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"I bought my unit from NETR in 2018. It worked fine until we discovered it wasn't blowing any cold air. I made the big mistake of hiring someone a family friend recommended and they diagnosed it incorrectly and then basically disappeared on me. Anyway, it took a few weeks but they repaired it today and I was impressed with their courtesy and getting the job done very quickly and successfully. I felt like I was being dealt with honestly. Thanks, Jared and Jack. I should mention I paid about $300 for the refrigerant today. I don't know what the final cost will be but probably a bit over $1000."

"We needed our boiler replaced and had multiple companies come and look at the job. We ended up selecting Sila as we read good reviews on the company. Sila surpassed our expectations. The tech who performed the install (Gage) was on time, communicated the entire process to us from start to finish and did a tremendous job. He also made sure to clean up afterwards and was very professional. We would absolutely hire Sila again!"

"Joe, the AirCo sales representative, was very professional. He actually asked for my feedback on priorities for a new boiler. This was important to me because the boiler sits below our family room, and the noise level of the boiler was as issue. His proposals listed several boiler options, based on heating efficiency, which were competitively priced. The installation was run by Steve, who was able to fit in the installation the next week. Steve, and his crews, were punctual and courteous, and the installation went smoothly. It's only been a week, but I am very pleased with my Bosch boiler, the quality of the work, the price paid, and the timeliness of the installation."

"After initial installation , system failures required replacing defective heat pump."

"The personable owner, Tony Del Papa, came out to give us
an estimate for installing exhaust fans in our bathroom. Since we
hadn't bought the fans yet, it was helpful that he told us what to
look for and suggested a particular brand. We then ordered fans
through Lowe's.
The company was prompt with returning calls and providing a written
estimate in the mail.
Once we had an appointment with the company that was going to vent the
fans, we scheduled Village Electric to come out several days before
that day.The two workers who came out were courteous and arrived within the
hour time window we expected them. We tested out the fans and they
worked fine, but we waited until they were vented to the outside to
actually use them.
The quality of the electrical work performed was good, but we had a
couple of minor issues, which is the reason that we gave a B for
professionalism. To install the fans, the workers had to go into the attic.
They had to move some insulation from the attic floor
and did not roll it back into place when they were done, and the
insulation batting covering the attic hatch mysteriously disappeared.
 
Also, a piece of ceiling that needed to be cut out was left in the
attic instead of being discarded. Replacement of the junction box for
the master bathroom light/fan switches caused a ceramic towel bar to
partly detach from the wall.
We have used Village Electric several times before, and this is the
only time anything like this has happened. We informed
them about it and don't expect to have any future problems, so we will
use them again.
"

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"They first came out to do a routine check and informed us of what we should / needed to do to have our fire place perform better. The quote they provided was very reasonable. We decided to install a rain cap after the sweep and getting an appointment was very easy. The technician arrived early and completed the work quickly."

"Excellent for maintenance service and emergency work. I subscribed to their maintenance service for several years before they raised the rate, and they always did fine work. When I switched to another maintenance company that missed a flaw in my furnace which caused it to fail on season startup, AccuTemp came out to diagnose the problem the same day with no contract, got the large expensive replacement part for free under warranty, and had it fully installed and working again within 2 calendar days. All that for just the cost of a day's labor!"

"Provider was very pleasant and arrived on time. He replaced our outdoor faucet and we upgraded to a frost free version. The water shut off for our faucet is inside the house, which created a little more work for the installer, but he was able to finish the install without an issue. Very easy transaction from start to finish. "

Bourn Plumbing & Heating Inc. is a Veteran owned and operated company proudly serving Westborough. Our goal is to provide you with exceptional customer service and expert advice at fair and honest pricing.