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"Giovanni Colon was extremely competent, informed and well spoken. I would definitely recommend him."

"Rather not"

"Terrible customer service He created giant messes and lied to me on multiple occasions. I will say anything to get the project and not actually answer questions. When they came to give the quote, I asked them where they would put the heat pump and I said behind the house, but when they went to install it, it would not fit behind the house according to code. I constantly had to hound them to finish the job. They started in the spring, and then they did not finish until the winter, after saying they could start in 2 weeks. They left me without heat on below-freezing days because they were not finished. They did not honor parts of the contract. charged for service even though the contract says it is free for 3 years. They tried to charge me for things they did not install(humidifier). Installed the ventilation system over some sill rot. I left gaping holes in my home for months. I had to hound them every step of the way to get them to do the next part of the project. They were replacing propane and oil with gas and did not tell me I had to remove the propane to do so, and then the town would not permit their work and I had to pay out of pocket for more conversions. I had to hound them to get permits, including an oil tank removal permit, which they never pulled and I still do not have! The end result was an expensive system that I think is misconfigured and ill-fitting for my home (it does not remove humidity properly). If you would like to do the project management yourself, hire this company. That said, there was one very nice technician, but I would not have them install anything."

"When my 25 year old furnace quickly started to fail, they were able to provide me with a timely quote and were then able to install within 2 weeks. The work they did installing my new high efficiency boiler and indirect hot water tank was top quality and came in right at the quoted price."

"I recently worked with Trust1 Services and the experience was fantastic. A technician came to my home and informed me that my system was outdated and broken. They provided me with options to either repair or replace it, but without any pressure. We decided to go with the replacement as it was the more economical choice in the long run. During the process, the owner, Anthony, stopped by to check on the job and express his gratitude for our business. He even brought pizza from Town Spa after learning that it was my favorite place. Anthony shared some stories about how he got started in the business, making the entire experience even more enjoyable. This was hands down the best experience we have ever had with a contractor. The work was exceptional, and the overall experience was amazing. Anthony truly impressed us."

"Luis M. came to fix a furnace humidifier. He arrived on time and was very professional and knowledgeable about the equipment. He was able to quickly determine the issue and repair the underlying problem. Very pleased with his service and time he spent to explain the issues and operation of the unit."

"Came same day I called and repaired my leaking pipes in just a couple hours! Great service and friendly technician."

"When we decided to finish the large basement of our ranch-style home, Lancaster Home Remodeling was on our list of businesses to consider. Upon our contacting John and Kim, we secured an appointment in the near future for John to go through our basement with our architect after he finished up work for the day on his then-current project. At this initial appointment, John asked detailed questions, making sure that he understood everything about the project which our architect had planned. John and Kim were clear that they would not be able to start construction for several months because of John’s current project’s timeline. However, the work in our basement began in very close proximity to their original estimate of when they expected that it would. When construction began, John worked diligently and methodically. Everything he did —from insulation and framing, to boxing out for pipes, to installing subfloor and prepping for flooring and blue board installation —seemed to take as long as it needed to in order to be done right; then he moved on. He kept us informed of the process as he went along, and was consistently on the job when he said he would be. The other specialists he hired to do other aspects — electrical, plumbing, plaster and paint, and tile for a bathroom, worked quickly, and to date it appears they have done an excellent job. He introduced us to businesses in the area which offered a customer friendly experience in terms of selecting tiles, paint, and bathroom fixtures. And where he offered advice in these areas, he understood that every homeowner has their own style and preferences, and directed his his counsel towards brands that would offer diverse selection and high quality. Personally, after numerous conversations with them, we found both John and Kim to be affable and people-friendly. John was always happy to explain what he would be doing next, and why he did what he did in terms of his construction techniques. Our experience has left us far more than satisfied with our experience with Lancaster Home Improvement, and shows that John and Kim run their business with professionalism, expertise, and a true pride in the work which they do. We unreservedly recommend them for your own project, and will continue to work with them as our own needs arise."

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"I recently had work done by Taggart building and remodel to redo my bathrooms and they have exceeded my expectations in the work they did. When Nelson came out he was so well detail oriented and may I say he really knows his stuff. I went into this with an idea of how I wanted these bathrooms to come out and he did exactly that and some. 10/10 I would definitely recommend for any remodel work needed."