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"went very well. Water heater spewed brown water for a week but that's the water heater's problem or my pipes, I guess, not the installers."

"Diagnosed and fixed a complex problem with our boiler and water heater on an emergency call basis. Nicholas was professional, friendly and tireless in solving our issue. He is a great ambassador and asset to his company. Highly recommended."

"Good and Bad. I had decided to replace my front porch light fixture and replace and repair the light fixture on on outdoor pole in my back yard. I also wanted to repair or replace my front doorbell. This was right at the start of the shutdowns due to COVID-19 so I was having a lot of trouble even finding someone willing to come to my home. I also was starting to work from home for the first time when I scheduled service. My appointment was on May 7th. Joe, the technician that came out arrived on time and was friendly and professional. I explained what I needed and had already purchased the light fixtures, solar monitor for the light pole and a doorbell and chime. Joe looked over everything and determined that it would be too difficult and costly to repair the original doorbell and I decided to purchase a Honeywell Plug-In wireless doorbell from him. Joe gave me three quotes for the work I needed. The lowest quote was $861.00 and the other two quotes were in the range of $1,200 to $1,500 dollars. I owed Joe a $60.00 fee just for coming out to give me a quote and with my anxiety over the virus and working from home and the trouble with getting anyone to come out I decided to have him do the work. While doing the work Joe also sold me a can (for $100.00) for the porch light fixture. The work took around 2 hrs and my bill was $961.00. I knew that I paid too much for the repair but I wasn't sure how much I was overcharged. I did call the company and was given a $25.00 credit that I qualified for but forgot to ask for during the visit. I've checked online and the doorbell I purchased sells for around $50 before markup. I also recently worked with a company called Handy.com and when I asked them for a quote for the same work (not including doorbell) I was quoted $141.00 for the work which they expected would take 2 hrs. Randy's did good work for me but I know I was severely overcharged for this repair. I know that I cannot afford to hire them again without a better breakdown and explanation of their pricing."

Welcome to Northern Benjamin Franklin Plumbing! Locally owned and operated with over 30+ years of experience in the industry! We take pride in the quality of our work and customer satisfaction we give each and every customer! We are known to pay exquisite attention to detail, while making customer satisfaction our top priority. Call us today to learn more about how we can help you!\n

"Excellent service! They responded quickly, diagnosed the issue right away. My drains are running perfectly again. Highly recommend!"

"I had an old water heater (was in the house when I moved in about 20 years ago) and it started to leak. After shutting off the water to the water heater, I did a little Angie's List research to find a company to do the replacement. I called a couple and decided to use Randy Lane, based on cost and my interaction with them, which I felt was cordial and helpful, and made an appointment.
The service person arrived on time on the day of the appointment and went to work. He disconnected the old heater and hauled it out. The new heater was brought in and he did the needed plumbing work to connect the water and also made the natural gas connections. He fired up the unit and briefed me on the new unit - how to turn-off the water and gas, if needed, temperature, etc.
The area was left in the same condition as when he arrived.
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"I called a few plumbing companies on Angie's List for a rough estimate of the repair cost. A few gave quotes for replacing both the flush valve and the flapper fill valve. A few said they did not do quotes over the phone. Which I understood. After talking to a few of the plumbing companies, I chose Dave Kerr, owner of Twin City Pipeworks. Dave came out and replaced the flush valve gasket. He said the flapper fill valve was still good unless I wanted it replaced he could do that. I stayed with the flapper valve I had. Dave also checked my other toilet and my water meter. Everything was good there. Twin City Pipeworks also offered a $25 coupon for Angie's List members that I used. I was very happy with Dave's service, the cost, his promptness, honesty and cleanliness. I highly recommend Twin City Pipeworks and Dave Kerr, the owner!"

"Service Today replaced our water heater for a new model, did so professionally and without any issues. We were happy with the service and would use them again."

"They know their stuff. They are the first company that I call for any major appliance repair."

"The installation was done in under 3 hours for both water softener and spigot installation.
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