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"2/3/2021 - Glad to have found Pro Sky Wow, what a great experience I just had with Pro Sky! Our heat pump went out during an impending snowstorm. Two companies on Thumbtack were quick to respond. Pro Sky got the nod because they could dispatch a technician immediately. It mattered when our house was getting so cold so fast. It also helped that Frank explained clearly his companyâ s approach in his initial response. As soon as I confirmed the appointment with Frank, I received a text giving an ETA for technician William to come by. Oh, another thing I like about Pro Sky is they use the Housecall Pro platform to send me appointment info, estimates, and receipts. All were super clear, and the platform was so convenient. Back to William, he arrived promptly wearing a mask and minding his distance. He listened patiently to the long history of issues weâ ve had with our Carrier Infinity thermostat before setting out to run the diagnostic tests on our heat pump. The tests confirmed the system was in good shape, the problem was with the thermostat. William took the time to explain our options for a thermostat replacement and addressed all of our questions and concerns without trying to sell us any particular product (or service for that matter). That is how you earn trust and respect from your potential (and repeated) customers. We would like to rewire our full system to use a third-party thermostat, and we will request William for the job. Thanks Pro Sky! 8/18/2021 - A happy customer is a repeat customer Last week was my fourth service call to Pro Sky: (1) system rewired & thermostat replacement, (2) water heater replacement, (3) HVAC Spring services, and (4) A/C start capacitor replacement. Our A/C stopped blowing cold air on a near-100-degree day last week. Who you gonna call? Of course, I called Pro Sky. Frank reassured me he would always have availability for a loyal customer. A different technician this time, the process was the same. I received a text with a link to Housecallproâ s job description, arrival window, and estimate ($45 for a diagnosis visit). Santo arrived on time, made a quick diagnose (bad capacitor), provided a reasonable price quote for a replacement which we agreed to. He replaced the dual capacitor, did a health check of our A/C system and was done in about 30 minutes. Super efficient! The service fee was waived in our final bill. Our A/C has been running fine ever since. Thanks again, Pro Sky!"

"Provided great service when it was an emergency at my mothers house and got here AC back up and running right away and was also able to service my unit same day. He showed me exactly what was wrong and was very honest and fair with the pricing and repairs. Saved my mother a lot of money!!! He definitely has a customer for life with me. His knowledge and professionalism is excellent!!!! I would recommend him to anyone!"

"This company was the only one who responded, arrived and fixed our best pump. We had others that called back and made arrangements to come with a no show. Excellent service! Thank you!"

"Showed up promptly, knowledgeable about HVAC systems, very skilled at troubleshooting, reasonable rate, and courteous."

"I wanted to express my utmost satisfaction with the outstanding service and experience I recently had with your team. From the initial consultation to the completion of the heating system installation, every step was handled with professionalism and efficiency. The technicians demonstrated extensive knowledge, ensuring that the system met my specific needs. The punctuality and attention to detail were remarkable, making the entire process seamless and stress-free. I highly recommend X&M to anyone in need of heating and cooling services. Thank you for your exceptional work !"

"I couldn’t be happier with the experience. From the moment I scheduled the appointment, their customer service was prompt and professional. Henry arrived on time, was courteous, and clearly knowledgeable. He took the time to explain the issue and what needed to be done, which I really appreciated. The repair/installation was done efficiently, and everything is working perfectly now. What stood out most was the honesty and transparency—no upselling, just straightforward, quality service. Pricing was more than fair, and work was done right. I highly recommend Leo and Sons HVAC LLC to anyone needing HVAC work. "

"I recently had the pleasure of hiring The Irrigation Professionals to install a sprinkler system at my Townhome, and I am beyond thrilled with the results. From start to finish, the Irrigation Professionals provided top-notch service and exceeded my expectations in every way. First and foremost, their crew demonstrated a wealth of knowledge and expertise in sprinkler system installation. They took the time to thoroughly assess my yard and design a customized system that would meet my specific needs. Their attention to detail was impressive, and they even considered factors such as different soil types and plant water requirements. The installation process was seamless, and the crew from the Irrigation Professionals worked diligently to ensure that every sprinkler head was perfectly positioned and calibrated. They were professional, courteous, and respectful of my property throughout the entire project. I was particularly impressed with their efficiency, as they completed the installation on time without sacrificing quality. Since the installation, I have witnessed a profound improvement in the health and appearance of my lawn and garden. The sprinkler system installed by the Irrigation Professionals operates flawlessly, delivering the perfect amount of water to each area while conserving resources. The system's programmable features have made my life so much easier, allowing me to create a convenient watering schedule that fits my schedule. Furthermore, the customer service provided by the Irrigation Professionals has been nothing short of exceptional. They were readily available to address my questions and concerns promptly, and their follow-up has been commendable. Their commitment to customer satisfaction is truly commendable, making the entire experience pleasant and stress-free. Overall, I highly recommend the Irrigation Professionals for sprinkler installation. Their expertise, professionalism, and customer-centered approach sets them apart from other companies in the Virginia Area. If you are looking for a reliable and reputable sprinkler installation service, look no further than the Irrigation Professionals. Sincerely, Kami"

"On August 19th, MA Cleaning and Landscape Services performed landscaped services for me. The goal was to make sure that I did not have to worry about cutting grass in my small back yard. In essence, they dug up the existing grass in order to place pebbles and flag stone pavers. They also replaced the existing fence, and I referred two of my neighbors to them. I must admit that the final outcome (the cosmetic aspects looked really nice, and I was initially pleased). However, two weeks later, grass started growing in abundance in the yard. I expected some weeds to grow after a couple of months but two weeks later!!!!!!:(. My neighbors had their yards landscaped and did not encounter this situation, so what gives? I called Lily, who I have been in communication with, and she told me to spray vinegar on it. I sprayed the vinegar, and that was useless. I called her again, and this time she appeared annoyed with me.. telling me I should spray the vinegar once a week, and it should kill the root. Well, I am not only dissatisfied but upset. I called her, left a message, and she refused to return my phone call. She has received her payment and no longer has the need to communicate with me. However, it is her company's responsibility to make sure the work was done properly. I should not have to do this since her company should have made sure this situation should not occur (grass growing so quickly and abundantly) ! She did not care after receiving payment. I left a message on her voicemail to ask her to come out access the situation, and she has not returned my call. MA Landscaping should have done a better job in treating the soil, so that this inconceivable situation did not happen. I was very clear about not cutting grass. However, I have not only weeds growing but grass. The company did not do their due diligence. If this is their practice in landscaping, they should inform their clients so we should know. I reviewed the contract, and she said she would use a weed block. But, I am skeptical about the weed blocker, the process, and so on, especially when the clients expresses their desires. Beware and do your due diligence before hiring. It was not my job to spray vinegar for weeks/months when she was supposed to ensure the process was adequately taken care of. Now, I am stuck with abundant of weeds and grass growing after 1-2 weeks in my back yard--this should not have happened this quickly. She told me it was normal. So disappointed.. would never use them again! Sincerely, Jennie Chaplin, PhD Addition Edit: Please see response to Owner's response. 1. MA Team posted images of my yard (before and after ) without my consent. 2) MA never notified me of any of these "invasive weeds" (either written or verbal communication). 3) MA Team did not issue me a warranty 4) MA Team never notified me (verbally or orally) about email being the "standard method of communication" Thanks for responding to my review."