Get matched with top ducts & vents installers and replacers in Cameron, NC

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"Jason Hogg did an exceptional job installing our new hot water heater. We have an Apollo heating system which largely depends on hot water flowing to HVAC. No water heater =No heat. The tank he replaced had lots of issues many due the last technician who installed it. Between water pressure way to high, Inappropriate ventilation, and several other deep concerns which basically broke down a 5 year old water heater. Jason was excellent at explaining what went wrong and what & why the new heater was need. We now have a bigger tank hooked up correctly! We will be adding better ventilation for the new tank. There were also issues with the older turning handles on our main water shut off that he replaced. I also must add that we had another before technician before Jason who came to service our water heater we requested. He informed us what we needed a technician for the Apollo systems water heater. Problem: quote way to low Jason dealt with our rage over price diff. He was fabulous a"

"The individual arrived sooner than I anticipated which was a pleasant surprise. Repairs were accomplished quicker than I anticipated and was very fair with the price charged. Would strongly recommend Carter HVAC for repairs to your A/C and Heating system."

"This company not only diagnosed the root cause of my problem, they also proactively looked at other potential risks at a system level to avoid sudden sysem failure due to weak points."

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