Get matched with top grout: replace or repairers in Glenn Dale, MD

"Excellent grout work done in my bathroom. The technician was very professional and was able to address all my questions. I will be using this company for any other tile and grout work needed when I remodel other areas in my home."

"D&H Demolition quickly demoed the carpet from my living, dining , and steps to the second floor. Replaced with re- claimed hardwood flooring which resulted in a significant cost savings for me. Replaced the flooring and steps with a satin finish that so beautiful that I keep getting comments. Work was timely completed and professionally done. I would definitely use their services again. Norman K. Bowie MD"

"Our 30 year old porcelain tub and tile surround were showing their age, with small leaks in the grout and caulking that kept recurring and requiring attention.  It is a bathroom used by teens so we wanted something easy to clean and maintain.  From the first phone call, Porcelite was an easy company to deal with.   The owner, Mr Wachter, came out and provided an estimate for installing a liner over the tub and wall surround.  He came back a second time to address concerns I had about the drywall behind the tile surround.  He provided an estimate, including removing some tile and replacing some drywall behind it just to be on the safe side.  We scheduled the work.  The Porcelite guy showed up as scheduled, installed the liner in about 7 hours, and we could use it the next day.  It looks great, very bright white, and is much easier to maintain than the old tile was.  It was a straightforward job from start to finish.
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"Miracle Method did a great job resurfacing the floor, the bathtub and surround, and the shower and surround. Everything looks new. They even cleaned our existing shower doors to look new. They removed the toilets to resurface the floor and placed new wax rings when they replaced the toilets. The only negative part of the resurfacing process was the smell of the chemicals they use. We had to open a lot of windows to vent the odor."

"Hews were very good about responding. My first message was straight to the point...
   You have great reviews. I'm in Manassas Need one 8x8 room done. Brown Carpet No stains Maybe light pet oder. Approx how much and when could you fit me in? Thanks
He responded with...
PLEASE READ all OF THE DETAILS CAREFULLY. Angieslist voucher plus $40. ASK ABOUT CARPET PROTECTION(the carpet has cell and the cell are open after cleaning, protection fill the cell and doesn't allow permanent stains). The voucher can not be substituted for other services. Your voucher is worth 350 sq. ft. no matter the condition(example heavily soiled) of residential wall to wall tacked down carpet or $200 subtracted from the total, steps are not included steps are $3 each lightly soil or $5 each heavily soil, one voucher per job, does not included soil filtration(black around the edges), ink stain removal is not included, paint stain removal are not included, red stains removal is not included, does not included water damage clean-up, does not include pet stain (like for example pet urine stain), does not include heavy odors (like for example pet body odor, pet, cat or snake urine etc.), if you miss your appointment a $20 applied, we broke a candy dish recently from moving furniture so we will not be moving furniture anymore, oriental or area rugs are not included $2 per square foot in home cleaning, please confirm this is the correct address, please have the carpets vacuumed, light furniture moving only, if this an apartment we charge $20 to put the equipment up one flight of steps or using elevator, two flight of steps $30 and so one, the equipment is heavy, Air mover fans can be rent for $25 allowing your carpet to dry quickly, parking is your responsibility you are required to provide parking and please have a printed copy of the voucher. We also do air duct cleaning, oriental rugs total restoration(reweaving, re-fringing, re-coloring, pet stain removal), maid service(Saturday and Sunday), drapery cleaning, carpet protection, carpet cleaning and carpet repairs(stretching holes, burns, patch). We work Monday to Saturday 8-12, 10-2, 12-4 and 2-6 window arriving times. Please email or call 703.217.4150 for a preferred date and time and thank you for choosing Hews Carpet Care LLC. Cheers Hugh Lobban
I called for clarification, he answered and said "it's in the second line"  I asked once more because I didn't understand what I read and he just kept saying " you read the second line"  That made me feel stupid so I said " OK  thank you".
The punctuality and work was good but the communication was the worst Iv'e seen in a long time.  
The reason I said no to using him again is because of this review.  After saying anything negative again I wouldn't want  him back in my house. 
I am a contractor on Angie's List too and if someone ask me about a small basic job I quote it verbally or send a personalized quote if needed.  That is just crazy to send me a blanket letter of prices and when I called to ask about it he just kept saying  "look at the email...   look at the email"    
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"Generally, the project went well. I found this contractor at a home show held in the Baltimore area.  The salesperson who manned the booth was very knowledgeable and friendly.  The company also offered a special price for people who contacted them after attending the home show.  The price I was quoted was far better than other estimates I received.  I received welcome help when I went to their showroom to select my granite slab.  Being a novice, I appreciate that they strongly recommended looking at full slabs. They were very clear that a tile sample could not adequately convey what the countertop would look like.  It was easy to set up an appointment for measurement and to establish the install date.  On the install day, the crew arrived on time and got right to work and finished in a timely manner.
Overall, the installation was done well, but I don't think the granite was cut correctly in the first place.  I was distressed at the large gaps that appeared in places between the backsplash and my kitchen wall.  The gaps were sometimes large enough so that I could insert insert my fingers.  A knife dropped into the gap could easily be lost.  When I asked the foreman about the gap, he told me the gap occurred because the wall was not plumb in those places.  I recognize that my walls may not have been plumb, but walls are rarely perfectly plumb.  I think the initial measuring and cutting should have accounted for that.  I did not have this issue with the old laminate countertops that were installed before the granite.  If, for some reason, the measurement could not account for that, I should have been told at the time the measurement was made that there could be unusually large gaps between the backsplash and the wall.
To the credit of AGS, when I expressed my dismay about the gap after the installation, they offered to come back out and fill in the gap with my choice of clear or white silicone, at no extra charge.  They did that.  They were very efficient, but could have done a better job about wiping away excess seepage so that the silicone would dry in a straight line over the top of the backsplash.  They also clearly stated that the wall behind the backsplash needed to be painted before the silicone was applied, since repainting would be difficult or impossible once the silicone was applied.  For that, I was grateful.   AGS also provided a cutting board that was made out of my granite slab.  I love it and use it constantly.  The installation of the sink and faucet went well and look terrific.
Bottom line:  I think AGS is a good contractor and I would consider hiring them again.  I think their prices are fair and they conduct themselves professionally. The piece of granite that was installed is beautiful and I love that they managed to cut it so that there are no seams.  Having no seams enhances the beauty of granite significantly.  But I am disappointed that the juncture between the backsplash and my wall just doesn't look as good as what I've seen in other homes.  In some places, it even looks a little messy.  The entire installation should have been terrific.  That is what I felt I was paying for.  Instead, while the granite slab itself and the sink and faucet are beautiful, the overall look is only okay because of juncture between the backsplash and the wall.
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"It went very well. When removing the old floor tiles, they found considerable damage to the sub floor. Mike showed us ans explained how he would replace it. It required extra labor. Also, when the work was completed, Mike tested the faucet in the new sink and discovered a leak. This was at the end of a 10-hour day. I appreciated the fat that he stayed and made sure the work and Ray did was to our satisfaction. They also custom-fit the vanity for us, which required adding pieces to the sides and the bottom. They are great to work with!"

