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We woke up to a cold house on the 15th.  I found AAA Heating and Air Conditioning on Angie's List and called them because they had an "A" rating.  A tech, Paul, was at my house by 10:30 that morning.  At first it was believed that a circuit board was bad on the heat pump.  Paul switched the heating to the gas furnace so we would have heat.  He was back the next day with the part.  after installing the circuit board the system was still not working properly.  Upon further investigation it was determined that the compressor was not working.  This was the second compressor in ten years that has failed on the Bryant heat pump.  Paul explained my options on fixing the system.  On Monday Matt met me at my house to go over my options.  After making my decision I was told by Matt that it would take one day to do the job.  When the crew showed up the next day at 8:30 am to start the install, I was told that it would take a day and a half to complete the job.  I explained that I had an appointment in Poulsbo the next morning I was told that they would do their best to complete the job in one day.  They brought in a third tech to help out.  The crew was very professional and polite.  They worked their butts off.  I don't think that they took lunch or breaks.  I was very impressed with their work ethic.  They stayed till 6:30 pm to make sure the job was completed.

I would highly recommend AAA to anyone needing repair or replacement of their heating or air conditioning systems. 

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"Worked with Greenwood Heating and Air on a furnace replacement and only have excellent things to say about the company and team. Customer service, pricing, timeliness, thoroughness, and friendliness were top notch. Contacted them initially for an inspection of our 28-year old furnace. The technician Frej was prompt, thorough, and courteous, explaining in detail the issues we might face with this still working but old units. Based on the findings we reached out for a quote on a system replacement. Lori took diligent care in listening to our concerns and hopes for a new system, recommending systems that might work for our household. She was always available for follow-up questions, providing answers that really helped us decide on getting a new system (Trane XC80 furnace with air scrubber) via Greenwood H+A. Prices were fair, on par with expectations and quotes from other businesses. On the day of the install, the team at Greenwood H+A, including Jake, Jordan, and Jason were very flexible, coordinating with the roofing company we had hired to take down our chimney and replace with a vent, to get the project moving on time. They were all very communicative, which we appreciated, and gave us regular updates on the progress. They finished what seemed like a big job within the day, despite the install occurring in our cramped crawl space. Our house is now toasty warm again with a great new furnace and all the bells and whistles. Would definitely recommend them for similar job, including for custom requirements as was our case with the roof. Thanks!"

"Mark and his guys helped us install a new AC last summer. They arrived on time and did a great job! So when I was looking for someone to do the maintenance of our furnace, I called them. Todd went above and beyond my expectations. He finished the job and even helped fix my hinge. Both Mark and Todd strike me as very genuine people. And I would definitely hire them again!"

"9000.00 was extremely expensive for a new electrical panel. They did come out right away. We did ask them not to go through our metal roof which they did anyway and we are still waiting for them to replace the roofing panel and also waiting for the Sheet rock work to be done above and below the panel they installed which they said they would have completed. There are two gaping taped over areas on the top and bottom of the panel. Work was done a month ago and we are still waiting on these fixes. The panel work was good but they did have to come back a couple weeks after the job was done to put the names on the breakers so we would know what turned off what. The workers were friendly but due to the excessive cost-I’ll hire from somewhere else. The office staff was helpful"

"Our Heat pump was not providing cold air so I called for a repair person to come out and fix it. Evergreen was able to provide me same day service which was impressive and the tech Alec Smith was very professional and skilled. He had the main issue diagnosed within probably 20 minutes and had a replacement part on hand. My complaint with Evergreen and this is probably common throughout the industry is the markup they put on those replacement parts. I needed a dual run Capacitor for which I was charged approximately $175 dollars. After doing a little research I found that this is a $21 part from Grainger or Amazon. That's one **** of a mark-up. I can tolerate a mark-up because of the convenience but I feel 800% is excessive."

"I purchased a new Navien NPE-240A2 Tankless Water Heater and had it installed. I'm loving the new water heater. It replaces an old Noritz tankless that died just before this installation. The on-site estimate was what sold me. Ken went through all the details and answered a lot of questions from me. Zachary came out with Austin and performed the installation just like I discussed with Ken. Zachary kept me in the loop throughout the installation to ensure I was in agreement with how it was going. Zachary always had my interest at heart and ensured no corners were cut. The installation is much cleaner, and more correct than the previous tankless company did. Zachary even listened to my concern about the astectics of the exterior exhaust and quickly found an easier and cleaner looking way to address my concern. He also removed an old recirculation pump and replaced a new main house shutoff valve. The entire area was treated respectfully and left cleaner than they found it."

"One afternoon when leaving our local Costco we noticed a booth advertising Lennox air conditioning for the home. After the last 4 years of record summer heat, we decided to begin the process of investigating this solution. The appointment for the estimate went well with the entire process carefully explained and all of our questions answered. So, we decided to pull the trigger and buy the system. To our delight, company had an opening for the installation a week ahead of the original date and things only got better from there. On the day of the install, Isaac and his crew arrived on time and enforce. At one point there were 6 people and three trucks, all tightly coordinated. Everyone was courteous, professional, and fast. In a little over 6 hours the system was completely installed and thoroughly cleaned up. Overall, we could not be happier with this decision and highly recommend this company for anyone considering whole house A/C. Replacing 13 fans and 2 portable air conditioners is an elegant solution."

"I was expecting the worst. thousands of dollars in repairs. Oil all over engine and smelled hot. Luckily I had not driven it far. they fixed it and I was so relieved that it wasn't a big problem . Honest and professional. I'm a happy camper.
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"This is an amazing company Everyone who works there is professional, I recommend this company to everyone do not install electric furnaces or solar without HSR, they are awesome! On time organized and are very clean when they install the systems, they show you how it works they make sure everything is working beautifully, many thanks to these experts and to the team manager who did the installation Matt and his crew were amazing!"

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We are repeat customers and have worked with Overlake Heating & Air Conditioning for regular annual furnace inspections and a duct cleaning. We have been pleased every time and this time was no different.

I met with Rob on Monday (3/9). He was responsive and gave helpful information about the options available for air conditioner units and the process for getting one installed. He got us an installation appointment for the very next day.

The installers arrived at the promised time the next day and worked diligently for about 6.5 hours, into the early evening. They were positive, friendly, and patient about answering our questions. Their workmanship was high quality and they explained what would happen on day two of the installation. Before leaving they thoroughly cleaned the garage where they were working.

The second day of installation was today (3/13). An electrician (Linder Electric) and an Overlake service technician came out to finish the installation. We weren't here when they performed the work, but again the end results all looked clean, nice, and organized.

The Overlake scheduler and office staff are excellent about communicating updates. We appreciate the responsiveness, reliability, expertise, and professionalism of all of the Overlake staff and definitely recommend them.

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