
Serving Oak Ridge, NC and surrounding areas
Approved
In business since 1985
Free estimates
Emergency services offered
"I contacted Duggins, in addition to numerous other heating and cooling companies, to obtain an estimate on replacing my entire HVAC duct system. Having had some issues with it over recent years and doing quite a bit of research, we knew we were ready for better insulated flex duct, better air quality, and a more comfortably conditioned second story in our Cape Cod home.
David Mitchell was my service consultant. He was very patient and thoughtful when responding to any of my questions, as well as providing thorough responses. He listened to the issues that I told him we wanted to address, and very adequately proposed possible solutions. He did not try to 'sell' me on anything I wasn't conveying I wanted, and offered his professional opinion on how to achieve my desired outcome. Once provided with the final proposal, I was very pleased. It came in quite a lot lower than the #2 company I was also considering.
My only additional consideration was to be assured that there would be no possibility of any sort of contaminant(s) left within my duct system / heating and cooling unit. I had done some research on this issue, and David was more then willing to look over some internet links I sent to him regarding EPA approved sanitation products, etc. To address these concerns, Duggins sub-contracted with The Duct Doctor to come on site to sanitize the one return box they were unable to replace, in addition to the blower, coil, etc. I was not only very pleased that they made the effort to do this, which ultimately won them my business, but I was also very impressed with Jim Gehling, of Duct Doctor of the Triad.
The crew of three technicians that completed my job were timely, polite, and efficient. They were thorough, cleaned up after themselves, and went to fairly great lengths to assure that my flex duct that ran through a chase to the second-story was completely removed and replaced. Instead of cutting a whole into my wall, one of them was very resourceful and created a sort of internal ladder to access the chase, then climbing up inside to cut a whole slightly larger through the floor above so that they could pull the new flex duct down into the crawl space. This saved me the additional work of replacing / repairing drywall!
I was VERY please with the estimate, the crew, and the work that was completed. I will likely be switching my seasonal inspection contract over to them. I would not hesitate to recommend Duggins Heating and Cooling to anyone. . ."







































