Get matched with top water heater repair or service pros in Okemos, MI

"Made a call at 8am. Service technician arrived on time at noon and problem was solved AND fixed within a half hour. Technician was polite, kind, neat and clean but also got down to business quickly. Best part was... he had the part on his truck so there was no back and forth!"

"Tom was helpful and polite as usual. He re-lit my water heater. Thank you, Tom. Also, thanks for wearing a mask!"

At True North Plumbing, we take pride in providing dependable service, honest recommendations, and high-quality workmanship for every job, big or small. Our commitment to customer satisfaction, prompt response times, and attention to detail has made us a trusted choice for homeowners and businesses throughout Okemos and the surrounding communities.

"It all went well.   Very pleased with the service and the overall cost.
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"We had a new kitchen sink drain line installed to accommodate a deep under mount sink, as well as a 75-gallon power-vent water heater and new drain lines under a laundry sink. The Great: Tom Hedlund, whom I spoke to a few times in advance to our service, was very responsive and helpful. I also can't speak highly enough about the plumbers who came out and completed the service. Adam and Donnie were everything one would hope for from service providers: Timely, courteous, friendly, worked efficiently, did quality, neat work and tested it upon completion, provided useful information, and cleaned up when they were done. My husband and I are pretty particular, and we feel confident that they did a great job! The Could-Be-Better: Our first interaction with Hedlund was a different pair of their plumbers who came out to provide an estimate on work. We did this because we didn't want any surprises in terms of expense, or the extent of work. The plumbers who came out for the estimate were friendly, but apparently not good at details. Most of the information they provided was wrong, including the fact that 1) our drain lines didn't need re-routing (despite my questioning them on that); and 2) that our water heater is natural gas (in fact, it is LP, but they never asked and never noted it). The only reason we didn't have a couple of nasty surprises on the service day is because I questioned these two items beforehand, so was able to resolve the details over the phone, and they were able to change the water heater order before it was too late. In summary, the work we received from Hedlund was excellent, but the guys who provided an estimate need to work on their attention to detail."

"Excellent plumber with outstanding customer care and follow up. Will use again as needed. Simmons replaced my water heater almost 4 years ago and that experience was excellent. This week I called about an issue I was having and the owner responded right away and was there the next day to check out the issue and resolve it. He followed up the following morning. I highly recommend this business. I have never received this type of customer service from any other business Iâ ve hired for home repair/up-keep related issues. Thank you Simmons Plumbing."

"The audit went well.  The follow-on work (water heater replacement, heat pump replacement, and caulking).
They did a pretty good job.  They did sub out the water heater and heat pump parts.  The new water heater had a heat pump unit on it too.  The water heater had an alarm that went out and was eventually replaced.
The subs did test my patience when they started late and ended even later than they said they would.  I eventually told them they had to get out at a certain time.
I took a year to write this because I wanted to back it up with cost savings info.  Unfortunately, the jury is still out on whether or not the system is paying for itself.
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"Professional in response, estimate, repair & Followup. I would trust using them again."

"I liked the tech that stopped by and provide the quote for the natural gas fired Power Vent water heater replacement. I know they would do a good job on the water heater. They install Bradford White which is a very good water heater. Since it was not the same model and physical size as the currently installed unit, some small modifications would be needed. I went with a smaller local plumber who would install the same AO Smith physical size unit (no modifications needed) and his quote was about $250 less."

"The team did a great/wonderful job installing my new water heater!"