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"Inspection performed and recommended replacement. HVAC / Furnace removed and replaced."

"We recently had our HVAC system replaced by CoolRay Heating and Air and were extremely pleased with the entire experience. Mike Ritchey, our sales representative, conducted a thorough evaluation of our existing system and clearly presented several replacement options tailored to our needs. He was knowledgeable, responsive, and worked diligently to provide a competitive and fair price. The installation was led by Rollin Tappin, who, along with his team, demonstrated professionalism and care throughout the process. They completed the work safely, efficiently, and with great attention to detail. The new system is functioning perfectly, and we greatly appreciate the high level of service delivered by both Mike and Rollin. We would confidently recommend CoolRay Heating and Air to anyone in need of HVAC services."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"I found Cool Air via web search for AC Tune Up. They were offering a $39 system check which worked for me. Setting the appointment was very easy and straight forward. Jerry came out the next day and called 30 minutes prior to arriving. He was gloved masked and had booties covering his shoes before entering my home. He was very knowledgeable and made a number of no pressure recommendations and system additions that I didn't feel compelled to have installed. Jerry's approach was more as a consultant vs service person. I like this and would use Cool Air in the future."

"We had a full HVAC system replacement for both floors of our home, and we are truly grateful for the service we received from Weather Masters. From the beginning, the owner was understanding of our situation and worked with us on the pricing in a way that no other company was willing to do. He adjusted the cost significantly — almost as if we were paying cash — which meant so much to our family during a stressful time. The installation was done professionally and efficiently, and the team was respectful and organized throughout the entire process. It’s rare to find a company that combines professionalism with genuine care for their customers. We truly appreciate Weather Masters and highly recommend them. Thank you again for helping our family."

"Wonderfully! I'm so glad I reached out to them. I was worried when my home warranty assigned me to them and I saw the reviews on Angie's List. They seem very hit or miss. Nate, however, was prompt and knowledgeable. He explained what issues I should be concerned about and what I shouldn't be concerned about. He even fixed an issue a top-rated company on Angie's List forgot to do (though they promised me they did. Sigh!). I really appreciated feeling heard and respected. I appreciated him going the extra mile. I may not be able to recommend the entire company, but I DEFINITELY recommend Nate! :)"

"the installer was a professional ion every way."

"We recently had a new HVAC unit installed and could not be more impressed with the experience. Under the company?s new ownership, everything from the initial consultation to the final installation was handled with professionalism, honesty, and attention to detail. The team was knowledgeable, courteous, and made sure the system was set up for long-term efficiency and comfort. It?s clear this company is focused on building lasting relationships with its customers, not just completing one-time jobs. We feel confident knowing we have a partner we can rely on for years to come and highly recommend them to anyone looking for quality HVAC service."

Since we opened our doors in 1999, we have become one of the most respected HVAC contractors in the areas we cover. We have built a reputation as a company you can rely on for dependable service and value. Our mission is simple: to establish great lifetime relationships built on the foundation of unsurpassed value, innovation, and honesty. That begins the moment you call, with a courteous greeting and prompt attention to your needs. Our installations are held to the highest standards of the industry and we will make a commitment to you that your satisfaction is first and foremost to us. Along with our residential installations, we also provide custom designs for commercial projects. Whether your project is an office building, church, restaurant or warehouse we can provide you with the right system to fit your needs. Each person in our organization is committed to providing the highest level of customer care and ensuring that your business and family is comfortable and safe. Please call our office 404-607-9900 or contact us through this site to speak with one of our professionals. Also services portions of Clayton County

A Action Air Conditioning & Heating Co is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business.