Get matched with top water heater repair or service pros in Rocky Mount, NC

"I happy with the service. They called when they were running late. Great customer service"

We are a small town, locally owned business with over 25 years in the industry. We pride ourselves on our customer service, expert knowledge of the rapidly changing HVAC standards, and competitive prices. Our belief is better air, better life!

hvac

"Tim did a great job with the replacement of our water heater. Even though it was the day after Thanksgiving he moved some of his other appointments around to come to our home that afternoon. Tim and his assistant were careful to put on shoe covers in the house and to observe COVID 19 precautions. The job required more complicated plumbing since we have a desuperheater loop from our geothermal heat pump that connects to the water heater; the additional charge for this work was minimal. Tim was here until after 5:00 that evening, with the result that we had hot water over the weekend."

"After 3 weeks of living with no air conditioning, and a leaky ceiling, during which time I had 5 technicians (3 from one company that doesn't even have an option to leave a voicemail after 5pm!) attempt (and fail) to fix the problem, I finally had to get a new system. 



I sincerely hope you don't need to replace your AC system any time soon, but just in case you do, I highly recommend  Alpine Heating and Air.  Their telephone number is: 919-404-1717.  They went above and beyond customer service, and addressed my concerns, explained answers to my questions in detail re: energy efficiency, payment, warranty, etc., and did exactly what they said they would do re: installing on time.  I have a 10 year warranty for parts and labor and a lifetime warranty for the compressor.  If it breaks (the outside unit), they will replace the entire thing.



A week after my system was installed, the unimaginable happened, and my ceiling was leaking again!!!   I couldn't believe it!!!  I called them - this was on a Sunday evening at around 8:00pm - and they told me that they would send someone over right away, and they did.  I told them that this was unacceptable, and that I expected them to replace it w/a new system.  They assured me that they would do that if necessary. Fortunately, the issue wasn't the system, but the pipe in front of it, which the technician replaced.  I was still in shock that my brand new system had leaked, and I asked him to open the panel in front of the system to ensure that everything was OK.  He went back out to his truck and got his tools and it was fine.



The next morning, Alpine called me and apologized for what happened, and offered to have my ceiling fixed.  I was very surprised, and I told them that I wanted to give full disclosure, and that although it had leaked because of the pipe, I told them that I had previous damage from my other AC, but they said it was OK and that they wanted to make things right, so they sent someone to repair it (no charge to me). "

"Great! Fast friendly service and most definitely will continue to use."

"Daniel was on time, professional and extremely informative. He advised of all repairs needed and provided me with a quote before proceeding. I would highly recommend his services and would hire him again."

"They are replacing my water heater."

"I’ve hired Perception Plumbing (Shane) twice at two separate houses to repair similar issues with the water supply lines to the washing machine. He’s quick and professional. Would definitely recommend and hire again."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."