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"They did a excellent job very Clean people"

"The communication, or lack thereof, is evident in the reviews; we had the same response. We contacted Carl after a neighbor suggested him. I had one phone conversation, and literally within an hour, my spouse comes home to be greeted by a different neighbor who tells my husband that he just found out that we are buying the filtration system! I had not even spoken to my spouse about it, but Carl or someone from his office thought it was okay to discuss our private conversation. I let that go. Then it took months to get his business license and insurance information. We live in an HOA, and I needed the approval to get this done. Then, when we finally got the documents, Carl and his tech dropped off all of the equipment on the side of my house near the AC units, which sat for Two Months after they told me the installation would be the next Wednesday morning. Then, when the tech finally did the installation, the guy had to dig through sand and rock, and he deposited all of the sand and rock IN our LANDSCAPING almost smothering the bushes. I had to remove all of it; otherwise, all of the hedges would have died (as confirmed by our landscaper). So, Carl could not respond in a timely fashion in any other interaction but showed up promptly about a week after the installation with the bill, for which we paid nearly $3,000 within a couple of days. Fast forward a few weeks, and three of our hedges start turning a red or bronze color they are dying because the tech directed a hose releasing who knows what into the landscaping. I call Carl to tell him, and he assures me he will stop by immediately. He never shows up. I call multiple times thereafter, but no one answers the phone. I text. Nothing. I emailed him on 1/30/23 with a dozen photos; he has not replied. Mind you, his office is a four-minute drive from our community. Nothing...... So now the HOA is asking us about the landscaping replacement. Why do we have to incur the time and expense to repair or replace landscaping that was killed as a result of his installation mistake? He is the owner of the business and should make this right. Stop by to see the issue and fix it. Reply to the email. Answer phone calls or texts. I would not recommend this company. Do your research first and look at the reviews and the dates of the reviews. This was our mistake we listened to one neighbor. They did not even leave us a guide to the system... Terrible business practices. Terrible customer service."

"Prior to installation, my water heater was old but compliant with local laws and passed inspection. After installation, it failed inspection, and Raider Rooter refused to address the issue. They claim I need an electrician to install a shut-off valve, citing a “new law,” but this requirement has existed since 2011—something any reputable plumber should know. I offered to split the cost; they declined, leaving me with a water heater that now fails inspection. Their contract did not disclose this potential need, which would have changed my review. Instead, they left me with a non-compliant water heater."

"Great service. In and out in 1 day. I didn't even know these guys were here other than the house being cold. Thanks"

"ALERT: I BELIEVE THIS COMPANY IS AFTER INSURANCE DOLLARS AND WASN'T CONCERNED ABOUT CORRECTING THE REAL ISSUE. Drain King Plumbing in Pompano Beach came to my house to provide me with an estimate because the land next to the side of my home felt like a sinkhole was forming. Steven McKeehan, owner of Drain King Plumbing, diagnosed me with a leak. He stated that it probably would be an insurable claim. I was clear with him that not everything is an insurable claim and try to prevent an insurance claim. After my comment he ran a “test” on my indoor plumbing and asked my husband and I to leave the room, my kitchen and laundry room ended up flooded and I was forced to call in a restoration company. He called in his recommendation, Restoration 1, because it was 6PM in the evening and he told me it had to be taken care of now (I will do a review for them because their business practices are horrible too). Steven sent me a quote for $50,000 and wanted the 25% deposit of $12,500. His quote was written expressly for an insurance claim. The bill was 97% access and egress which insurance companies are obligated to pay. We didn’t sign his quote because we got a second inspection and estimate. It turns out that Steven misdiagnosed the issue for my house because I don't have an indoor leak (we had one minor leak on the outside plumbing), but a terrible backfill issue underneath our home which isn’t an insurable claim. In addition, if I had Steve do his work and ignored the real issue, my house may have gone underground. After the fact, Steven did try to claim that his manager did the quote and it should have been $23,500. I don’t believe him because he is the one who called and asked for the deposit. If he really believed it shouldn’t have been $50,000, then why did he ask for a 25% deposit at the cost of $12,500. A business man should know that $12,500 is 25% of $50,000 not $23,500. By the way, the reason we contacted this company was because a good friend of our family works for the company and is Steven’s girlfriend."

"Charles did amazing work at my home. He provided sound advice and completed all the work at a fair price. I was very satisfied with his quality of work. He is very knowledgeable. I will recommend him to everyone!"