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"STAY AWAY. Numerous issues and they will cost you more money without you knowing it. I just found out that I was on a **DO NOT SERVICE** list (after all the grief they have given me.) I am ticked off. Here is a summary due to the character limit: 1. They installed a faulty HTP tankless hybrid water heater. I argued with them for what I think was a good year before a HTP tech finally determined that I was right. Replaced it with a Rinnai RUR199in. 2. They took (stole) my oval ductwork and replaced it. I was fine with the replacement. I looked the other way but it was expensive and they never asked - they just hauled it away. Most homeowners probably do not realize how expensive and unusual that oval ductwork is. I could have even recycled it at a profit. 3. I recommended them to a neighbor only to find cops all over their home one day. Their plumber stole their special needs kids controlled medications after having them go into other rooms to turn on and off the faucets. I just chalked it up to a bad apple. 4. HUGE ROOKIE mistake. They short-cycled the new air handler. Vent was right next to the main return (2in. away.) Unecessary wear and tear, high electric and gas usage, and discomfort. Whatever was coming out was immediately suck back in. Unfortunately I did not realize this until a couple years later. 5. HUGE ROOKIE mistake. They never installed the 2-stage wiring. See directly above. Look it up. HUGE discrepancies in temperatures and sky high bills. Premature wear and tear. I wrote Freddy Jr. about this which might be the reason why I am on their list. But still, that is their job to get it right and not mine. Most people would have no clue for the life of their system. 6. They did not hook up the high-limit kill switch/float on the condensation pump which led to a flood and destroyed antiques. I hooked it up in less than 10 minutes. 7. I was told one day that the original manger was fired because he was skimming clients from the company. 8. There is no check valve on the recirculation line which they installed on the new tankless they replaced. I believe it is code and now I have to hire someone else ([business name removed]) to fix their screwup which likely killed my internal recirculation pump. Again, unecessary wear and tear along with high energy bills. I was willing to look the other way on so many things but the truth is they get away with this because most homeowners do not know any better. In other cases, I figured that no one is perfect and we all make mistakes. But then to find out that I was blacklisted a few years later because I called them out on their BS after I needed their help yesterday? The only thing I can think is that I ended up costing them more money on things they should have done properly in the first place. It is a company that needs better oversight and apparently has awful management. I am not bragging but I have an advanced engineeering background creating petroleum engineering training material for big oil (aka plumbing on steroids--makes this look like childs play), programming, developing systems for hydroponics, working with heat and waste recovery systems, fixing combustion engines, and building computers for over 20 years. My point is that I noticed a lot of things that most people would overlook because I know how many things work. I called them out and that is the only explanation as to why I could have been blacklisted. But do yourself a favor and go with [business name removed] or [business name removed] instead. It is not to say that others cannot screw up, but this is my experience with them and the straw that broke the camels back. Mention that you read this here and thank you. Perhaps the next company will not mess you up under the guise/protection of teamsters and protectionist unions that overcharge with ridiculous licensing requirements that ends up meani..."

"I recently worked with Trust1 Services and the experience was fantastic. A technician came to my home and informed me that my system was outdated and broken. They provided me with options to either repair or replace it, but without any pressure. We decided to go with the replacement as it was the more economical choice in the long run. During the process, the owner, Anthony, stopped by to check on the job and express his gratitude for our business. He even brought pizza from Town Spa after learning that it was my favorite place. Anthony shared some stories about how he got started in the business, making the entire experience even more enjoyable. This was hands down the best experience we have ever had with a contractor. The work was exceptional, and the overall experience was amazing. Anthony truly impressed us."

"Luis M. came to fix a furnace humidifier. He arrived on time and was very professional and knowledgeable about the equipment. He was able to quickly determine the issue and repair the underlying problem. Very pleased with his service and time he spent to explain the issues and operation of the unit."

"I reached out to Liam to to possibly hire him to remodel two bathrooms for me. He came over to look at them and sent me an estimate. There were a few items we had discussed that were wrong on the estimate, and there were also a few new (minor) items we hadn’t discussed I wanted to add into scope, so I set up a follow up phone call with Liam. While on the phone with Liam, I had asked if he was licensed as a Construction Supervisor, which I read on Mass.gov was a requirement for my project scope. Liam said he was and when I asked for him to provide his license # when he sends me the revised estimate, he agreed to do so. (For context behind my request, Mass.gov had only showed his HIC license but not a CS license, and the phone rep I had spoken with also confirmed he was not licensed a CS. But I wanted to give Liam the benefit of the doubt…perhaps the license was not listed under his name, but maybe a partner name). The morning after our phone convo, I received this text from Liam: “Good morning, After speaking with you yesterday morning I've decided I do not want to do the project for you, I wish you all the best and finding another contractor. But I'm clearly not interested.” Huh? What the heck is this about? Since Liam didn’t give me the reason why he “clearly wasn’t interested” and when I responded to ask, I found he had blocked me from contacting him. I strongly caution anyone considering Liam to hire. This experience leaves me to believe he is not an honest, trustworthy, or legally qualified professional. He most surely does not have the CS license he claimed he has and was forced to bail on the project since he knew he couldn’t back up that claim with a license #. Liam evidently had no respect for me as a person. If he did he would have given me the common courtesy of the reason for his sudden loss of interest (or leave me the ability to respond to him to ask). I feel I dodged a bullet by doing some basic due diligence before hiring him (as I have done for every contractor I have hired for my projects in my 20+ years of owning a a home.) I strongly suggest that you think twice before contacting Liam for work to be done. Is this how YOU want to be treated? Is this someone you want to entrust your time and hard earned money to?"

"Over charged my father for a backwater valve repair gave him an invoice with no specific breakdown on the job that was done. Had to request for a breakdown invoice Charged him $4k for a 4 hour job that was not done properly as the basement re flooded again. Gave me a run around for 3 weeks to get a breakdown on the invoice. As you can see from the screenshot.poor work Watch out for these guys. They don’t get the job done and they overcharge. We had to also pay for their the permits they were suppose to already have. And also pay for the rental truck and fuel! Second image is from the basement re flooded again after work was done"

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"Ayden was very kind and insightful. I was happy to meet an incredible worker like that from Long Home."

"Jeff and his team did a fantastic job on our bathroom renovation. The work was of very high quality, and Jeff was very responsive from the initial scoping to the final walk throughs and everything in between. Would certainly recommend Jeff, especially for renovations in older, historical homes that require precision and care. Thank you Jeff!"