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"Mike at Bassett Heating and Air was punctual and professional during my initial estimate.  I received a call 15 minutes prior to the scheduled appointment time to inform me that he was on his way.  He arrived on time.  He was respectful of my home and family.  Even my dogs seemed to like Mike. 
 I told Mike that I needed a new outside a/c unit and that all the duct work and pipes were still in tact and functioning.  Mike and I discussed my options as far as the old type of system versus the new ozone friendly units.  He was patient and listened attentively to my requirements.  He answered all of my questions with knowledge and confidence.   After checking the plumbing and circuit breaker Mike informed me that my home was set up for either system and wrote estimates for both.  
With the information Mike provided I felt I was able to make an informed decision. In addition to providing the most reasonable estimate of several companies, Mike also offered fair finance terms that I could deal with.  I made an appointment on the spot for the repair.   Although we were going through a heat wave, Mike managed to book my appointment within 5 days of the estimate.  
Five days later, the crew at Bassett Heating and Air were again calling me to tell me they would arrive at my home in 15 minutes.  My new unit was installed and running beautifully within 90 minutes.
I will recommend Bassett Heating and Air HIGHLY to everyone who needs this type of service.  Mike and his crew at Bassett Heating and Air have won my business for life.  I plan to make an appointment in the fall to have my heating unit inspected and if needed tuned up by Bassett.
It is refreshing to find a company committed to excellence who stands behind their products and services.  10 out of 10,  A++  for Bassett Heating and Air."

"Fast and friendly service. Very knowledgeable. The first visit we had a gas shutoff valve installed and the second visit we had a gas water heater installed, both jobs were done by Bob who is 5 a star professional."

"Very professional. They took the time to explain the water heater and what my house and family required. Fast installation by a truly professional team. No subcontractors, everything was handled in house. Highly recommend"

"Anthony was fantastic! Highly recommend if you are looking for a professional and timely repair. Everything was thoroughly explained throughout the appointment. They will be my go-to for all future service."

"I've been using Talmich Heating and Plumbing for my house and two rentals since 2018 I'm truly blessed to have called Talmich Plumbing when I started having problems with the boiler at the 4 Plex .Since then I have hired them to install two furnaces at the 2 Plex a new furnace in my home and a complete boiler room renovation at the 4 Plex This included new copper pipes and removing two hot water heaters and installing a 60 gallon stainless steel side arm tank. All the work is done professionally all the employees are nice and do exceptional work!"

"Leo came when he said he would and quickly fixed my pool light problem. He was professional and is experienced and knows what he’s doing. It’s hard to find a pool man that is knowledgeable and dependable and I am happy to have him."

"Appointment was made for next day service (which was great) after buying 2 hours labor for $99 using Angie deal. There was a $45 travel charge to come up to Monument from Colorado Springs. Plumber quickly fixed the two leaky Delta faucets and diagnosed that the cold water supply pipe leak (under bathroom sink) will require a brand new Delta faucet. He gave recommendation to go and order the new faucet on the Delta website. Next he spent 5-10 minutes to troubleshoot the high water pressure issue - he stated it could be the main water pressure regulator, the hot water tank temp-pressure relief valve (which was leaking slightly), or the water expansion tank. He gave me instructions on how to increase the air pressure in the expansion tank with an bicycle air pump, told me to call back if it didn't work, and then left. This was all completed within 45 minutes out of the two hours purchased. I paid for the faucet parts and travel fee. I followed the instructions to increase the air pressure in the water expansion tank later that day but couldn't reduce the house water pressure down to nominal levels. I called the next day as instructed and they then told me I would need to replace the water pressure regulator and it would cost $289 plus travel fee. I explained that the plumber left early without solving the high water pressure issue and that there was unused time that I felt should have been spent on working this issue when he was there. They offered to waive the travel fee but told me that she could not separate the labor and the parts to replace the water pressure regulator. She was not able to quantify what part of the $289 was labor and which was the part cost. I expressed my disappointment but she did not offer any other options. I then decided to call another plumber on Angies List and give the business to someone else due to the lack of satisfaction for this part of the service. I got it fixed later that week.


Update: In response to the company's response - I guess my basic question is why couldn't he have spent the rest of the 1 hour and 15 minutes troubleshooting the water expansion tank himself? or the PRV after that? It seems unfair to task the customer to do extra troubleshooting when there was plenty of time left for the professional (who knows what he is doing) to work on problem. Instead he left early and apologized that he had to take another phone call on his way out the door. I am considered a pretty down-to-earth, reasonable guy, but this just left me scratchin' my head. 

Update: To be fair on positive things as well - I am happy to report that I took the plumber's advice to check out the Delta website.  I contacted them and explained the diagnosis of a crack in the copper pipe below the sink. They asked for photos (which I took and sent via my phone) and they are currently sending a new faucet set for me (the original is discontinued - so hopefully they are sending something close to the original style). So that was good advice and great service (life time warranty) for Delta faucets!"

"Greg came by immediately and provided an estimate and then came back as promised and preformed the repair as quoted (both cost and amount of time to complete). 
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"The tank on my toilet was cracked and not wanting to guess about the repair I decided to replace the toilet. From start to finish the job was done in 45 minutes with the old toilet being removed and the new one installed. It looks really nice. I will use this company again. They make sure you understand what you are paying for and what you are getting for that amount right up front."

"Great! All of our requests were exceeded! They were on Budget and on time!! We searched for quite a while before choosing a contractor... Very glad that we chose Improvement Pros LLC. They kept us in the loop every step of the way and there were no surprises or overruns! Very Professional and Personable! I highly recommend this Company?."