 SEER. ARS Rescue Scooter gave me a bid $19990 for 14 SEER Carrier Sears gave me a bid of $21113 for 14 SEER Kenmore Abacaus gave me a bid of $28000 for 14 SEER Church gave me a bid of $30412 for 14 SEER Trane I'm probably similar to everyone else as this is not my area of expertise and I rely on other people to give me a fair bid, relying that they're being truthful and fair. That first day all of these people continued to hover in my home hoping to be the last one to give their sales pitch. They all tried the pressure tactic that if I didn't sign that day they wouldn't be able to guarantee that they could install it this week. It felt very similar to buying a used car and incredibly annoying. They all also said if I found a better price they would match it. I took the weekend to think it over and did some research. Turns out the HVAC units themselves only run $2000-$4000 each depending on what brand at 14 SEER. Therefore it should have only run about $6000 to $12000 for the 3 units I needed. The rest of the cost was for labor. People were charging me $8000-$18000 for labor!!! Looking into what went into labor, it consists of adding duct work, installing air handlers, installing the HVAC systems. I only needed the air handlers installed in their preexisting space and needed no additional duct work added to the current systems so I couldn't figure out how they justified $8-18k for labor. The following Monday, I took additional bids, but this time I let each HVAC company know to just give me the bid and to leave my home as soon as possible. I also let them all know that I already had multiple bids from Friday and had more coming on that day and to give me their best price. Village Plumbing gave me a bid of $23403 for 14 SEER Lennox H-Town gave me a bid of $14700 for 14 SEER Rheem Courtesy Air gave me a bid of $14380 for 14 SEER Ameristar Texas Air Repair gave me a bid of $11800 for 14 SEER Ameristar or Goodman Eventually I decided on Henry from Texas Air Repair even though other companies said they would match or better the offer. I personally think that people who give their best offer up front should be rewarded, not people who high ball you then drop their price $50 below the best bid you find after the fact. I upgraded the brand that I purchased and ended up purchasing a 2 Ton, 2.5 Ton, and 3.5 Ton 14 SEER Trane units from Texas Air Repair for $13500. I have been happy with the quality and the professionalism displayed by Texas Air Repair so and would highly recommend in the future. I definitely learned a lot about HVACs and hope this experience helps someone else out there from getting gouged."

"From the first phone contact with customer service (Patty), we had top notch service. An appointment was scheduled in a timely manner and Robert arrived answer all our questions and concerns. He was extremely knowledgable and we never felt pressured to purchase the system. On the scheduled date and time, Robert and Adrian arrived for the installation. Both men were polite and professional. We highly recommend this company and look forward to a continued relationship for maintenance in the future.
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"Chris and Tara are running a company that far excels my experiences with others in my area. The service was immediate, and so far the appliance is functioning properly. You cannot go wrong in hiring OnPoint."

"Replaced both inside and outside units. Excellent service"

"They called when they were 15 min away to let me know they were on the way, came and diagnosed my system, explained what was wrong and fixed it. I was very happy with the service and professionalism. I have recommended them to everyone I know."

"By the time the service rep was contacted and he called us, we had purchased the part and repaired the air conditioner unit ourselves. We had hire the service company to do a complete service on the unit on June 23,2022. I would recommend Freedom Heating and Air to anyone needing service. They were very professional and did a thorough job. They explained what they were doing from beginning to end. We were shown pictures of before and after as they did the work. We will use them again if it becomes necessary."