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"TLDR: I’m very satisfied! I was in the market for a new HVAC system, so I started doing my research. I knew I wanted to spend a little more for a quality system, but the contractor installing and servicing it was more important. Someone can have the best system there is but if it’s not installed correctly there’s going to be problems. I got a few quotes from other contractors and all they did was look at my equipment briefly and give me the quote. Jordan P from Carolina Comfort Air came to my home and conducted an extensive calculation of my HVAC requirements that considered so many variables I lost count. He also noted that my duct work had been poorly installed, was the wrong size in certain spots, and would be inadequate for a new system. Jordan spent several hours at my home explaining everything to my wife and I, answering all our questions, and I felt confident this was the contractor for me. Some would consider the system I purchased to be expensive, but I wanted to ensure I was getting quality equipment and it would be properly installed to provide decades of problem-free performance. Plus, they offer a pretty sweet financing program and a stellar warranty. So I pulled the trigger and went with a full Trane system and to have my duct work fixed/upgraded. Jordan quickly had the job scheduled for the beginning of the following week. It was a very smooth process. When Rodolfo G promptly arrived the morning of the job start day, I could tell this was going to be a professional operation. He was very courteous, knowledgeable, and was more than happy to answer all my questions. His assistants Dean T, Brian S, Jeremy F and the electrician Jerry H were equally as professional in their demeanor and job performance. It was very hot both days and even hotter up in the attic, but these men busted their a**** to ensure I got the best service. Rodolfo made it a point to keep me informed on the progress of the install and briefed me before departing each day. Jordan A and Jordan P also stopped by at separate times to check on the progress and were kind enough to answer a few other questions I had. My wife and I were very impressed with how well everything went. Once the team had finished the install, Rodolfo gave me a few final notes on what they had done, showed me how to use my new Trane Smart Thermostats, answered a few more questions and they departed. I’m definitely a stickler for detail so I climbed up in the attic to see how it compared to what was up there before. I was blown away! The level of detail and quality of work was night and day better compared to the old system. The Trane air handler looks perfectly installed, all the way down to tape-labels to identify what each wire does, and the duct work was definitely overhauled and upgraded. Even my wife, who doesn’t know anything about HVAC stuff, said “WOW that looks awesome!” when she poked her head up there. And to top it off, the whole area was very clean. No leftover parts or trash from the previous system or from the installation of the new system. I could tell they took care in cleaning up after they were finished. Most folks who have had HVAC work done and actually look in their attic afterwards know this is uncommon. The outside heat pump unit was also professionally installed. Rodolfo replaced the old pad that the unit sits on and took the time to level-out the ground underneath to ensure everything was flat. The wiring and coolant piping installation looks very professional too and I can tell Rodolfo is a true master of his craft. Overall this was a very pleasurable experience. The whole team made everything very easy. I’m very happy with Carolina Comfort Air as a contractor and the quality of products and services they provide. I will be signing up for their maintenance program to ensure my equipment stays in good working order and provides me with many years of worry-free cooling and heating. I highly recommend this company to anyone in the market for HVAC services."

"Maynor replaced one of our AC units. This installation by Sergio, Austin, and Marcus was done quickly, efficiently, and professionally. I highly recommend Maynor for their service."

