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"Pronto has been servicing my furnace and AC for several years. When it was time to replace, l knew who I was going to call. Working with Pronto on the replacement was an excellent experience. From Jack in Sales, to Darren and Kevin who led the installation everything went well. Final inspection was completed today. Both the mechanical and electrical inspectors commented on the great job."

"Great plumbing expert that came out the next day and got the project up and running."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"We were unaware of an extra-large build-up of lint in our dryer.  The lint eventually caught fire and we had a small fire inside our dryer.  Fortunately, the fire did not spread and nothing was damaged except for the dryer.  We called SOS to see if the dryer could be repaired -- we were thinking it would need to be replaced.  The technician came out, inspected the dryer and told us it could definitely be salvaged.  We were thrilled.  He worked on the dryer immediately, but had to schedule the vent cleaning a few days later.  However, we were not charged until the vent cleaning was completed.  SOS provided me with one of the best experiences I have had with a repair company.  I was thrilled with the end result!"

"It is always so nice to come home to a clean house after a long day at work.  Especially when I didn't have to clean it.  I like that I can communicate with them via text or email.  My dogs really like them.  When I get home they always leave a card behind.  They are friendly and helpful.  I was nervous about hiring someone because we are not clean or neat people.  So I sucked it up and got over the embarrassment and I'm so glad I did.  They put me at ease from the first appointment.
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"It went great! Very knowledgeable and provided me with great options for replacing my 17 yr old AC, 40yr old furnace and old water heater. We chose to install a tankless water heater and love it! They have stood behind there work and were quickly available when an inspector had some questions."

"I am providing an update to this review. I received a call from companies owner and was patient to hear what I have to say. Explained in details in their billing practice and apologized for scheduling discrepancies. He also refunded $200. That was a grand gesture made to correct previous overcharge and I appreciated that very much. I thought I should take time and provide this feed back and revert my review for excellent responsiveness and work. My experience with Hoffman Cooling & Heating was a disaster from start to end. I called them on Friday morning, I received a call back at noon scheduling me for Saturday with $89 initial visitation price. I waited Saturday till 2:30 and called them to see why no one showed up. I was told there is nothing on their schedule but they can set one up but it be $129 cause its Saturday. I somehow convinced them about how I scheduled it previous day and quoted price of $89. Thankfully they obliged to send a repair person for that agreed price. He (Joe) showed up and replaced a Capacitor. I asked how much that Capacitor costs, I was told it is $316. He sepnt about 15 minutes and charged me a total of $405.83 ($316.83 for part and $89 for service). After he left I Googled the replaced part GE 97F9833, it was available on Amazon for $19. I promptly called them and asked why I was charged $316.83? Especially conning me thats how expensive that part is and it is hard to get it from factory and such. I understand someone charging me for part & labor. If they told me part is $50 and we charge labor $1000 per hour I would have hired someone else. So simply put, if you want a honest business that charges you a fair price go somewhere else. I definitely not giving my business to these greedy people."

"After getting a bid from Cady this summer, I hired them to do some work on my house (clean gutters, install gutter covers I'd purchased and fix a piece of siding). They agreed to do the work on September 10 at 1:00 p.m. They didn't show, and they didn't return my calls over the next couple of days. I felt they wasted my time. I gave them an F rating here and moved on to look for other handyman companies. Except that finding another company turned out to be easier said than done (the ones I contacted didn't serve my area or didn't want to do work on a 2-story house or were booked for months). A week later, my contact at Cady called to apologize. He said he'd gone out of town and the people back at the office dropped the ball. He offered to do the work for a reduced fee. I hadn't hired another company and was starting to wonder if I'd find one before winter, so I agreed to hire them. Two workers showed up as promised on September 21. They did a great job and were knowledgeable and personable. My husband and I were very happy with the work, and we would hire them again.


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"I had them install a new HVAC in my house and they did an excellent job very happy. Jeff. S"