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"We were very pleased with the quick response, detailed information, professional and courteous staff at all levels. Our old furnace died in November on a Friday. Other businesses couldn't get anyone out to repair and replace it for 2-3 weeks. Ranger had it replaced on Monday for us. This week our electronic air filter quit working. Again we had a quick response with a simple fix at no charge. All of our questions were answered fully and information given about the latest models but with no pressure to buy. We will absolutely use Ranger again and refer our friends and family to them."

"Our old gas furnace died during the series of snowstorms in February. Stephan came out the day after we called, to give us the bad news that the unit was so old, no replacement parts were available so the whole thing would have to be replaced. Not really surprising given the age of the unit. He also showed me where the water heater (of similar vintage) was corroding around the outlet pipe, so was also in need of replacement. Kris came out within a couple of hours to look over the house and recommended a couple of options. We were leaving town so installation was delayed a couple of days; otherwise we could have had everything done within 48hours of the initial call. The crew that showed up to do the installation (sorry I forgot your names) showed up promptly at 8AM, worked throughout the day, and left our basement cleaner than it started out."

"Mark's guys went above and beyond to replace my old furnace with a high efficiency model from Lennox, and upgrade my old electronic water heater to a gas water heater. It's done on time and passed inspection. We highly recommend their services."

"Seatown did mostly a good job I suppose installing a new gas burning high efficiency furnace. When the salesperson was providing their initial consultation, they pointed out that our existing thermostat would have to be replaced and the 3-wire thermostat wire would need to be upgraded to 8-wire for the high efficiency furnace. They were going to charge me some exorbitant fee to pull the new wire through 5 feet of wall. When I questioned it, they knocked it down to $500. I told them I'd buy new wire and pull it through myself before they showed up. Needless to say I was pleased to find out that the technician only used 3 of the wires anyway so that attempted overcharge would have been for nothing? Also the technician very cleverly did NOT place the new thermostat on the wall such that it covered up the old hole in the wall so I had to move it after they left. I can't say I was too happy with the furnace exhaust pipe. First, they placed the exhaust pipe above our gas meter but the inspector didn't flag it so I guess there's no issue. Also they used non-paintable caulk to seal the exhaust pipe so that painting it to blend in with the siding was a bit of a problem. They also didn't provide any sort of screen for the exhaust pipe to keep animals from crawling in it. When I questioned that they said that the carbon monoxide would kill them. So their solution is to have a dead animal in our furnace exhaust? Not to mention that doesn't really work in the summer when the furnace isn't running. Other than those rookie mistakes I noticed, I'm sure everything else was done properly?"

"I purchased a new Navien NPE-240A2 Tankless Water Heater and had it installed. I'm loving the new water heater. It replaces an old Noritz tankless that died just before this installation. The on-site estimate was what sold me. Ken went through all the details and answered a lot of questions from me. Zachary came out with Austin and performed the installation just like I discussed with Ken. Zachary kept me in the loop throughout the installation to ensure I was in agreement with how it was going. Zachary always had my interest at heart and ensured no corners were cut. The installation is much cleaner, and more correct than the previous tankless company did. Zachary even listened to my concern about the astectics of the exterior exhaust and quickly found an easier and cleaner looking way to address my concern. He also removed an old recirculation pump and replaced a new main house shutoff valve. The entire area was treated respectfully and left cleaner than they found it."

"In June of this year I contracted with a large company to install a new heat pump at our residence.  While overall I felt they did a fairly decent job there were at least three instances of inconsistent service, attention to detail and disappointment.  The most disappointing aspect of that company's performance was when it came time to "test" my existing insulation and duct work.  I believed there bid to correct my existing ducts and insulation was outrageous.  That said, I was in between a rock and a hard place.  I had just installed a $12K heat pump and I feared any efficiencies I may have gained could be lost due to my existing ducts and insulation.
I contacted 5 companies to provide me with bids, in addition to the upsell price I was previously provided by the company I had install the heat pump.  All five companies are listed on Angie's List.  They all provided fairly consistent bids.  They all helped educate me on what I may need to resolve my existing duct and insulation issues.
Daniel was the final contractor I spoke with.  He showed up early afternoon, looking a bit haggard, as if he had just emerged from a crawlspace - he had.  I was somewhat tentative at first, but I knew I had found the right man for the job the minute he began outlying in detail everything he saw, what he would recommend, how he would address my specific issues and what it would cost.  He was upfront from the get go, wanting to work with my budget and my timetable.  
Daniel and his team showed up three days later and worked 12 hours on a Saturday in 85 degree heat, completely insulating the crawlspace of a 2,000 sf home.  He was back the next day to finish up, working another 7 hours, again in 85 degree heat.  He pointed out certain issues he found along the way, specifically some holes that needed patching with mesh and sealing all gaps in my flooring from the crawlspace.  He sealed all the ducts, adding screws where necessary.  He even sealed the holes drilled by the company who installed the heat pump (one example of their service inconsistency).
Daniel is an extremely hard worker.  I have the utmost respect for his abilities and would recommend him to anyone looking to have any type of crawlspace / insulation work done.  Sure, shop around, talk to the various companies on Angies List, get educated and then do what I did, call Daniel last, negotiate a price and get the job done right.


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"I was expecting the worst. thousands of dollars in repairs. Oil all over engine and smelled hot. Luckily I had not driven it far. they fixed it and I was so relieved that it wasn't a big problem . Honest and professional. I'm a happy camper.
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"This is an amazing company Everyone who works there is professional, I recommend this company to everyone do not install electric furnaces or solar without HSR, they are awesome! On time organized and are very clean when they install the systems, they show you how it works they make sure everything is working beautifully, many thanks to these experts and to the team manager who did the installation Matt and his crew were amazing!"

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We are repeat customers and have worked with Overlake Heating & Air Conditioning for regular annual furnace inspections and a duct cleaning. We have been pleased every time and this time was no different.

I met with Rob on Monday (3/9). He was responsive and gave helpful information about the options available for air conditioner units and the process for getting one installed. He got us an installation appointment for the very next day.

The installers arrived at the promised time the next day and worked diligently for about 6.5 hours, into the early evening. They were positive, friendly, and patient about answering our questions. Their workmanship was high quality and they explained what would happen on day two of the installation. Before leaving they thoroughly cleaned the garage where they were working.

The second day of installation was today (3/13). An electrician (Linder Electric) and an Overlake service technician came out to finish the installation. We weren't here when they performed the work, but again the end results all looked clean, nice, and organized.

The Overlake scheduler and office staff are excellent about communicating updates. We appreciate the responsiveness, reliability, expertise, and professionalism of all of the Overlake staff and definitely recommend them.

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"I called Star Ducts to come and clean my dryer vent with the other town houses in my complex. Simon was very friendly and professional and came on the scheduled time frame. A lot of lint came out and my dryer definitely works better. It is the 3rd year I have used Start Ducts services and I will definitely use them again."