
Serving Middletown, NJ and surrounding areas
Approved
In business since 1994
Free estimates
Emergency services offered
"Will start off by saying I used Raynor once before, and although they were expensive back then they completed the work I asked for and had a standard professional code they followed - you know, they lay their work mat down and wear booties when they come into your home.
This time the electrician seemed professional (laid out the work mat and put on boot covers before entering my home). The first issue was with the upfront "diagnostic fee". $250 (after tax) was way above what other electricians charged and this was NOT communicated to us before we agreed on the appointment. I don't remember this being so high from the last time I used them. The electrician could not begin looking into repairs until I signed the agreement. I was ****** about this, but then remembered I needed to swap out my door bell... so I agreed to the diagnostic fee if he got the doorbell replaced (saves me time so why not?).
After looking at the carport lights for over 2 hours, he could not find the problem and thought the only way to fix it was to do a complete rewire (upwards of $1200). He offered to run a new line below the soffit work which I would not accept. Our home is in a salt air location and I would need any new lines concealed from wind and moisture as much as possible. Also, he did not have the weatherproof switch cover in his truck and asked where a local hardware store might be. It sounded like he wasn't told about the weatherproof cover, but all in all the repairs were clearly not getting done that day.
I agreed to let him estimate the rewire job, though again I did not like the approach he suggested. I later received an estimate for over $1200 for the same work. Upon receiving the estimate, I called their office and agreed to only pay the remainder of the $250 diagnostic fee once the weatherproof cover was installed. I refused the other work they proposed. They came back a few days later to install the weatherproof switch cover. In the end I got no repairs done, save for a new doorbell and that switch cover. I later noticed that evening that a nearby outlet in the carport was not working, and I wondered if the electrician checked this outlet for a bad wire or something that could be related to the light circuit. He had never mentioned it. He also left the carport full of wiring debris, something I thought they would clean up given the initial professionalism they showed in the past.
Since they charge a premium rate, I expected more. Way more.... and I am not convinced the electrician they sent checked every possible item when diagnosing the carport lights not working.
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