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"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"At first the company seemed super helpful. Eric was always pleasant and seemed to be supporting us. HOWEVER, they told us that they were dealing directly with insurance and that we wouldn't need to worry about anything. Therefore no costs, no options, no explanations of services were ever given to us. When the bill came back higher than insurance would cover they assured us that Joyce was the best in the business and would get it taken care of for us. the gap ended up being $3000 out of our pocket and as far as I can tell, no genuine effort was made to come to an agreement because we would have to pay it anyway. They were not actually working for us. In addition, the whole process was frustrating because appointments were made with us, where we canceled plans and they never showed or called. They removed equipment before it was dry and then covered themselves by putting it back in. At the end of the day our house is dry as is our bank account. I DO NOT RECOMMEND!"

"Cedric quickly diagnosed the faucet issue and attempted to repair it. After determining that it was unrepairable, he ordered a brush nickel faucet that matches our kitchen sink. He suggested that we join the Home Protection Plan for service savings. Cedric is courteous, knowledgeable, and professional."

"Igot a quick response and really like the guy who helped me on the repair. "

"This company offers fair pricing and quick response times. I made an appointment for an installation of a new kitchen faucet along with two angle stop valve replacements. Bill and helper arrived right on time. Friendly and ready to work. They went straight to work and completed the job promptly, testing and checking the system thoroughly. Bill also made me aware of some future services to consider in a knowledgeable, non-pushy manner. I certainly will think about it and give Warren’s a call when I’m ready."

"Only company I would call for any of my plumbing needs, period!!"

"recently called John Moore Services for what should have been a simple plumbing issue — a clogged bathroom sink connected to my air conditioner drain line. I reached out after seeing their TV commercial promoting clogged sink service for “about $69.” What I quickly discovered is that this advertised rate applies to an extremely narrow and unadvertised category of sinks that almost no real-world situation meets. My straightforward, less-than-20-minute fix was quoted at over $600 to snake. This is an outrageous markup for such a basic job. As a former small business owner, I find these tactics troubling. This is a textbook example of bait-and-switch advertising — grabbing attention with a low price, then upselling with inflated charges once the customer is committed. Practices like this harm consumers and tarnish the reputation of the many honest, hardworking service providers in our community. Shame on you, John Moore Services. My strong recommendation: Do Not Use."

"Everything they said they would do was completed in a timely fashion."

"$850.00 when all other plumbing companies were charging covid rates above $1500.00."

"Be very careful if you need any plumbing work done in The Woodlands. DO NOT call JD Precision Plumbing, they are modern day Pirates. They charged me $800.00 to replace this one small section of water main. took every bit of 30 minutes. They say free estimates on their website. When I called for service, I was told there is a $175.00 service call charge and would be I would be credited this amount if work is done. I'm thinking it cannot cost much over $175.00 to fix. (wrong). They estimated $791.00 to fix it. I'm not home due to a surgery and have buddy relaying info to me. I think ok, the $791.00 less the $175.00 so $616.00 to me. (wrong again). I not only get charged 791.00! they added 3% for using a credit card. Now I'm at $815.00 to fix. I try getting justification on charges from their operations manager only to be told JD Precision plumbing is so big and they have higher overhead than any other plumbers, therefore have higher costs for service. I call BS."