Get matched with top grout: replace or repairers in Brandywine, MD

"Customer service called to schedule my handyman. I was sent a confirmation email the day before and a picture and name of the Handyman when they were scheduled on the day of the appointment. he arrived, talked over my projects with me, was patient as we found the issues and repaired them. He ensured I was happy with the work before we paid the invoice."

"I have hesitated to write this review because the company was supposed to send someone out to do a touchup the next time they were in my area, but they never came.  Since where the touch up is needed (a corner of the tub) isn't really noticeable to me, and as more and more time went by, I just let it go. This is the reason I downgraded "responsiveness" to a B. Otherwise I would have given an A grade because the men who did the work were excellent.
My advice: Don't pay immediately after the job is finished but wait for a bill. That way if something needs to be fixed, the company will have an incentive to send someone out. Since I had already paid in full, there was no such incentive.
I was surprised at the size of the exhaust hose that is used while the tub finish is being applied. Because my bathroom is small, the hose had to go down the front hall and out the front door. Fortunately, the weather was not cold. The finish had to cure before the rest of the work could be completed. The smell wasn't pleasant, but it was tolerable.
I don't remember if it was the next day or two days later that the wall surround was put up over the existing tile, the ceiling lined, and a new drain and new fixtures installed. The installer was a different man from the one who had applied the glaze. He worked very hard, as it wasn't an easy job, due to some irregularities in the bathtub tile area. He also screwed in the grip bars that had to be removed before the wall lining could go up.
All in all I was satisfied with the work, although the caulking that was used gets moldy, and the mold is hard to remove. The wall surround and ceiling, however, do not attract mold, hallelujah.  I thought the price was right. I'm glad I had the work done.
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"Miracle Method did a great job resurfacing the floor, the bathtub and surround, and the shower and surround. Everything looks new. They even cleaned our existing shower doors to look new. They removed the toilets to resurface the floor and placed new wax rings when they replaced the toilets. The only negative part of the resurfacing process was the smell of the chemicals they use. We had to open a lot of windows to vent the odor."

"Hews were very good about responding. My first message was straight to the point...
   You have great reviews. I'm in Manassas Need one 8x8 room done. Brown Carpet No stains Maybe light pet oder. Approx how much and when could you fit me in? Thanks
He responded with...
PLEASE READ all OF THE DETAILS CAREFULLY. Angieslist voucher plus $40. ASK ABOUT CARPET PROTECTION(the carpet has cell and the cell are open after cleaning, protection fill the cell and doesn't allow permanent stains). The voucher can not be substituted for other services. Your voucher is worth 350 sq. ft. no matter the condition(example heavily soiled) of residential wall to wall tacked down carpet or $200 subtracted from the total, steps are not included steps are $3 each lightly soil or $5 each heavily soil, one voucher per job, does not included soil filtration(black around the edges), ink stain removal is not included, paint stain removal are not included, red stains removal is not included, does not included water damage clean-up, does not include pet stain (like for example pet urine stain), does not include heavy odors (like for example pet body odor, pet, cat or snake urine etc.), if you miss your appointment a $20 applied, we broke a candy dish recently from moving furniture so we will not be moving furniture anymore, oriental or area rugs are not included $2 per square foot in home cleaning, please confirm this is the correct address, please have the carpets vacuumed, light furniture moving only, if this an apartment we charge $20 to put the equipment up one flight of steps or using elevator, two flight of steps $30 and so one, the equipment is heavy, Air mover fans can be rent for $25 allowing your carpet to dry quickly, parking is your responsibility you are required to provide parking and please have a printed copy of the voucher. We also do air duct cleaning, oriental rugs total restoration(reweaving, re-fringing, re-coloring, pet stain removal), maid service(Saturday and Sunday), drapery cleaning, carpet protection, carpet cleaning and carpet repairs(stretching holes, burns, patch). We work Monday to Saturday 8-12, 10-2, 12-4 and 2-6 window arriving times. Please email or call 703.217.4150 for a preferred date and time and thank you for choosing Hews Carpet Care LLC. Cheers Hugh Lobban
I called for clarification, he answered and said "it's in the second line"  I asked once more because I didn't understand what I read and he just kept saying " you read the second line"  That made me feel stupid so I said " OK  thank you".
The punctuality and work was good but the communication was the worst Iv'e seen in a long time.  
The reason I said no to using him again is because of this review.  After saying anything negative again I wouldn't want  him back in my house. 
I am a contractor on Angie's List too and if someone ask me about a small basic job I quote it verbally or send a personalized quote if needed.  That is just crazy to send me a blanket letter of prices and when I called to ask about it he just kept saying  "look at the email...   look at the email"    
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"I purchased a coupon for $175 toward a plumbing service call and a credit toward repairs. I wish I had checked the company's service hours, as they are only available between 8:30am-4:30pm Monday-Friday, so it can be difficult to schedule an appointment if you or someone in your household can't easily miss work. Also, the coupon was supposed to include a credit toward repairs, but I was still charged $85 for the part, so I'm not sure whether this included the credit or whether I was charged erroneously. Otherwise, the job was completed quickly and the technician was professional.
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"We were extremely satisfied with the result.  Our floors look completely new.  They did a lot of repairs, replaced broken pieces, filled gaps, sanded old wood thoroughly, added new flooring in the closet, applied 2 coats of stain, 2 coats of Polyurethane.  They worked with my schedule. Father and son work together.  They are reliable and work extremely hard.  I highly recommend them.
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"I don't know which part needs to be repaired. So I bought both toilet water tanks. They came and replaced it but they close the door, I guess they don't want me to see how they repair it. It stopped the leak, but the other part started leaking again after 1 year. But the price is good."

