Get matched with top brick or stone siding: installers or completely replacers in Muskego, WI

"My experience with TK Mason was wonderful. They were very professional from the initial contact through completion of the job. I needed exterior loose bricks secured as well as repitching the exterior window sills. From my initial phone call to the onsite estimate, Tony was very prompt. The workers were very professional, hard working and detail oriented completing the job sooner than anticipated. I especially appreciated the great cleanup they did. I would totally recommend TK Mason for any masonry project."

"Highly recommended from my side! When my house roof got heavily damaged in the storm,I became so worried about how would l give back a life.But thanks to Bulldog Builders, L.L.C.The crew was undoubtedly experts in this field and executed the entire repairing work very smoothly.The best part is that they used to lean all the mess before going back home.I would surely get back to them if I need such a service in the future."

"Rivera concrete did a good job, they were on time and professional and answered all my questions. Had to come back for a touch up and is now complete."

"The company redid the concrete patio under the deck for us with stamped concrete, we are very pleased with the result. The work was promptly completed, workers were friendly, and price was competitive!"

"Generally well overall. Unfortunately, the weather (early spring) put off the date for the final paving over the outside drain tile. There was also an area along the basement wall for which they didn't install the seepage material (no explanation why). The team broke one basement window, reported to the manager that I had approved replacing ALL the windows with glass block ($200 each for 5 windows). I explained that I had not spoken with them at all, and I'd be willing to replace the ONE broken window. They replaced two. At no extra charge to me. I felt as though it was my responsibility to nag (when will you be able to finish? what's going on with the outdoor work?), when that should be the priority of the business... keeping me informed about what's going on. Finally, when moving appliances, they destroyed my washing machine (cracked a cement part so it couldn't be repaired). I wasn't aware this had occurred until after the fact. I complained but have had no response. Despite the carelessness and unresponsiveness, that basement is dry as a bone. Can't complain on that note. I marked that I would hire again... slightly unsure about that. I'd like to think there's a perfect company out there that would contact me up-front about when work stops or will continue, or when they break something. Otherwise, the foundation work + sump pump install was superb."

"We’ve worked with JJB Home Improvements (Jeff) on a number of projects at our home since 2006; totaling more than $20K of work. They were always prompt, and we were always satisfied with their work. I contracted again with JJBHI (Joe) last summer of 2019 to remove & replace 2 insert windows with screens, and the replacement of some beveled cedar siding. Without our knowledge, JJBHI substituted a different vendor for our windows, and they did not provide screens like we had asked for and paid for. I ended up having to locate the supplier, and purchased the screens myself this past July/2020. The majority of the siding work was done in the dark with “flood lights”, and a very small section of the siding was overlooked (see image below, 2 courses above top of left window). I made numerous attempts via emails and phone calls this past Dec./2019 with JJBHI regarding the above, with no response to date. I also made two written requests via USPS, asking JJBHI to reimburse us for the screens, but have not received a response from Jeff or Joe. I would classify this as JJBHI being “penny wise and dollar foolish”; especially since I have more work to do, the screens X2 were only $80 – COST, and “word of mouth can be your best and worst form of advertising”. Sadly, and mistakenly: 1) I gave JJBHI a 60% down payment, waited more than 3 months for them to show up, and 2) I didn’t retain 3% - 5% of my final payment because I had worked with JJBHI (JEFF) in the past, I didn’t think it was necessary, and I trusted them – BIG MISTAKE."

"He came and inspected our brick exterior, and gave his opinion about what should be done to repair and maintain the brick exterior.  He gave an estimate to repair the damaged bricks as well as rebuilding the chimney from the roof up.  "

"Brandon was very responsive and his crew was punctual and easy to work with. They inspected the roof found the issue and repaired it all in the same visit. It has rained quite a bit since the repair and no leaks."

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."

"The job went very well. The repair blends very well with the existing bricks and the chimney looks great! Bruce is a great guy and was punctual and professional. I would highly recommend this company to anyone needing quality chimney repair."