Get matched with top radiant floor heating system installers in Hatfield, MA

T.Kicza Plumbing & Heating provides superior plumbing and heating services in Hadley, MA area and the surrounding communities. We're dedicated to providing our clients with the very best in service, installation, and repair for all phases of your plumbing and heating needs. We specialize in a variety of residential and commercial services and take pride in the attention to detail put into each of the projects we're involved with. We're known for our quality work and the integrity of our business. We look forward to building long-term relationships with our clients, and guarantee your satisfaction.\n\n

"Matt Still and his crew are excellent to work with. Matt put together a furnace quote that was budget friendly without compromising on product or installation services. We were without heat for 4 days and Matt rearranged his schedule to be able to accommodate us and return our home to heat before the cold front is due to move in! We found him to be extremely courteous and through. He is truly a gem."

"The install (and removal of old water heater) was quick, clean, and a very fair price. Paul kept me informed of the job details throughout and left the area cleaner than when his crew arrived."

"Technician was nice, arrived on time, answered all questions, and completed the work."

"Dustbusters did an exceptional job. We had all vents and ducts cleaned, including dryer and bathroom vents. The techniques used were latest technology; the technicians were skilled and helpful. Process was completed in an efficient and super clean manner. Before and after photos from inside ducts demonstrated the "like new" result. If you have any concerns about your forced air system, give them a call. The air quality of your home will improve. We noticed a difference in both dust and breathing within one day. This service is first class in all respects. We will have them back in the future. We got a 10% veterans discount."

"Stephen is the hardest working person I've ever met. He emptied an entire household of all those things that had to be disposed of in order to sell the house. Attic stuff, basement stuff, old carpet pads, mattresses, junk, stuff, more junk, more stuff, heavy and light; 98 years of stuff. More importantly he didn't throw away what was labeled to stay. The roof is being repaired and Steve had to negotiate around a dumpster and stacks of roofing materials; he never complained or increased his price."

"Outstanding! The second time that I have depended upon Ambient. Naturally, while away taking care of aging parents, my wife reported the A/C was on the blink. Within just a few hours, Ray responded and got the A/C “back on track”. I returned home a few days later, Ray made it a point to come by on a Sunday....no extra charge!!!....to ensure that the A/C would make it a few days longer while he ordered parts. He and Zach......back a few days later....to complete an outstandingly efficient job of installation.....at what I believed to be a more than fair price!! Ray and Zach will go the extra mile....because they take pride in their work. And we, my family, could not be more pleased!! Thank you, gentlemen!"

"The owner and customer service manager were both very responsive to issues raised during the installation of the system. They did everything they could to make sure I was a satisfied customer. The reason I could not give they company A's in the areas of quality and professionalism was the number of issues that needed to be raise during the installation and items they did not check out prior to leaving after the installation.
This company was chosen to install the system was because their quote was the most feasible placement of the oil burner, oil tank, vent system, and hot water tank received. Their price was comparable to other quotes.
This new system was purchased using a zero interest loan sponsored by the local electrical utility. Work was started after a credit check was run and an initial deposit was paid for items not not covered by the loan. The lead installer was knowledgeable and made me comfortable as the work started. We reviewed the work that needed to be done and work commenced. A team of four people began the install.
The first "issue" arose when they began to connect the hot water tank using 1/2" copper pipe. The previous system was connected to the house with 3/4". When this was brought this to the attention of the lead installer he was quick to call the office and get the needed materials and the water system was attached as requested with 3/4" pipe.
During the process of connecting the new heating system to existing piping, one of the workers incorrectly connected two pipes together and cause a water leak which damaged some materials in storage shelves. The owner was quick to compensate for the damaged materials.
At the end of the second day of installation the system was checked out and the workers left.
Soon after the workers left we discovered there was no hot water. The new system had a locked water mixing valve above the hot water tank. It was set to 70 degrees. I could have called the company, but chose to look up how to unlock the mixing valve and adjust to supply hot water to the house. I was able to adjust the mixing valve which allowed the tank to supply hot water to the house.
The installed heating system was a two zone system. Later that first evening one set of rooms were getting cold while the other set of rooms were getting hot. Upon further examination I determined the thermostats were reversed. After switching the two thermostat connections at the oil burner the room temperatures returned to desired temperatures.
When the hot water tank was first pressurized no water leaks was observed, however, during the next few days, a number of leaking joints were identified. A different employee install the plumbing of the hot water tank. It took another employee to arrive and take apart and reconnect the connections to stop all the leaks. I was told that the pipes were not adequately tightened at the first install. To the company's credit response time to my report of leaks was fast.
Two bills were received from the company for parts and labor to fix the water tank leaks. I called the owner of the company and the charges were reversed.
A few days later I noticed the circulator pump to the hot water tank was running and the boiler temperature was low. The house was not calling for heat. After some research I found that the boiler control unit was not set for an indirect water heater. So as long as the house did not call for heat, the oil burner did not turn on to supply heat to the hot water storage tank. The position of a switch in the control unit needed to be changed. Once changed the burner turned on supplying heat to the hot water storage tank.
The exhaust for the oil burner is out the side of the house using a power vent system. A few days after the install, I realized that the venting fan was running for an extended period of time (approximately 11 minutes) after the oil burner shut off. After reading the manufacturer literature, manufacturer recommends the vent fan to run for a period of 3 to 5 minutes after the oil burner shuts off. The run time of the vent fan was reduced from 11 minutes down to the 3 to 5 minute period as the manufacture recommends.
The oil burner purchased included a control unit that can be adjusted to provide increased energy efficiency. This feature was discovered as part of reading the control unit manual to solve the water heater - oil burner problem (see above). The company left the system where the control unit did not provide any added efficiency. After experimenting with the efficiency setting, a "good" trade-off has been reached between oil burner responsiveness and the house need for heat.
A few weeks after the install, the fire department came out the inspect the system. The system failed the inspection. The oil burner exhaust flue was within 18"  of combustible materials. Board needed to be installed above the flue pipe where the wood  floor joists were withing the 18" of the flue pipe. The company was quick to respond to the situation.
I am extremely happy with the new heating system, power vent, and hot water storage tank. I would have preferred not to have raised the issues and work thru the problems I had to with the install and start-up of the system. It is important to me to be associated with a company that will work thru issues and problems to satisfy the customer.
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"I was having a problem with MS Office not responding and other files being very, very slow to open. Jim started looking for the cause right away. He did numerous checks for viruses, malware, and various other things that can go wrong. He vigorously pursued a resolution pretty steadily for two days before determining it was a malfunctioning external backup system that was causing the problem. With that finding, he promptly got my computer running smoothly and very fast again. He made two trips to my house; on the first one, he had to cross a sheet of ice in my driveway. Jim is a very capable and experienced computer analyst that will get after your problem because he fully understands the importance of, and the need to have a working computer in the house.
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"It was a little bit confusing for me. I purchased this coupon and this company then charged me another hundred dollars on top of it. It was a little bit difficult for me to look through what I already paid for and what was extra but that wasn't very communicated. That was very confusing as well as not a very good experience. The fellow was friendly. It wasn't very clearly communicated what I had already purchased for with this coupon. They did some work on the ducts here but because of this, it kind of made it a little bit of bad experience but overall, it's an average rating. They should communicate better to me to begin with before they actually show up what was purchased and what additional services that I can buy."