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"Did a great job."

"4/29/23 Christian tech checks our our home AC. He notes the cooling coils are rusty, a source of coolant leak, and the system, at 14 years age, is near it's end of life. He also noted some mold in the blower blades, which isn't easily seen. He put pressure gauges on the system at outside valves and reported coolant pressure was good. System was test run successfully. He sold us a 1 year maintenance agreement. 6/2/23 outside temp reaches 93 deg. We turned on the AC and only warm air came out. Outside compressor WOULD NOT RUN. We had Christian rep come out. He said all coolant had leaked out. He offered a leak test with dye for $510, or replace the "rusted" coil for at least $3681. We declined. A Christian salesman later quoted a full system replacement. We had another AC company investigate. He found the outside valves HAND TIGHT ONLY, which would allow coolant leak. We had him pressure test with nitrogen over a 4 day weekend, which he charged ONLY a $149 service call. Starting psi over 300. Psi after 4 days over 300 psi. We had him recharge the system. He noted that coils are rusty within 6 months from new. We then had him recharge the system. Total costs with labor & visits both companies $1,595. 7/11/23 Date writing this review. AC working well, same electric power usage for air temps as prior years. Christian seems more interested in selling new systems. Giving benefit of doubt, their 4/29 "technician" was incompetent."

"I hired this crew to replace some old ductwork & add a couple vents. Wish I did it sooner. The estimator actually listened to what was going on, crawled the attic/basement, took pics, and explained what was leaking vs. undersized. The quote was clear, not the cheapest, not the highest, & they stuck to it. No weird upsells. Install day, they showed up on time, laid down drop cloths, and got right to it. They swapped a few crushed flex runs for rigid metal, sealed every joint with mastic (not just tape), insulated the attic runs, and added a proper return. They also put in balancing dampers so each room could be tweaked. Little touches too: they fixed a wobbly register I forgot to mention and cleaned up as they went. Place looked better when they left. The difference is real. Airflow is stronger but quieter, rooms are finally the same temp, and the system isn?t working as hard. Even the dust in the house seems better. They walked me through everything!"

"Gen 3 came out, gave us a couple options to choose from, and performed the needed maintenance. Went smoothly. Thanks!"

"They were professional, and they did a very well job."

"East Coast comfort did the most horrible thing to us, and they have treated us with utter contempt. We have been with East Coast Comfort since they began when Ed McCollum and Anthony Mongeluzi started the company in 2006. Both Ed and Anthony were to our home in the early years of their business, performing maintenance and repairs, and one of them was here when they installed our current unit. We gave them a favorable review on Angie’s List, and we have never had any complaints about them in almost 20 years, until Lisa Hawthorne. We schedule routing maintenance, so we do not have equipment failures and outages. We have repeatedly been asked by Ms. Hawthorne of East Coast Comfort to reschedule our maintenance appointments, and we have always acquiesced. This occurred again a few weeks ago, and we rescheduled for last week. Ms. Hawthorne again called the day before our scheduled maintenance appointment last week, asked again to change the appointment because of the volume of emergency calls they were receiving, and we agreed as long as Ms. Hawthorne promised we would be given priority scheduling if our system went down. The next day, our air conditioning failed, and I contacted Ms. Hawthorne. A technician came to our home on the afternoon of the next day, but he said parts had to be ordered, and it could be days before they would arrive. I have emails supporting that we requested Ms. Hawthorne to order the needed parts, and she emailed back that the parts would be $1500.00 and labor $500.00. Though we made it clear from our emails that we wanted to get the system repaired as quickly as possible, she did not order the parts and would not grant us priority scheduling. When we learned of this betrayal, we contacted William Henderson Heating, Cooling, Plumbing, and Electrical Services. They worked us into their schedule for same-day service. I have an email exchange that proves how disdainful Ms. Hawthorne was to longtime customers of East Coast Comfort, both of us senior citizens, and one with a cardiac condition. A request we made to Ms. Hawthorne to speak with Mr. McCollum or Mr. Mongeluzi was ignored. In other words, other people had their systems repaired because of our kindness, so we can swelter in the heat and humidity. I consider their behavior toward us to be elder abuse. Good riddance East Coast Comfort, we are now receiving our comfort from William Henderson."

"Company is way to expensive and the work was not mediocre. They use GoodLeap for financing, and they rip you off with that contract as well. Stay away!"

"excellent work; carefully executed. Steve is very skilled all aspects of remodeling; dry wall, plumbing, painting, flooring, tiling and more."

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"We agreed on around 5pm. I told him I had already had someone not show up and texted him for assurance he would be here.He texted back that he would be here "around 5 pm." At 5:30 pm he called to say he would be at work another hour? At work? I'm sorry but I thought when he bid on my job that was work. Apparently that work doesn't count. )-: CANCELLED to look for a professional who won't leave me in the lurch for some other job."