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"Reasonable price great work friendly and very clean staff"

"where do i start .. from a good company being honorable 7 years ago to a shady sketchy company... called the owner RAY recently as my minisplit crashed and died asked if he could come and replace it if i got a new one he said yes he would schedual it ... in conversation all they were to do was replace inside unit outside unit and recharge and be gone/done.. they showed up LATE they chose on their own to rip out the entire system and rewire it leaving holes in the siding that was not discussed (meanwhile i was here on site and so was family member that could call me and facetime if there was a concern) they route the drain line over a casement window as opposed to running it to the drain that was there so now i have possibly water damage issues called the owner he said they told him i told them what to do which was NOT the case (on video) they left a wire hanging out exposed to elements for no reason at all the owner comes by a few days later to 'fix' the issue says not fixing it "