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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"Excellent work. Easy to work with and got the job done quickly. Price was exactly as quoted."

"Highly recommend!"

Footprints Bath and Tile Kentucky specializes in complete bathroom remodels, turning your bathroom into a luxurious retreat. Our expert services include tile installation, custom showers, vanities, and fixtures. We partner with top vendors to deliver high-quality results. Whether you’re looking for a small bathroom update or a full remodel, Footprints Bath and Tile Kentucky is committed to exceeding your expectations and creating a stunning, inviting space.

Additional email - chalmer@housecallsnky.com. Northern Kentucky based company specializing in service and maintenance of single and multi-family homes as well as light commercial services. No job is too small. Larger jobs are tasked by minimal sub-contracting. No payments up front ever. However, full payment is due upon completion. We do not accept credit cards. Every effort is made to return calls within 12 hours with the exception of weekends. M-F 8-5.Additional email - service@housecallsnky.com.

family run since 1995, clean talk, respectful, and professional guaranteed.

We are a full service remodelingcompany. Weather you need a bath remodel or an addition .we have over 40 years in the construction trades All bids are free and we give great advise

We are a 3 man crew.. Family owned and operated. I am a plumber by trade but not limited to.. I build houses, and all that it entails.. normally one a year.. I accept check or cash..