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"Prompt, knowledgeable, courteous, competitive pricing to remove and reinstall evaporative cooler unit on the roof."

"Brian showed up on time and was very honest and friendly.  He performed the seasonal maintenance on our AC which was installed a few years ago by a different company.  I appreciate that he gave us an honest assessment of our system.  He was very thorough in what he did, going through each component.  We have a split air return system and the original installers had blocked off one side to meet the SEER rebate requirements, but makes the noise level a little louder.  I asked Brian if we should open up the 2nd side and he took the time to do an evaluation without charging us extra.
We were very happy with the service and price we got and feel we can trust Brian.  We'll be using Absolute Air from now on.
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We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability, is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business

"Installation went smoothly with great clean-up and follow-through. He had the metal shop make a protective cover for the air scrubber as it is mounted on the outside of the HVAC unit."

"RKM did a great job! They came out very quickly, despite a heat wave and I'm sure a high volume of calls, and assessed and fixed my air conditioner at a reasonable price. I felt very confident with the services provided and would definitely hire them again."

"We love this place. They have a better price than the dealership. They saved us a few hundred dollars. We like the staff. They had the car several days because they needed to get some parts."

"As soon as he arrived, he started asking questions and try to conduct diagnostic and found problem and then he gave us quote for part replacement, cost, labor and time.
After we agrred he ordered parts and returned same day and fix the problem."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I forgot his name but the technician was on time and courteous. He proceeded to look at the unit and said, after 10 minutes, that he may be able to fix the unit. He said it's probably a bad capacitor and it would cost about $400 to change it. I discussed with my wife and we decided to go forward cause we couldn't bare spending any more time without AC. He was all done within 25 minutes. He gave me a bill but no details (time versus parts). I later found out that the part costs about $40... that means we paid about $375 for time or $750 hourly fee. That seems quite steep. At the time, he told me I am welcome to call someone else to change it but the price is high because I am great at what I do and you pay for the knowledge.... he claimed that another technician may not have found the issue and spend hours trying this or that... it seemed plausible at the time because I know nothing about AC units... but I later found out from friends that changing a bad capacitor is quite common and should usually cost around $250... so, the work was done fast, on time (thank you!) but on the very expensive side. You draw your own conclusion.
PS: He did replace some bad wires too but all within 25 minutes.
PPS: They did offer the angie's list discount for posting a review -- so that part is good too."

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Thermostat screen went blank-furnace and A/C wouldn't come on

Chris arrived within 1 hour of my call and checked the furnace first. He found a blown fuse and no power to low voltage wires inside the unit. He then checked the thermostat and found it was no longer working. Chris replaced the fuses and the thermostat with a similar unit and tested the entire system. He then checked my A/C unit for Freon levels and found and repaired a wire that had come loose.

Chris was very pleasant to work with and explained what he was checking and why as he went along. He explained how the new thermostat worked and provided me with both the installation and operating manuals. Great service!  

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