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"Rob came out to review our existing system and helped us figure out what kind and brand of heat pump would work best with our system. He was very patient and informative, and answered all our questions without any pressure or up-sells (we had quotes from five providers). We signed the contract and payed our deposit in June 2021, but unfortunately global supply chain issues delayed the parts being received. Day & Nite were communicative of the issue and offered several alternatives, including a refund of the deposit. We opted to wait for the parts. It took four months, but the techs (lead by Jeff B) were fantastic and very accommodating in how we wanted piping and wiring routed. We are very pleased with how it's turned out and loved working with a local (and family owned!) company! Our gas water heater is due for replacement soon, and we'll be coming back to Day & Nite for that!"

"Not smoothly. We selected Blue Flame because they were cheaper than Greenwood Heating & Air, and they could do the work immediately, while Greenwood had a waitlist several weeks long (should have been a clue). If I had to summarize the experience I would say communication was poor, requiring me to project manage the replacement more than I wanted to. Half the time you tried to call the office, they wouldn't pick up and you were passed onto an answering service who would ask you a list of generic questions like "Where did you hear about Blue Flame" and "Are you interested in purchasing a system?"... I've already purchased a system that I'm trying to finish having installed!!! The actual instillation took longer than they predicted, and while I appreciated the workers staying late into the night to work on the project, they didn't come prepared with all the equipment to do the work. They needed to borrow my extension cord because they didn't have one, and ended up plugging into the outlet in our backyard without asking, leaving our yard gate wide open. Fortunately our dog didn't escape before the open gate was noticed several hours later. They also helped themselves to items from our garage without asking, like our broom to sweep up their trash and debris. Lastly, and possibly most serious, the workers who were installing the system in our house were constantly pulling down their Covid masks when they thought we weren't around, and would scramble to pull them back up when they saw us. Bottom line, I probably got a good price on the unit and work, but it's not a very polished or professional company, so fingers crossed that everything was installed properly and will work for years to come."

"One afternoon when leaving our local Costco we noticed a booth advertising Lennox air conditioning for the home. After the last 4 years of record summer heat, we decided to begin the process of investigating this solution. The appointment for the estimate went well with the entire process carefully explained and all of our questions answered. So, we decided to pull the trigger and buy the system. To our delight, company had an opening for the installation a week ahead of the original date and things only got better from there. On the day of the install, Isaac and his crew arrived on time and enforce. At one point there were 6 people and three trucks, all tightly coordinated. Everyone was courteous, professional, and fast. In a little over 6 hours the system was completely installed and thoroughly cleaned up. Overall, we could not be happier with this decision and highly recommend this company for anyone considering whole house A/C. Replacing 13 fans and 2 portable air conditioners is an elegant solution."

"I was nervous taking my van to a new place because I don't know much about automobile care, but I felt at home right away.   I think the man's name was Craig was at the counter and welcomed me and found out what was going on with my van.   I was there about an hour or so, and the waiting room was really nice- comfy chairs, coffee and soft drinks available, and really great magazines.  When the van was ready to go, they went over everything with me and told me about things that would need to be done at the next oil change but I didn't have to worry about right now.  I know about how much to start saving up for some repairs that will be needed.   I went straight to the emissions test facility and passed the test with no problems.   I'm really looking forward to going back to Turn Key Auto.  They seem to treat everyone who walks in like an  old friend.  The mechanic even oiled the door hinges that were really creaking even though I hadn't mentioned them.
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"Seatown did mostly a good job I suppose installing a new gas burning high efficiency furnace. When the salesperson was providing their initial consultation, they pointed out that our existing thermostat would have to be replaced and the 3-wire thermostat wire would need to be upgraded to 8-wire for the high efficiency furnace. They were going to charge me some exorbitant fee to pull the new wire through 5 feet of wall. When I questioned it, they knocked it down to $500. I told them I'd buy new wire and pull it through myself before they showed up. Needless to say I was pleased to find out that the technician only used 3 of the wires anyway so that attempted overcharge would have been for nothing? Also the technician very cleverly did NOT place the new thermostat on the wall such that it covered up the old hole in the wall so I had to move it after they left. I can't say I was too happy with the furnace exhaust pipe. First, they placed the exhaust pipe above our gas meter but the inspector didn't flag it so I guess there's no issue. Also they used non-paintable caulk to seal the exhaust pipe so that painting it to blend in with the siding was a bit of a problem. They also didn't provide any sort of screen for the exhaust pipe to keep animals from crawling in it. When I questioned that they said that the carbon monoxide would kill them. So their solution is to have a dead animal in our furnace exhaust? Not to mention that doesn't really work in the summer when the furnace isn't running. Other than those rookie mistakes I noticed, I'm sure everything else was done properly?"

"This is an amazing company Everyone who works there is professional, I recommend this company to everyone do not install electric furnaces or solar without HSR, they are awesome! On time organized and are very clean when they install the systems, they show you how it works they make sure everything is working beautifully, many thanks to these experts and to the team manager who did the installation Matt and his crew were amazing!"

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We are repeat customers and have worked with Overlake Heating & Air Conditioning for regular annual furnace inspections and a duct cleaning. We have been pleased every time and this time was no different.

I met with Rob on Monday (3/9). He was responsive and gave helpful information about the options available for air conditioner units and the process for getting one installed. He got us an installation appointment for the very next day.

The installers arrived at the promised time the next day and worked diligently for about 6.5 hours, into the early evening. They were positive, friendly, and patient about answering our questions. Their workmanship was high quality and they explained what would happen on day two of the installation. Before leaving they thoroughly cleaned the garage where they were working.

The second day of installation was today (3/13). An electrician (Linder Electric) and an Overlake service technician came out to finish the installation. We weren't here when they performed the work, but again the end results all looked clean, nice, and organized.

The Overlake scheduler and office staff are excellent about communicating updates. We appreciate the responsiveness, reliability, expertise, and professionalism of all of the Overlake staff and definitely recommend them.

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"It was a challenging job as the dryer was part of a stacked unit on the second level of our town house (with roof venting) in a tight closet. Simon hung in there and figured out a way to get it done. He's the only one I will trust to do the job next year!!"

"Amazing, so knowledgeable, from Sarah in the office to Randy who came out and get things fixed this team really knows what they are doing. My old Thermo Pride furnace is now venting perfectly and runs like a top!"

"We had Russ and Hunter come out to replace our wood burning fireplace with a gas insert and run a new gas line for said fireplace. They went so far above our expectations I wish I could give a higher rating. The install was painless on our part and they even removed an old non-working humidifier and replaced a worn out pipe in the garage for us in the process. You cannot go wrong hiring Eagle and Sons HVAC, they go above and beyond expectations. Also, the new fireplace is incredible!"