
Serving Elk-creek, CA and surrounding areas
Approved (Corporate)
In business since 1989
Free estimates
Emergency services offered
"After having my a/c unit looked at my service guy said it would need some work but the unit was 18 years old. He told me they had some good deals going so I took at look. He sold me a Lennox Air Flow unit and an updated larger return to get my system up to speed. They installed the unit and return on the following Wed and when I got home that evening and took at look at it to my surprise it was a different unit than the one I purchased, a Rheem not a Lennox. I called the company to see what was going on and was told the install manager would return my call, he never did. I called again and finally got the install manager and he told me the unit they sold me was too big for the area I had so they upgraded me to this unit. He said he would email me the dimensions and the paperwork for the new unit, he never did. At this point I am thinking I just got screwed and they are hiding something. I called the company again and the reception girl told me someone would call me back, they never did. I gave it one last try before calling my lawyer and asked for the company manager, I was told he wasn't in yet and that he would call me back. This time I did get a call and he really couldn't tell me why but said the unit they put in was a better unit and he would find out what happened. He emailed me back and explained the situation and I was satisfied with his explanation, but it was not what the install manager had told me. All in all the service people they have on the a/c side are great but the office people are a little sketchy. The unit works great but I really had to jump through a lot of hoops to get satisfaction and at the price I paid I should not have had to. A simple phone call from them telling me the problem would have averted any concerns, but like the several calls I made to them, I never got a call. I probably wouldn't use them again but I am kind of tied to them for taking care of my new unit under the warranty."






































