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"Harris could have cared less about client service. We were just a number. And when they knew we would never stay with them, they were rude and refunded nothing. "

"They were great"

"Eighteen months ago they put in a full new system (gas furnace, air handler, AC) a total cost of over $11,000. Now, I am selling my house, and the buyer inspectors found the wrong gauge electrical wire was run from the electric panel to the AC unit. It could be a fire hazard and needs to be corrected. Today they came to my house to check the work and agreed it is the wrong gauge wiring that was used and left saying they would come back tomorrow and replace it. Two hours later they called me and said they reviewed the paperwork and said since they reused the wire from the previous unit even though they should not have it there, It will be close to a $500 charge to run the correct wire. So just to know that is their a version of standing behind their work."

"Photo of Hutchinson - Air Conditioning, Plumbing & Heating Hutchinson - Air Conditioning, Plumbing & Heating Hutchinson installed my high efficiency furnace, a/c unit and hot water heater about 10 years ago. i have had an annual service contract with them since then. They come out every 6 months for routine checks so no other company has touched the equipment since it was installed. at the last service check a few weeks ago the technician told me that the seal around the flue pipe wasn't proper and it was leaking. he showed me a picture of a red sealant around the joint that was pvc pipe. he quoted me a price of $500 to repair it that i agreed to. it took him about 20 minutes to replace a 6 inch piece of pvc pipe. over the next week the amount that i paid wasn't sitting right with me for what had to be done especially since Hutchinson had done the install and therefore they didn't do it right the first time. I called them last week and explained all of the above and asked for a call back that never happened. from dealing with them thru the years i think their techs are incentivized to sell products or expensive repairs. they tried many times to install an ultraviolet air cleaner even though i already have a carrier air cleaner. They are Hutchinson in name only. I looked them up and they are owned by a private equity company that seems to specialize in buying family owned plumbing and hvac businesses. So buyer beware before you let them in your house. as for the hot water install the young plumber used a piece of scrap pipe for the hot water return. fortunately i went to the basement a few hours later and it was leaking because it wasn't soldered correctly. I turned off the water supply and the on call experienced plumber had to come out that evening and redo it and took back the scrap pipe to show his supervisor. other issues with Hutchinson include the time one of their technicians foot went through the attic floor and put a hole in the 2nd floor ceiling. Accidents happen and i was glad he wasn't injured. i contacted Hutchinson and they agreed to cover the cost of the repair. I got a quote and sent it to them and they approved it and i paid the contractor to do it. The problem was getting them to pay me back. They are strictly COD when they come out, but it took many many calls to get them to pay me. Either they were in a meeting or gone for the day and even thought i left messages it took at least 6 or more tries to get them to pay me when they realized i wasn't going away. then there was the issue with the pressure booster we have for our sprinkler system. it started to leak and was still under warranty. Hutchinson took it out and said they would take care of sending it back to the company for a replacement. I called a few times over the next several months and couldn't get an answer as to the status of the replacement. as a result i couldn't open my sprinkler system for the season and the plants and grass were not looking good. Finally i called the Slimer company myself to check on the status and Hutchinson had never sent it back to them. After that both Slimer and myself had to make multiple calls to Hutchinson to find out where it was. In the meantime the Slimer company was kind enough to send out a replacement."

"Company is way to expensive and the work was not mediocre. They use GoodLeap for financing, and they rip you off with that contract as well. Stay away!"

"Stellar service from a company with a well-earned reputation for solid workmanship. These guys are the real deal. Ramon was exceptionally knowledgeable and spent a great deal of time explaining what needed to be done. Once I signed the contract, everything happened at lightening speed. The servicemen showed up on time, were careful to not damage the doors, walls, or hardwood floors when they hauled in the new gas boiler and water heater, and left the basement in spotless condition. After I sold the oil stored in my old oil tank, Horizon was out the very next day to cut up the tank, clean the inside of it, and haul it onto the driveway for inspection. Not a single drop of oil was spilled. They are that meticulous about their work. A shout out not only to the remarkably zenlike Ramon, but also to Robert, who patiently and respectfully dealt with an unnecessarily finicky inspector."

"AVIOD at ALL cost !!!! Jake is a fraud he delayed my entire project by three months. he was hired to make plans for project and give us kid drawings with pencils and crayons with all stains on them. delayed our project for over 3 months in over 20k in damages . and this man is nasty just takes money and hangs up . the city inspectora even laughed when we submitted his plans . This company is nowhere near professional and all they do is steal money . stay far away !!!!!! If anyone wants to join my lawsuit contact 848-248-6834"

"The team were professional to the teeth, nice and communicative. I couldn't ask anymore for my furnace fixing!"

"My wall gas heater one day just went out. I called several companies and was told they didn’t service that type of heater. One company gave me the number for Angi. The guys with Whitestone came immediately and suggested I replace it because the problem was the pilot. I bought a new heater and they installed it in just a couple of days later. I feel that they were very knowledgeable, diligent and pleasant. It’s working great."

"Excellent, very good. They are professional and reliable."