
Serving Hygiene, CO and surrounding areas
Approved
In business since 2006
Emergency services offered
Warranties offered
"Originally I wrote a really bad review because the technician who came out to my house diagnosed a part that needed to be replaced and ended up charging me $798 for it. Altogether, the cost of service with labor, after hours charge, everything all included came to $1,075.00. The problem ended up being a broken blower motor. When I went online after the fact and researched the part number for the blower motor, I did find it online for $98. When I wrote an extremely negative review saying I would never use them again since I was charged $1,075.00 for something that I found online for 98 bucks, the operations manager called me and said that he had been authorized to refund $100 of the money I had paid in exchange for a better review. I agreed, and would like to update my review now to include the high points. He did apologize for the high cost.
I was impressed that they would call me back and offer to refund part of my money. Not many companies out there would do this.
The technician was very good, he was punctual, he was friendly. He was professional and knowledgeable, he was clean and seemed well educated. He was also more than willing to go out of his way to get the part and install it in a timely manner. The diagnosis took about 5 minutes and the installation of the part took about 10 minutes, so it was very fast! It seemed like a very easy fix - he must have been very knowledgeable because it just seemed so simple. He really didn't have to fuss with it at all! That job would have certainly taken me a lot more time since I wouldn't have even known where to start.
I did see another bad review saying that someone called after hours and did not get a return phone call. I have to say that that was not the case for me. I called about 5 companies after hours, and this one was actually the ONLY one to call me back before business hours the next time. So I was very grateful for that.
Altogether I can't say I would definitely use this service again in the future just because it does seem quite expensive for what was done, but the way the problem was handled was very good and it was nice to get a follow up phone call from the operations manager. I think that if anyone out there is experiencing an after-hours emergency and understands that there will come a cost associated with doing business with such a high quality business, then I would say definitely use them, as they did the job right, did it well and did it quickly.
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