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"Very professional. Came and assessed the issue. Ordered a part. Told me I didn’t have to pay until the job was done. Just for the visit. I told him I’d pay in whole so my son could oversee the repair. I received a call confirming and within 2 days it was repaired!"

"In summary: They were - Friendly - Accommodating - Error prone, both in installation and in documentation. - Willing to work until they finally got issues fully resolved. More detail below: Eventually, with enough effort on my part, I think I got a good installation with an accurate invoice. I believe that they were interested in providing a good installation. But there were many errors along the way which only I caught so that they could be corrected, both with the installation and the invoice. They were extremely friendly and easy to work with. I, like many engineers, research systems like these before starting the quoting process. So I knew enough to know many of the items to watch for to ensure a quality installation. For instance, when their technician came out to do the quote, I asked if the following things would be done: 1) Flush the existing coolant lines to clean them out, 2) Check the CFM (cubic feet per minute of airflow), and 3) When brazing the copper supply lines, would they flood them internally with nitrogen to eliminate oxidation, which can cause reliability problems years later. The answer to all three of these was yes. However, at installation, 1) They did not flush the coolant lines. Later they told me that Carrier advises against it, which is fine. But why their technician say that they would do it? 2) They did not check the CFM, until after a couple of later requests from me to do it on a return visit. 3) Their technicians did not plan on brazing with nitrogen even though they had a tank of nitrogen with them. They said that they didn’t even know how to do a complete nitrogen braze, which means that they had been installing HVAC systems without doing it for years. I wonder about the reliability of those other installations. Eventually, another technician with more training arrived and showed them how to do it. In addition, during the installation, they did not level the compressor correctly until I pointed it out to them. They later fixed this. The first thermostat they installed was a nice one, but it was wired incorrectly. I found this and reported it to them. Also, it was the wrong type. It did not have a way to activate the HVAC’s special feature to reduce humidity beyond that which a typical system does. I paid quite a bit more for a system which had this feature, but unless I had noticed this, I never would have gotten it. They came out and replaced the thermostat with another thermostat with the humidity control feature. But for whatever reason, when it thought it was time to reduce the humidity, it just turned on the blower, which does nothing to reduce humidity. I found that neither of the first two thermostats was the more expensive one which Carrier recommended as part of the installation. I reported this to them, and they then came out to install the third thermostat which finally got things working right. They did not charge me anything for the more expensive thermostat. It took 5 different invoices from them before I got one which had no errors in it. Problems included: no factory rebate included, factory rebate added, rather than subtracted from price, wrong equipment listed, and wrong serial numbers. I caught all of these problems and had them fixed. They also found that they had to change the thermostat model on one of the revisions of the invoice. This worked to my benefit as the changed thermostat model increased my factory rebate considerably. Finally, after paying them, they did not send out a receipt showing that I had paid them, even though I was told that I would get one by email. After not getting it, they simply took the final invoice, and hand-wrote on it that it was paid, the amount, the date, and the name of the person who wrote this by hand. They scanned it and emailed it to me. When I asked if there was not a more formal receipt, they said that this is all they supply for those who ask for payment documentation. Again, I think their heart was in the right place. When there was an error found, they did everything they could to make it right. But it was generally me, not them, who found the errors. I am not an HVAC expert, but still found the issues. They were generally quite friendly to work with."

I’m the owner of Aznag Pro Heating & Cooling LLC, a licensed and insured HVAC company serving Raleigh and the Triangle. I specialize in residential service, diagnostics, and installations, and I focus on reliable repairs, clear communication, and high-quality work.

Since 1999, Carolina Air, Inc. Heating, Cooling & Plumbing has been providing expert service and repair for heating, cooling, and plumbing systems throughout Moore County and the surrounding areas. By combining our decades of experience with a commitment to quality and attention to detail, we ensure every job is done right the first time. From HVAC to plumbing, we're here to provide reliable, comprehensive service

Hvac

"Estimate was quickly provided and job was done within estimate range. Installers were very knowledgeable and had quite a bit of experience with whole-home systems. They arrived on time and took the necessary time to do the install the correct way. Would highly recommend."

"Service Technician Derrick S. Of Carolina Comfort Air, Inc was exceptional in all aspect of service(s) such as: mannerisms, arrived on time, gave detail descriptions of all tasks performed, and had conversation about enhancements CCA offer to customers. Would definitely recommend Carolina Comfort Air, Inc to other. Have CCA for several years and will continue to do so. Very, very satisfied with work performed."

"Overall experience was excellent.  We noticed that the air conditioning / cooling of our old HVAC system wasn't working when we first turned it on this year.  The serviceman from Alpine determined that the refrigerant fill valve was leaking, and provided an estimate to replace the valve and the refrigerant.  Since the leak had completely drained the system (it used R-22 which costs over $100 / pound), the repair was going to cost $1500 - of an old unit.  It was recommended that we consider replacing the HVAC unit.  The salesperson we met with was thorough and knowledgeable, and presented us a range of options to consider. He did steer us away from lower quality units to several higher quality options (all made by Amana), and we elected to go with a mid-range system.  The installation was performed over 1.5 days by 2 technicians (the furnace is in the basement), and the technicians were prompt, courteous, thorough and complete. I had pretty minimal cleanup to do after they had completed the job.  System is working beautifully at the 2 month mark. I would recommend them highly for their efficient service and knowledgeable advice."

"Chase & Eric were incredible! They installed a Generac entire home generator. Their speed, quality of work, and professionalism were incredible. They patiently explained how everything worked. They went above and beyond. I highly recommend CMC and their team."

"I've used Adam before and would recommend him again. He explained everything clearly and showed me the problem - mold build up on unit in crawl space."