"I received A+ service from Granite Works. I met Bruno Valente, one of the co-owners, on my first visit. He was very friendly and helpful, not pushy like some sales people. The slab I liked the best was marked sold.  In a follow up discussion with Bruno, my brother found out that the sister to that slab was available. Bruno gave it a rating of 11 on a scale of 1 to 10, and he was right.  Bruno held the slab for a few days until I could get there. Purchased it that day, and he held it for 5 months at no charge. Many companies my brother called on my behalf would not hold a slab longer than 30 days.
When my brother was visiting from out of town, they were kind enough to bring it out of storage so that he could see it.  That day, we met Art Rivera who spent considerable time with me us and provided invaluable advice about a new counter I was adding.  He also provided other design suggestions on the backsplash and paint color, which I followed with great results. That was an extra bonus I didn't expect. So, if Art gives you advice, you should definitely take it.
The templater, Glauber (hope this is the correct spelling), was extremely detail oriented and communicated well with my carpenter and his assistant. He made a suggestion for the end cap of the new counter and the handrail behind it that made it a true work of
art.  Gus Valente (co-owner), with assistance from Eduardo (stone cutter), did a great job of deciding what parts of the stone would go where in my kitchen and fireplace.  They have an amazing eye. I was so impressed by their finding parts of the slab in totally different areas that would best connect at the seams. The installers were terrific and that process went very smoothly. I have 2 seams that are barely noticeable.  Their work in the kitchen and my fireplace surround was impeccable.
Granite Works exceeded my expectations, and I'm very picky.  My counters are a work of art.
 

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"The work took longer than anticipated, some due to factors beyond their control (suppliers delivering wrong tiles) but not all (workers not coming everyday or on days when scheduled or working full 8 hours).  They were not always on time, which often wasn't a big deal but the uncertainty was an issue when one of us had to stayed home from work to meet them.  The quality of the products is very high, but the quality of the installation was less so.  We had to have them come back several times to fix issues with the tiles and an electrical issue. They were very responsive and more than willing to keep working until we were completely satisfied, which by the end we were.  At the end, the kitchen looks beautiful and we really enjoy it.  I don't think the issues we had were anything out of the ordinary for a kitchen remodel, and we would consider using them again for future projects."

"After showing Sandy the pics of the broken piece Sandy immediately knows how to fix this problem, and she also warned us beforehand, the end result might not show 100% uniformity with the remaining granite in our kitchen, since no two batches of granite will have the same pattern or texture.  She showed us ArchitectureStones granite inventory, which was huge, and we immediately found what we were looking for.
Next day, Alex came in to see the situation, and suggested that he has to take that piece plus the kitchen sink out in order for ArchitectureStones to cut the granite according to the exact measurements.  After Alex and his crew took this slab out, and brought it to Architecture Stones workshop, Sandy immediately send me comparison pics of the slabs that is nearest to our piece, and we made our choice, all this solely through email communication.  At the appointed date ArchitectureStones came and installed the replacement slab in a matter of one hour, and it looked beautiful.  It is not 100% similar to our original granite, but you hardly recognized it at a glance.  We were so satisfied, and we would definitely recommend this business for your kitchen or bathroom renovation or repair needs.  The whole staff and crew of ArchitectureStones are really professional and dedicated people!
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