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"Would hirer them again"

"5 stars all the way!!"

"Shane, the plumber, cleared the drain clog. He was friendly, on time, knowledgeable, and answered all my questions. Shane estimated it would take an hour and it took only about half an hour. I was then charged a ridiculous $830. I feel I was way overcharged and am not happy with this. I do not recommend Dean's Home Services."

"He brought an assistant who was the driver and the main issue was how many steps he would have to take to get to my property and they would not remove shoes. I say this to illustrate the age issue of Gary accepting this work...he is very old..I am 90 yrs and consider myself to be pretty old, but Gary is Really old and he indicated that he fixed the problem..mostly by using Plumber's Putty around the base. No mention of the ring being a problem..which was only three years old, the age of the toilet. The toilet started wobbling again two days later and the awful looking brown plumber's putty was seeping out looking just terrible!!! I have a nice bathroom with a walk in shower, new toilet and to have this brown creepy stuff coming out of the toilet base is too terrible AND I paid him $280.00 for this!! I cannot dispute this charge as he requested a check to avoid having to pay the 3% charge by the credit card company so I wrote a check ..not knowing this putty was going to be on the floor next to the toilet ..almost before he could cash the check!! I feel that I was robbed and I think calling Angie was the biggest mistake!! Angie should be aware of the credentials and qualifications of the persons coming into our homes to prevent this charade and robbery of my $280.00. I don't get any satisfaction in knowing that all Angie can do for me is table him with a bad review. Mr. Lindman offered to come back so I asked him what more he would do if coming back and he replied something that was going to take a lot of work. I did not understand what that was. He accused me of yelling at he so I gave him wan example of a real yell to let him know I wasn't yelling and that started him off. He cursed at me and the call ended."

"Chris was delightful. He was efficient and neat. He told me what he was going to do and performed the services in a timely manner."

"Small business is defined by their ownership. Ownership determines leadership, accountability, and service. It's pretty straightforward when things go right. The company is defined by how they handle difficult situations. Without going into great detail, there was a good faith mistake made. As soon as Robert, the owner of the company, was made aware of the situation, he immediately called, took responsibility for the situation and rectified it. He was professional, a good listener, and insightful in his responses and solutions. As far as the company is concerned, the estimates are accurate and thorough, the electricians are prompt, courteous, neat, and knowledgeable. Every company has weaknesses, but overall this is a strong company and I would highly recommend them for your electrical project needs. Frank R."

"Hello Tony, So we had xxxxxxxx come out and the following was discussed: 1. Because of the design of our home with the foyer and existing 2 levels what we “essentially” have is a two zone system. 2. If Countryside removes the zone system and dampeners we will have no heat in our lower level so they advise against that. 3. There was a way to give us a two zone system however because Countryside chose the layout the way they did there is no option to do anything different at this point. Short of a whole new system at the going rate of ~ $7000 (You have been paid $7505. Removing anything will lead us with just what we started with which is NOT ACCEPTABLE. 4. Countryside has provided us a “quote” and a final bill. There is no signed contract, no change order, no email agreement to do any additional work other than the quote and the crossed out “upgrade” that the quote identifies and Tony was told of specifically at the final “pre work” meeting. 5. We are starting drywall 01/28 and Doug and Joanne Hill are considering $7505 (paid) the total amount due. Please note this amount is ~ 20% more than the quoted amount. Again, there is no signed contract, no pre park scope agreement, no change order or any other conversation signaling to the homeowners the cost would be more the the originally quoted amount of $6505. 6. The homeowners also have two quotes that the desired two zone was possible and that due to the design of our home, essentially what we have. Except due to Countryside opting to add zoning system the two zone system can not be re routed any other way. 7. Doug and Joanne Hill has asked for the Owner to contact for over a week, this has been done via the Sales guy Tony, posted on the Complaint/review site, and a Better business Bureau has been filed over a week with No response from countryside. Given that all this has been done we are considering our relationship complete. Doug and joanne hill have paid Countryside in FULL (20% over quoted amount) and 10% over market value for work complete as evidence by report from Center-point home Services. Addendum 8. Doug and joanne previously offered to split the ~3300 upgrade homeowners did not agree to - leaving countryside to absorb 1505 and the homeowners to pay 1505. Given the assessment from xxxxxxxxxx this offer has been withdrawn! I will forward this to the owner and the BBB Done !"

"They had to replace a diverter cartridge but they broke it. Initially, they told me that everything was fine but then I noticed that the water was dripping and not diverted correctly. They claimed that the spout dripping was normal and I had Grohe sent me a new part to be installed. The new plumber who replaced it showed me how the initial diverter's spring was broken during installation. Very disappointing, especially the fact that they did not take ownership of breaking the part and charged me an exorbitant amount for installation. They wanted the same exorbitant amount to install the new part."