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"Good people attending to all the details and doing a geat job. Everyone from office staff, project managers and line workers were so supportive and working towards solving the problems and getting our house back into shape after the water damage. Great team -- highly recommended."

"well planned project, completed on time and on budget."

"Good job cleaning air duct and Dryer Vent. Discovered items in air ducts that previous workers did not find."

"Horrible communication. Delayed work for months which cost us a lot of money. Brandon and Detailed by Design are not upfront about costs and their ability to complete projects on time. We met with the owner Brandon to address all the issues and finally agreed to a resolution which would have still been a loss to us however he reneged at the last minute and did not pay to replace the old furnace he tried to pass off as new. If you choose to use this business, check all receipts on "new" appliances they say they installed. We reported this business to the Department of Labor because of the shoddy work in installing the furnace and because the furnace was old when we paid for a new furnace. The dept of labor confirmed they were not licensed to install the furnace. We paid for a new furnace ourselves and a licensed contractor to install it. Overall a lot of issues and an absolute nightmare. We are still working on recouping some of our costs from this business."

"Our experience with Nic at Arko was top notch. He was personable, friendly and listened to what we wanted to have completed on our project. Throughout the project, he communicated well and often. Overall, we are satisfied with the final outcome of our roof being redone. The 5 stars is for Nic, I wish I could rate different aspects of our experience differently. For the crew, I'd probably give 2 to 3 stars. They laid tarps out around our house and garage, however it was windy that day and they didn't weigh them down, so they blew around and a lot of tear-off material ended up in our landscaping rock, which goes all around the house. We picked up over 200 nails when they were all done with their cleanup, which included using a leaf blower to blow off patio and driveway and blew the nails and slate into the rock, which pretty much buried the nails in the rocks since the rocks were blown around as well. When we called Nic about this, he sent Wyatt to come out with a magnet and was very thorough in the grass areas around house and found quite a few more nails. He was also very polite and friendly. In the past months since the work has been completed, we are still finding random nails and I'm sure we will find more over the years as the rocks shift. Another issue we had was when the crew was loading the shingle packs onto the roof, they were dropping them from waist level, rather then bending and setting them down. I understand they are heavy, but we now have squeaks in our house where we didn't before. It shook and rattled the house like they were going to come through the roof. We brought our concerns to Nic and he was going to relay them to the correct people. I hope its been addressed and future customers won't have the same problems. A few days after roof was done, we had a very hard rain with wind. There was some water in our garage by our furnace. Nic came out the same day and spent a large amount of time trying to figure out where it had come from. He was very thorough and took lots of pictures, went in attic of garage and on the roof. We determined it was from the wind blowing the rain sideways and through the exhaust pipe. It hasn't happened since so I am comfortable with that determination."

"The chimney was installed improperly. They put it through my roof instead of out the side of my home. When we have heavy rain, water comes down my chimney and floods my basement. I have complained about this since it started happening. Two years ago they sent out two guys who claimed that the water was coming from not having gutters. So they had a company install gutters. Wrong...only two downspouts in the back of my home only. None in the front, so they overflow when it rains. I told them that the gutters did not solve the problem of my basement flooding ..they told me that they will not fix the situation. Dan Roberts actually hung up on me. I contacted my representative, and he told me to report them, which I will be doing. This has been going on since 2012. Also, they are extremely condescending and disrespectful, as are their vendors. I also talked to the company who installed the furnace and now they are not returning my calls. Centraire is the heating company that installed the furnace. Sustainable Resources gets government money, but should not be in operation."