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"I was looking for a new Heat/AC business for maintenance after many less than excellent experiences in the past. Several people recommended Holtzpole, so I decided to give them a try. I am glad I did because they are the best. I was specifically looking for a yearly maintenance contract and also someone I could rely on in an emergency. Before they would consider their top tier maintenance contract, a technician had to come and inspect the system. I was given a 3-hour window for the appointment and Kevin arrived within the first hour. I ask for no shoes in the house and Kevin took care to put on and remove shoe covers every time he came in or left the house. Kevin performed the check and explained the adjustments he made. I also pointed out a concern regarding a leaking drainage tube and Kevin was able to replace this at a fair price. I’m so glad I found Holtzpole and I will definitely be recommending them to others."

We are a small family owned Heating, Ventilation, and Air Conditioning (HVAC) company located in Sharpsburg, MD. The business was started in 1989 under the name of RW Harrell's Pump Service Inc. when Diane Harrell and Ronnie Harrell purchased a well pump and water system business from a gentleman that was retiring. Ronnie had worked in the HVAC field from the time he had graduated from high school so it was natural to add HVAC to the services that this new company would offer. Ronnie and Diane built the company by word of mouth and continue to grow the company in this manner. Additional DBA - Harrell's Services. Additional fax - 928-492-8004

Whether you need a repair, preventive maintenance, or replacement, we are your plumbing, heating, and air conditioning service provider in the northern Virginia and surrounding areas. We invite you to give us a call!

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Not only are the people nice, Mel and everyone who worked on the project did a great job. My wood deck needed cleaned, wood replaced, and stained. I am extremely happy with the results, and I would recommend this company highly."

"They came and inspected the sump pump. They recommended for it to be replaced. I was okay with it so they replaced it. They completed within half an hour. We then discussed the bill. They agreed to take off $50 because they have an Angie's List coupon that offers $50 off. There was also a coupon for $250 off a system installation for Angie's List members. I told them of this and they said it would only apply for HVAC units and I said to them that they are more than HVAC company, they provide more services than HVAC. They did not specify that its only for HVAC. The technician agreed and said that they're going to have to change that within our website. This was extremely misleading and felt like a bait and switch."

A/C and Heating company in GAITHERBURG, Bethesda, Chevy Chase, Frederick, Germantown, Washingtown DC. Virginia. And all of the DMV area.

"The service person who came was very informative and did a great job. Found out microwave was going to be replaced. Choice gave me a small amount of money to replace the microwave and Choice will not install it for me, kind of upset with this however I will continue to have Discussions for the replacement value!!!"

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"Our entire experience with Remodel USA has been fantastic. 

We put our name in for a free estimate at the Herndon Festival in June. We were contacted immediately to have someone come out, but I never felt like I was pushed or harassed. We had already had a couple of contractors come do estimates for our projects and Remodel USA came somewhere in the middle - neither way too high or unrealistically too low.
Once the initial salesman, Sean, came out to see what our ideas were he gave us a general estimate. After we agreed to take the next step, he then brought in Patrick and Dan, the sales director and the contractor/engineer, to do a formal estimate of what our total project would be. We redid two bathrooms and the kitchen. This included moving plumbing, walls, flooring, cabinetry, etc. It was a HUGE project.
Once the contract was signed and items picked I really liked that what we agreed on for the price was guaranteed. I knew if we ran into any other problems (and of course we did) the price wouldn't skyrocket up.
Gary and Oscar were the contractors who worked with Dan, the engineer, to bring our vision to reality. They were courteous and efficient. Most importantly, they were respectful of our time and space whenever possible. We have a dog who is very territorial and they made sure she got a chance to see and smell them - EVERY DAY. Also, I have a child with special needs who gets nervous with loud noises and change. They were very understanding and made sure to tell us when they were going to do something that might upset him. 
The finished projects have blown everyone away! Everyone who comes to our house compliments our new kitchen and bathrooms.
I absolutely LOVE, LOVE, LOVE the work done! I would recommend them again in a heartbeat to anyone and everyone!

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