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"In summary: They were - Friendly - Accommodating - Error prone, both in installation and in documentation. - Willing to work until they finally got issues fully resolved. More detail below: Eventually, with enough effort on my part, I think I got a good installation with an accurate invoice. I believe that they were interested in providing a good installation. But there were many errors along the way which only I caught so that they could be corrected, both with the installation and the invoice. They were extremely friendly and easy to work with. I, like many engineers, research systems like these before starting the quoting process. So I knew enough to know many of the items to watch for to ensure a quality installation. For instance, when their technician came out to do the quote, I asked if the following things would be done: 1) Flush the existing coolant lines to clean them out, 2) Check the CFM (cubic feet per minute of airflow), and 3) When brazing the copper supply lines, would they flood them internally with nitrogen to eliminate oxidation, which can cause reliability problems years later. The answer to all three of these was yes. However, at installation, 1) They did not flush the coolant lines. Later they told me that Carrier advises against it, which is fine. But why their technician say that they would do it? 2) They did not check the CFM, until after a couple of later requests from me to do it on a return visit. 3) Their technicians did not plan on brazing with nitrogen even though they had a tank of nitrogen with them. They said that they didn’t even know how to do a complete nitrogen braze, which means that they had been installing HVAC systems without doing it for years. I wonder about the reliability of those other installations. Eventually, another technician with more training arrived and showed them how to do it. In addition, during the installation, they did not level the compressor correctly until I pointed it out to them. They later fixed this. The first thermostat they installed was a nice one, but it was wired incorrectly. I found this and reported it to them. Also, it was the wrong type. It did not have a way to activate the HVAC’s special feature to reduce humidity beyond that which a typical system does. I paid quite a bit more for a system which had this feature, but unless I had noticed this, I never would have gotten it. They came out and replaced the thermostat with another thermostat with the humidity control feature. But for whatever reason, when it thought it was time to reduce the humidity, it just turned on the blower, which does nothing to reduce humidity. I found that neither of the first two thermostats was the more expensive one which Carrier recommended as part of the installation. I reported this to them, and they then came out to install the third thermostat which finally got things working right. They did not charge me anything for the more expensive thermostat. It took 5 different invoices from them before I got one which had no errors in it. Problems included: no factory rebate included, factory rebate added, rather than subtracted from price, wrong equipment listed, and wrong serial numbers. I caught all of these problems and had them fixed. They also found that they had to change the thermostat model on one of the revisions of the invoice. This worked to my benefit as the changed thermostat model increased my factory rebate considerably. Finally, after paying them, they did not send out a receipt showing that I had paid them, even though I was told that I would get one by email. After not getting it, they simply took the final invoice, and hand-wrote on it that it was paid, the amount, the date, and the name of the person who wrote this by hand. They scanned it and emailed it to me. When I asked if there was not a more formal receipt, they said that this is all they supply for those who ask for payment documentation. Again, I think their heart was in the right place. When there was an error found, they did everything they could to make it right. But it was generally me, not them, who found the errors. I am not an HVAC expert, but still found the issues. They were generally quite friendly to work with."

"Drake and Patrick did an awesome job servicing my HVAC on one of the hottest days on record. Prompt, professional and super kind. Recommend Parker and Company to anyone in need of repairs and/or maintenance."

"Wanders and his team were prompt and did a fantastic job. Their quote was accurate and very competitive. Best of all the entire process to replace my old HVAC system took less than a week from quote to install. I highly recommend them."

"Fantastic. He located the issue with washer but due to the age and availability of parts recommended our $ we’re better spent replacing it. A lot of folks would just take your $ and not care it was a waste of money. Also dryer issue had to do with the vent. Got me in touch with an expert to do the cleaning. Very knowledgeable, very fair and professional but best that it is obvious he take pride in his work and really has his customers best interest in mind. Will call him for all of my repair needs!"

"Removed old hot water tank and replaced it with a tankless hot water heater. Work was done in crawl space with less than six feet height available in work area. All done in a few hours last September. It's now the following August (11 months or so later). Everything seems to be working okay. Workmen were polite, professional, timely, focused on the job, carried away all the old parts and cleaned up well---we were quite pleased with the whole process."

"This year, in 2020, I decided to try Blantons Air, Plumbing, and Electric again. I am glad I did. In May, my house suffered a lightning strike and power surge during a storm with a lot of wind, and the power surge and lightning wiped out my whole electrical and HVAC system and blew out fixtures. Once I approved their estimate and got on their schedule, Blantons was able to get my whole electrical system and HVAC system replaced in six business days of work at my house. Blantons Air, Plumbing, and Electric also made sure that my house passed its City electrical inspection, mechanical HVAC inspection, and electrical for HVAC inspection. Blantons even replaced the fixtures that were blown out by the power surge. Blantons worked well with my insurance company and my tenants and me and provided me documentation that was needed. I would like to especially thank electrician Rodriguez M and all team members at Blantons for their work in getting my house working well again."

Tower Heating Air, and Plumbing is a licensed HVAC/Plumbing company based in Garner NC serving the Raleigh Triangle Areas. We specialize in single family and multi-family HVAC and Plumbing maintenance, repairs, installations, and replacements. Powered by Chill Brothers LLC, Tower has expanded bandwidth, via sister companies, to provide enhanced service efficiency. With an accumulated experience extending well beyond 100 years, we can manage any situation you are faced with. In short, we Tower above the rest!