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"Inspection performed and recommended replacement. HVAC / Furnace removed and replaced."

"We hired CoolRay, about 10 years ago in another home, and had exceptional service. Needing and trusting only CoolRay, we scheduled for a looksy for our current home and found that the coils and condensers were shot (only 7 yrs young). We went ahead and purchased new units, they installed next day with AWESOME techs, and all is perfect. I have recommended them to friends, also having exceptional service, and will continue to. Call Joshua B. (770) 421-8400. °Great custy service °the Install techs were respectful of our home, professional and friendly, really cared about what they were doing, and I loved their laughs? °the Product was changed last minute, but they stand behind them for replacement, servicing, exchanges which are included in our contract. (They will service twice a year to make sure everything is running perfectly or make it perfect) °Overall, I highly recommend them!"

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"Starting with my salesman Stan, who was extremely knowledgeable and patient through an easy installation and then my plumbing Overview by Blake who was extremely thorough it has been great working with this company. Blake even noticed that my recent water heater installation by another company was not up to code so I had to call them to come back. He even went so far as to email me information that I could share with the other company to make sure they change the errors. Whether you need AC or plumbing this is a great company."

"We had a full HVAC system replacement for both floors of our home, and we are truly grateful for the service we received from Weather Masters. From the beginning, the owner was understanding of our situation and worked with us on the pricing in a way that no other company was willing to do. He adjusted the cost significantly — almost as if we were paying cash — which meant so much to our family during a stressful time. The installation was done professionally and efficiently, and the team was respectful and organized throughout the entire process. It’s rare to find a company that combines professionalism with genuine care for their customers. We truly appreciate Weather Masters and highly recommend them. Thank you again for helping our family."

"My water heater was replaces, Scott replace a part in my showerhead in the master bath he also unclog a toilet .I have not seen great service like this in years. Most company now day’s don’t give good customer service.. most companies just want the money but won’t provide that service well. Senior plumber technician Scott, was very respectful explain every detail of the job to me check everything after, very polite I cannot say enough about him like I said. He represents his company well… Great job Scott thank you so much"

"they change the overhead light in our kitchen and put up beautiful track lighting from Lowes, lights over our island and changed the outdoor lights. David and his brother were very prompt and on time to the initial appointment. They communicated with us and understood what we needed and made recommendations. David worked around our schedule. On the day of the installation they showed on time. and did an excellent job. I would recommend them. They will be doing all the electrical jobs in our home. Very nice young men very reasonable rates."

"Quinton came out for preventative maintenance for my HVAC system. He was very professional and thorough. I would highly recommend Quinton and Jones Climate Control."

"We selected LServices for our duct cleaning job because of the good reviews.The day of service the 2 technicians showed up on time, they did a good job at cleaning the ducts. I recommend them"

"Top notch company - installed our new AC/Heating units two years ago. I was a bit pricey, but has performed flawlessly. Subsequent service calls have been reasonable and professional. Highly recommend."