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"We first had a virtual call to determine the type of whole house humidifier I would need. We were then given a quote via email. And then one of their professionals came to the house to install it, exactly when they said they would. Everything was very easy and smooth."

"Very professional , honest & accommodating. My Cellino plumber readjusted my cost after realizing the work did not entail what heâ d included in the itemized cost assessment. I was pleased and impressed with his honesty . They were responsive to come out twice after job was completed to assess the problem with item theyâ d installed with no charge ."

"Rick did a FABULOUS job installing a replacement window over my kitchen sink. He very carefully removed all existing trim, installed the window quickly, and reinstalled the trim. He did a great job sealing and caulking everything. He brought all the right tools, cleaned things up as he went along, and left my kitchen looking better than ever. He was early, very friendly, and I will definitely recommend him to friends/family and will hire him for my next project! Price was very reasonable. Great job!!!"

You can always count on Frank's Mr. Plumber to get the job done right the first time.\n\nWe offer 24/7 service to our valued customers, including holidays and weekends, because we believe you deserve to live in comfort at all times. Please let us know how we can assist you with your plumbing needs.

"I was in a bit of a bind with my cooling system. One Hour Heating and Air Conditioning provided exceptional service and took my needs into consideration very well. I would recommend them to anyone who needs help with their heating and cooling!"

"They were on time, very professional, clean up afterwards. I will use them again in spring for another project."

"The price was good and the work was good. They gave the best explanations. They followed up, which was appreciated."

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In a nutshell:

Carpentry:  Excellent

Communications skills: Abysmal.

I joined Angie's list due to work this man had performed at a new neighbor's home a block from us.  She did warn me of "difficulty"  in communicating with him due to a hearing or other issue and all was via e-mail with exception of recent text messages.

First contact was a year ago.  He had several personal health and family issues over this year  which led to his beginning the job  yesterday.  He was to have been here on Monday but ran into an issue of inspector timing on another job so began yesterday morning after he apologized and then said he would be here all day until totally finished on Tuesday. 

He arrived at about 9:30am--all seemed great, things were progressing well. My husband had already had to do some work which was necessary due to recent rain and the inability of Mr. Andrews to come when originally hoped (he was ill)  Mr. Andrews seemed pleased with what had been done and with the materials we had there although my husband had apparently gotten the wrong insulation.  Mr. Andrews spoke to my husband on the phone and I took photos of the opening to more fully explain to my husband what was happening/why the insulation he bought was the wrong kind.  Mr. Andrews did leave for a short while yesterday to get some shims.  I went outside at about 3 pm--curious to see the progress. About half of the work was done, the work area was still set up but he and his son were not there.  I came around to the front of the house to see Mr. Andrews and his son begin driving away.  I walked up to front of yard near the street where they pulled over to the curb.  It was very hot and muggy, Mr. Andrews told me he couldn't work any more that day--was not up to it health wise since he was just very ill for a couple of weeks.  I am an RN and fully understood and told him his health came first. They said they would be back in the morning.   I did think it was odd that they did not make any effort to tell me or text me before they were driving away.  It was a total coincidence that I happened to come out when I did.  It ended up raining about 15 min. later so no harm done. Chalk another one up to poor communication skills.

I had to work today.  My husband had to stay and work from home due to the wood work schedule change.  My husband is a professional engineer.  He is also a very kind gentleman and offered to get some ply wood for Mr. Andrews to stand on in the pachysandra next to the last board to be fixed rather than get his feet stuck in the plants.   Mr.. Andrews COMPLETELY and erroneously accused my husband of not liking him walking in our plants as well as criticizing his work.  I know my husband.  He is NOT AT ALL that kind of person.  I have actually been told in the past that he is actually pretty easy to work with for an engineer. He asks questions because he likes to know the details of how it all works--especially from an expert carpenter.   Mr.. Andrews dropped the board, told my husband he was done and wasn't going to finish the job, he couldn't work with us since my husband didn't like him walking in the plants and he believed my husband was criticizing his work.  My husband tried to tell the man this was not at all the case.  Mr. Andrew's sons were both there and apparently understood the truth  that COMPLETELY was misinterpreted by Mr. Andrews.  

There were other communications issues along the way that caused head scratching.  We thought Mr. Andrews was going to give us a list of needed materials for us to order.  He did not.  He did tell us he was a labor only carpenter.  We did, however originally think after the initial contact that Mr. Andrews would at least let us know what materials he required. We thought we would get a written estimate.  We did not receive anything in writing except what was in our Angie's List e-mails. We chalked that up to our own inexperience and possible misinterpretation of what was said in our in-person original contact with him so very long ago. We trusted him.

Given the rain of the last 3 weeks, Mr. Andrew's recent illness and the gaping hole in the side of the house-my husband did much more work on this project than he wanted or ever expected to .  This included all measurements and figuring out what and where to find the materials needed (the clap board is an unusual width) My husband had to put up sheathing and fix the roof line to protect from the rain. It took hours he doesn't have to spare. The bulk of the clap board wood work was left for Mr. Andrews who had said all was great when he got here yesterday.  If we had not seen Mr. Andrew's work and also had had a deadline of any kind, we would not have had him work for us in the beginning.  I feel we gave him a LOT of slack/understanding given the issues he had and how much time we waited.  

Today, was totally mind boggling!  The man just packed up and left. He apparently can not handle any questions or curiosity  He did come back telling my husband his sons told him to take whatever we decided his work was worth.  The original labor proposal was for $750.00. We furnished/paid for all materials.  Mr. Andrews told my husband the work last board  would be about $50.00..  The final payment was $700. 

Again, we will not have him for anything ever again--given his bizarre reaction to my husband, we are sure he would not come back.  The work he did finish was good.  His communications skills are very poor.

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"Anthony did excellent work, prompt and courteous, went the extra step."

"It went great. The gentleman was available to come by an hour after we spoke. It was a simple job, but we needed someone with the right tools. He came when he said he would, was polite and friendly, and got it fixed in a jiffy! Great price too. Will definitely call on him for future projects."