Get matched with top water treatment & purification system repair or service pros in Chatham, VA

"This is probably the best and most responsive service provider I have ever dealt with in Charlottesville.  I have dealt with other plumping issues (leaking washer hookups; burned out hot water heater; septic pumping) and have gone with different providers for each.  Roto-rooter was by far the easiest to get a hold of and fastest to ever make it to my place (and it was after hours!).  We noticed water backing up from the basement floor drain and called the main office at ~6:00pm.  The office picked up right away and contacted a technician and he called me back within 10 mins to give me an ETA as he was stuck in traffic.  Even with the traffic he was at our place and looking at the problem by 6:45pm!  I was floored!  I've never had such fast service!  
Buzz, the technician, was super helpful and personable.  He explained what he was going to do and his problem solving process and the different outcomes that were possible.  He also provided approximate cost estimates for the different scenarios that could be causing our problem.  It was very clear and informative, I feel much better prepared for the next time we have problems.
That first night Buzz attempted to find the clog with a camera (which my 5yo son got a total kick out of), but it made it all the way to the tank without finding it.  Which meant he was going to have to dig up the access hatch to look inside the tank.  Unfortunately, it was dark by then so he marked it off and had to come back the next day.  He felt so bad about not being able to fix the problem that night and was super apologetic.  He was just the friendliest guy.
Anyways, the next day Buzz dug up the hatch and pulled out a big old ball of roots that was blocking up the drain!  Fixed!  Maybe it was because he did such a great job explaining all the potential costs that when he rung up the final price we were delighted that it was so low!  Only 300 and change - we were really expecting about $600+ for the work he did.  I feel that Buzz gave us a really good deal - I think because he felt so bad about not being able to help us that first night.  :)  A+ for Buzz.
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Fully insured 20 years of experience in plumbing. We specialize in Residential Plumbing Services, and we understand what needs to be done to get the job done right. We are locally owned and operated and look forward to working with you. Give us a call or click for an estimate today!

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n\n

"Everyone I dealt with from the receptionist to the sales manager and installers were professional, friendly, & helpful. Our water softening system was installed within days of our purchase and has worked beautifully. We had some other work done in the area where the water softening system is and when they had to temporarily move the brine tank, they twisted the float, causing it to malfunction. When we discovered it and called Kinetico, they were here the same day to fix it. Not only did they sell their product for a good price, they provide great customer service after the sale. I highly recommend them."

"Excellent work. Great interaction with Shane. Would recommend to others. Additionally great water softening & RO technology by Kinetico."

"Gary, was very helpful and pointed me on the right direction after I had discussed my concerns. Had he been able to help me I would have gladly hired him. My system ended up being under warranty and he suggested I contact the manufacture as to not void my warranty."

"Don,t count on CHW for emergency repairs; water heater problem...3 days before anyone could come out...contacted my own service... no reimbursement from CHW. Otherwise wait time is usually 3 to 7 days for assessment then more time for actual work. The repair services have done exceptional work. One service was rescheduled 3 times by company for assessment only.. took another 2 weeks for parts and repair. Another company made instant assessment and repair. Usually $65 for service fee. AC system was replaced with a known brand, but I still had out of pocket expenses of which I was notified ($650). Lousy call center outside US...scripted. Very frustrating trying to explain issues and understanding replies. Companies hired by CHW did exceptional work. No complaints other than scheduling. Will investigate other companies when contract expires."

"It went well. Timely service at a reasonable price."

"The plumber was very knowledgeable and informative. Kept appointments very timely. Excellent diagnostic skills. Repairs to a water system that was damaged by a freeze were quick and efficient."

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