"Juan and his dad are very friendly very hard workers. On the floor refinishing. They refinished 20+ year old floors. They replaced water damaged wood. Very good job. There are sanding marks in some areas, but overall very good. They just need to slow down a little. On tile install: Looks good, but tile is not professionally level. It's nicely done, but few tiles are not well lined up, and not level. We had a very large floor area to install but I don't recall them using a level. It certainly looks good. They still need to come back and finish a few things (thresholds). I've called Juan once, but need to call him again to remind him.... I would recommend them. They are good on price, they need to slow down a bit, and finish up."

"We live in a C minus world where mediocrity is the norm. Drain Surgeon Plumbing and Heating is that rare company that is exceedingly excellent. I needed a bathroom faucet replaced and a toilet snaked. My online request for service was answered expeditiously and professionally. The two men who handled the repairs were courteous, extremely knowledgeable and patiently answered my and my wife's questions. I have sent texts to friends and relatives to call Drain Surgeon Plumbing and Heating first whenever the need arises."

"I received A+ service from Granite Works. I met Bruno Valente, one of the co-owners, on my first visit. He was very friendly and helpful, not pushy like some sales people. The slab I liked the best was marked sold.  In a follow up discussion with Bruno, my brother found out that the sister to that slab was available. Bruno gave it a rating of 11 on a scale of 1 to 10, and he was right.  Bruno held the slab for a few days until I could get there. Purchased it that day, and he held it for 5 months at no charge. Many companies my brother called on my behalf would not hold a slab longer than 30 days.
When my brother was visiting from out of town, they were kind enough to bring it out of storage so that he could see it.  That day, we met Art Rivera who spent considerable time with me us and provided invaluable advice about a new counter I was adding.  He also provided other design suggestions on the backsplash and paint color, which I followed with great results. That was an extra bonus I didn't expect. So, if Art gives you advice, you should definitely take it.
The templater, Glauber (hope this is the correct spelling), was extremely detail oriented and communicated well with my carpenter and his assistant. He made a suggestion for the end cap of the new counter and the handrail behind it that made it a true work of
art.  Gus Valente (co-owner), with assistance from Eduardo (stone cutter), did a great job of deciding what parts of the stone would go where in my kitchen and fireplace.  They have an amazing eye. I was so impressed by their finding parts of the slab in totally different areas that would best connect at the seams. The installers were terrific and that process went very smoothly. I have 2 seams that are barely noticeable.  Their work in the kitchen and my fireplace surround was impeccable.
Granite Works exceeded my expectations, and I'm very picky.  My counters are a work of art.
 

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