Get matched with top window a/c unit service or relocation pros in Hamel, MN

"My 33 yr old HE Carrier furnace finally gave up. It was a part that would cost over $1000 to replace. At that point, the repair tech suggested I might be better off to put that towards a new unit. I might add he was not pushy in any way, merely making some common sense suggestions. He did locate the part and did offer to do a repair, but economically it didn't really add up. He offered to contact a rep who could be at my house that afternoon (on a Friday). He did show up promptly, we reviewed my options, and settled on a Bryant unit to complement my new a/c unit (also done by Pronto). He told me the installers would be present at 700am on Monday, and they were. The installers were timely, conscientious, friendly and professional. They were also very clean, covering my tile entryway with a cloth, and all of my exposed carpet with plastic, and I didn't have to ask for that. On top of that, they wore shoe protectors as well! The install took about 3 hours, and we were ready to go. They even added a return for the unit at no extra cost. I have to say, I don't write many reviews, but this is one company I wouldn't hesitate to recommend. They take a complex decision and make it really simple and uunderstandable. They never apply selling pressure or steer you towards a unit you don't want. They answer their phones promptly, and keep you up to date with text messages all along the way. The repair tech even reduced the price of my new furnace by the cost of the service call (which I did pay). All in all, my experience in replacing my a/c and furnace units could not have been less stressful, or more professionally handled. More service companies should run their business like Pronto. Highly recommended."

"It went better than I could have imagined. All the other calls I made required a repair technician appointment and a separate salesperson appointment. Vitaliy the HVAC Doctor was extremely knowledgeable -- able to repair our old A/C enough to get us through until the new A/C was installed AND get us set up with a new one. We got a great new 2-stage A/C at a terrific price. Vitaliy really knows HVAC, and did a super job. Also, he has an incredible work ethic. He fit us in on short notice on a Saturday, and took his time answering all our questions. Once we were satisfied with the solution, he fixed everything by headlamp in the dark. He made sure we never felt pressured or rushed. We absolutely have a new favorite HVAC company."

"Furnace check points. It went very well. The Service Man was very friendly & knowledgeable. He was very thorough. He went over everything with me."

"Darren with Property Rehab did an incredible job installing my replacement dishwasher, I would have been lost without him. I've since hired him for an additional job installing a replacement window."

"I called Randy Lane Plumbing after feeling like I got completely ripped off by a different company. The person I talked to on the phone was very nice, and even though I had told them that I didn't need work done, they took the time to talk me through what had already been done at my house and what their costing would have been on it. With the "bad" company, I paid $424 for 80 minutes of work and $30-$60 of parts, and when I questioned the bad company that did it to ask for itemization on how this $424 total was calculated, got yelled at for questioning their pricing structure. Randy Lane was upfront about what their labor rates would have been, and I would have probably gotten the work done for $280 or less if done by them. I wish I had worked with them (and will give them a try in the future), and really appreciate that they took the time to talk me through their pricing."

"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

"I had Service Today! complete two separate projects for me. First, I had an ice dam fall on my A/C condenser last winter and needed repair/replacement for an insurance claim. Second, I replaced my old water heater and boiler with a new combined tankless boiler & water heater unit. This involved complete repiping in the basement since I was also moving the mechanicals as part of a basement renovation. It was a large and complicated project, and ServiceToday! was awesome. Shout outs to Blake, Randy, Dave, Marc, Willy, and the rest who were part of the project. Like I said, it was pretty complicated and their team was always professional, friendly, courteous, and took pride in their work. I also love that they are diligent about calling 20-30 minutes before arrival so I don't have to sit at home waiting during a 2-hour window like I've frequently done with other service providers. Also, the latter project was an expensive one ($20k+) but their pricing was competitive and fair, and they have great financing options available. Would 100% use them again."

"My water heater was broken and Standard Plumbing was the first to return my phone call. It had broken on Christmas Day (Friday) and I had left messages for a number of companies. They were able to schedule me on Monday. The person they sent out was on time and professional. I was a little irritated that he wouldn't even walk over to the water heater until I had agreed to pay about $160 to diagnose the problem. Since I had been told on the phone that the service fee was around $60 and I had clearly told them that the water heater was broken, I wished they had told me that it would really be $160. The plumber spent a lot of time trying to diagnose the problem and then told me that I needed to replace some parts - total cost $525 for parts and labor (that would be the total charge - the $160 was included in the $525). I had to go back to work so I told the plumber to call me when he had it fixed. A few hours later, I received a call from the owner saying that the parts they replaced didn't fix the problem and they didn't know what was wrong. They put everything back the way it was, told me they wouldn't charge me anything at all (really nice surprise) and gave me the number of a specialist that they had already contacted in advance to see how soon the specialist could come out. If they had been able to fix my water heater at the $525, I would have given them mediocre ratings, but how they handled it when they couldn't fix it was really impressive. The specialist came out the next day and had it fixed in less than an hour."

"I needed this work done fast to accommodate a new washer and dryer that was arriving in a few days. Mark answered the phone on the second ring, came by and looked at the project the next day and was able to starting working on it right away. It was a 2 day project and by the time the other plumbers I called finally got back to me,  Mark was almost finished!  He is very knowledgable and advised me on a freezing pipe situation as well. He is very customer service focused and understands that if you are calling a plumber you probably want to speak to a plumber vs. voicemail. He was recommended to me by a neighbor and he will be the first plumber I call from now on.
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"It took awhile to get this scheduled, partly due to my unresponsiveness and partly due to the vendor.  To remedy this, I was offered a free heating or cooling inspection which was nice; I have yet to use it.  I neglected to think about the location of the drain in my house, which is not close to the furnace at all.  I think it would be nice if this was brought up before the install, not after.  The only issue I had was the professionalism of the technician.  He was great when communicating with me, but while he was doing the install there was a lot of swearing which concerned me about how the job was going.  Not a good experience especially if children are around.
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