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"STAY AWAY. Numerous issues and they will cost you more money without you knowing it. I just found out that I was on a **DO NOT SERVICE** list (after all the grief they have given me.) I am ticked off. Here is a summary due to the character limit: 1. They installed a faulty HTP tankless hybrid water heater. I argued with them for what I think was a good year before a HTP tech finally determined that I was right. Replaced it with a Rinnai RUR199in. 2. They took (stole) my oval ductwork and replaced it. I was fine with the replacement. I looked the other way but it was expensive and they never asked - they just hauled it away. Most homeowners probably do not realize how expensive and unusual that oval ductwork is. I could have even recycled it at a profit. 3. I recommended them to a neighbor only to find cops all over their home one day. Their plumber stole their special needs kids controlled medications after having them go into other rooms to turn on and off the faucets. I just chalked it up to a bad apple. 4. HUGE ROOKIE mistake. They short-cycled the new air handler. Vent was right next to the main return (2in. away.) Unecessary wear and tear, high electric and gas usage, and discomfort. Whatever was coming out was immediately suck back in. Unfortunately I did not realize this until a couple years later. 5. HUGE ROOKIE mistake. They never installed the 2-stage wiring. See directly above. Look it up. HUGE discrepancies in temperatures and sky high bills. Premature wear and tear. I wrote Freddy Jr. about this which might be the reason why I am on their list. But still, that is their job to get it right and not mine. Most people would have no clue for the life of their system. 6. They did not hook up the high-limit kill switch/float on the condensation pump which led to a flood and destroyed antiques. I hooked it up in less than 10 minutes. 7. I was told one day that the original manger was fired because he was skimming clients from the company. 8. There is no check valve on the recirculation line which they installed on the new tankless they replaced. I believe it is code and now I have to hire someone else ([business name removed]) to fix their screwup which likely killed my internal recirculation pump. Again, unecessary wear and tear along with high energy bills. I was willing to look the other way on so many things but the truth is they get away with this because most homeowners do not know any better. In other cases, I figured that no one is perfect and we all make mistakes. But then to find out that I was blacklisted a few years later because I called them out on their BS after I needed their help yesterday? The only thing I can think is that I ended up costing them more money on things they should have done properly in the first place. It is a company that needs better oversight and apparently has awful management. I am not bragging but I have an advanced engineeering background creating petroleum engineering training material for big oil (aka plumbing on steroids--makes this look like childs play), programming, developing systems for hydroponics, working with heat and waste recovery systems, fixing combustion engines, and building computers for over 20 years. My point is that I noticed a lot of things that most people would overlook because I know how many things work. I called them out and that is the only explanation as to why I could have been blacklisted. But do yourself a favor and go with [business name removed] or [business name removed] instead. It is not to say that others cannot screw up, but this is my experience with them and the straw that broke the camels back. Mention that you read this here and thank you. Perhaps the next company will not mess you up under the guise/protection of teamsters and protectionist unions that overcharge with ridiculous licensing requirements that ends up meani..."

"Terrible customer service He created giant messes and lied to me on multiple occasions. I will say anything to get the project and not actually answer questions. When they came to give the quote, I asked them where they would put the heat pump and I said behind the house, but when they went to install it, it would not fit behind the house according to code. I constantly had to hound them to finish the job. They started in the spring, and then they did not finish until the winter, after saying they could start in 2 weeks. They left me without heat on below-freezing days because they were not finished. They did not honor parts of the contract. charged for service even though the contract says it is free for 3 years. They tried to charge me for things they did not install(humidifier). Installed the ventilation system over some sill rot. I left gaping holes in my home for months. I had to hound them every step of the way to get them to do the next part of the project. They were replacing propane and oil with gas and did not tell me I had to remove the propane to do so, and then the town would not permit their work and I had to pay out of pocket for more conversions. I had to hound them to get permits, including an oil tank removal permit, which they never pulled and I still do not have! The end result was an expensive system that I think is misconfigured and ill-fitting for my home (it does not remove humidity properly). If you would like to do the project management yourself, hire this company. That said, there was one very nice technician, but I would not have them install anything."

"Luis M. came to fix a furnace humidifier. He arrived on time and was very professional and knowledgeable about the equipment. He was able to quickly determine the issue and repair the underlying problem. Very pleased with his service and time he spent to explain the issues and operation of the unit."

"Curtis Dale fixed an issue with my hot water heater exhaust fast and economically. Excellent communicator. While he was here for a quick fix I asked him to quote me an estimate for an entire boiler system, he ended up being a very fair price and recommended an excellent product, and we eventually hired him for that job too."

"The owner Eric was very responsive. He came over to measure and give me a quote very quickly and was able to have the work done the next morning. Kyle and Charlie that did the work did a good job, were professional, did clean work. They did a good job helping me understand the process."

"We're so glad that we went with Hancock for the job! It's been wonderful to be able to stretch out into the new space. Bedtime for the kids has been going so much better now that they have their own rooms and we love how the rest of the spaces turned out. We've very much appreciated the consideration that Darrell, Kevin, and the team have had with helping to accommodate the family living in half of the house while the project was going on. That was really the only way that we could have afforded the project. I'm definitely still amazed that it was able to be done in the short span of time. Even our dog is in love with her expanded domain. Throughout our addition process, we've been really pleased with the progress, the flexibility, and the quality of work that the whole Hancock team provided in working with us, with our architect, and with our structural engineer. We would not hesitate to recommend Darrell and Hancock to anyone else who is considering a project in the area. We've had several folks in the neighborhood on their daily walks stop by with positive comments and admiring the progress or let us know that they were also going to embark on a project with Darrell given how great it's turned out at our house and how quickly the project was able to get completed. We love the results and have been using all of the new space already! Thank you to Hancock Building Associates for making everything work out!"

"This is my 2nd review of ABW regarding renovation of my master bathroom (1st review was for family/guest bathroom). MY DREAMS HAVE COME TRUE THANKS TO THE AMAZING TEAM AT ABW!!! If you want a truly customized bathroom renovation by a reliable and dedicated team offering reasonable prices, look no further!!! The photos speak for themselves in showing the excellence of their craftsmanship. I have been told by family and friends this is the most beautiful bathroom they've ever seen! 100% RECOMMEND ABW!!!!!"

"Amazing! Punctual and very clean. So happy with our basement remodel!"

"Good job done."